Responsible for engineering teams supporting CRM and business systems in the Construction Management, Land Management and Customer Care domains.

Responsible for engineering teams supporting corporate and business systems that include Salesforce, Hyperion/Essbase, Oracle ECM, Treasury Systems and Legal Applications.

• Transformed Salesforce practice into an enterprise-grade software engineering team within 9 months of onboarding• Eliminated failed deployments and rollbacks by implementing DevOps processes supporting multiple pipelines and automated static code analysis, and deployment validations • Improved Salesforce instance health from a score 67(Poor) to 90 (Very Good) within 12 months of onboarding• Implemented backup, restore and archival for Salesforce implementation• Created a culture of continuous learning and improvement with the team earning 32 certifications FY 2023 and on track to exceed that amount in 2024.

• Led a high-performing team of Salesforce Developers and Quality Engineers, overseeing the enhancement and maintenance of UKG's Salesforce ecosystem, encompassing Sales Cloud, Service Cloud, Experience Cloud, and Revenue Cloud.• Served as the Salesforce "Build Lead", assuming responsibility for all construction endeavors within a far-reaching digital transformation initiative comprised of 21 intricate projects. This program represented a pivotal consolidation of anchor systems stemming from two legacy organizations, with over 100 Salesforce technical experts, 30,000+ build hours and +10,000 components.• Championed the continuous evaluation and enhancement of strategic approaches, architectural frameworks, DevOps methodologies, delivery processes, and SDLC (Software Development Life Cycle) practices to optimize operational efficiency and innovation.• Ensured the meticulous maintenance and augmentation of governance standards, particularly pertaining to development methodologies, cybersecurity, regulatory compliance, and comprehensive support frameworks.• Lead the way in nurturing and facilitating product roadmaps aligned with diverse business units throughout the organization, reinforcing alignment with broader corporate objectives.• Cultivated and maintained robust partnerships with Global Systems Integrators (GSI's), orchestrating collaborative efforts that augment delivery capabilities across the Salesforce domain.

• Orchestrated and led a team of technical experts responsible for the proficient implementation and support of Salesforce.com solutions, encompassing Sales Cloud, Service Cloud, and Community Cloud.• Actively contributed to the evaluation and strategic road-mapping of novel Salesforce features, processes, and solutions, ensuring alignment with organizational objectives.• Championed the establishment of rigorous governance policies governing the development and utilization of Salesforce.com solutions, reinforcing adherence to industry best practices and standards.• Maintained continuous engagement with diverse business units, fostering collaborative partnerships and proactively crafting and maintaining product roadmaps, while also providing expert guidance on Salesforce "best practices."• Devised and implemented comprehensive policies and procedures to facilitate the seamless implementation of Continuous Integration/Continuous Delivery (CI/CD) practices within the Salesforce.com environment.• Fostered ongoing engagement with the Salesforce.com ecosystem and community, actively identifying relevant "Beta" and "Pilot" programs that could be strategically advantageous to the organization.

• Responsible for the deployment and support of a 1400+ user implementation of Salesforce.com Sales/Service Cloud to 5 call centers in Venezuela, Colombia and Brazil.• Responsible for managing the product backlog and working with stakeholders to lead product visioning, planning, road mapping, and release planning• Actively involved in solution design, system architecture and process automation.• Working with architects and engineers to develop long term technical strategies and leverage the latest Salesforce.com features• Collaborating with architects, domain experts, and delivery team SME’s to ensure solution designs align with technical strategies, standards and best practices

• Responsible for all solutions on the Salesforce.com platform • Actively engaged with business stakeholders to identify product requirements and roadmapping.• Deployed custom integration with third party vendors to support PCH’s marketing data aggregation• Improved marketing cost forecasting and accruals by designing and deploying a custom marketing resource allocation and planning application built on the Force.com platform

• Responsible for the design, implementation and support of enterprise solutions on the Salesforce.com platform for over 500 users in the US and Europe• Awarded PCH’s Employee of the Year for 2011 for contributions to organization.• Successfully deployed custom solutions to support Shipboard Operations on the Force.com platform for over 80 users• Successfully deployed automated ETL processes between Salesforce.com and MS SQL Server on-premise databases• Established training programs for new users across all business channels

• Managed all aspects of a professional services team composed of technical and functional consultants. Responsible for project, resource and risk management• As a certified business partner with Salesforce.com and Dell Boomi, successfully managed client relationships and delivered complex technical solutions on over 40 full life cycle Salesforce.com implementations• Established training processes and procedures to ensure 100% certification status of all professional services resources

• Directed and oversaw multiple project teams on complex projects.• Ensured integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.• Managed resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.• Guaranteed the attainment of key milestones and deadlines by proactively tracking metrics and project outputs.