Charmaine R. Maddrey-Smith, Mba, Ms, Flmi, Acs (She/Her/Hers) Email & Phone Number

United States

As a member of the HR team, assess the effectiveness of companywide programs.Conduct training sessions focused on core competencies to develop competent leaders.Coordinate with key stakeholders to improve overall performance metrics.Design training modules to foster successful learning outcomes.Assess employee relations, make recommendations, and conduct coaching for improved team cohesion and leadership development.

Delivers leadership workshops focused on improving team results and overall culture.

Gwynedd Valley, Pa

Instructs on-ground (classroom setting) and online business courses to undergraduate and graduate level students. Courses include Financial and Managerial Accounting, Principles of HR Management, Financial Management, Introduction to Business, and Business Ethics. Assists Instructional Designers in the capacity of Quality Reviewer and Subject Matter Expert. Participates in Panel Discussions relating to student challenges.

Warminster, Pennsylvania

Managed day-to-day responsibilities of a team of Account Managers representing two distinct lines of business. Responsible for interfacing with Fortune 500 clients in order to coordinate marketing campaigns and business continuity exercises. Supported other divisional units to foster strong ethical and principled work practices. Retooled Client Services to equip the team with developmental skills to more professionally serve the organization while implementing succession planning frameworks.

Montgomery County, Pennsylvania

Worked 15 years preparing individual and small business tax returns for a reputable tax firm. Attended annual certification classes in order to attain status of Senior Tax Advisor IV. High performer with above average results consistently. Managed a high revenue office during a tax season and also facilitated training of "Skills for Success" seminars. Acted as Team Lead/Point Person in the tax office. Successfully passed IRS competency exam during first effort.

Warminster, Pennsylvania

Responsible for coordinating and facilitating (print to mail) disaster recovery exercises for Fortune 500 companies. Required scheduling meetings, reporting, preparing billing for invoicing, and other related tasks.

Blue Bell, Pennsylvania

Managed a team (local and remote) of Trainers, Quality Analysts and Survey Analysts. Partnered with the company's leaders of various levels including executive management to deliver an efficient and effective training model for all the departments within the organization. Designed training programs, as needed, and managed multiple projects to ensure compliance with newly issued HIPAA regulations. Served as champion for the overall improvement of quality. Had oversight of up to 160 employees during the 90-day training period.

Horsham, Pa

In a call center environment, managed a team of customer service representatives who consistently exceeded service levels. Responsibilities included reviewing and analyzing reports. As a senior program manager, also trained new managers on call monitoring and reporting processes.

Leaders In Learning

The Health Effects Of Climate Change

Certificate, Essentials Of Hr Management

Education record

Master Of Science (Ms), Business Management

Master Of Business Administration (Mba), Business Administration And Strategic Leadership

Bachelor Of Science, Business Administration And Management, General

Activities and Societies: Alpha Sigma Lambda