Mona Williams Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Remote

• Collaborate on the execution and planning of the RAY Fellowship Program, including supporting Program and Partnerships Managers with multiple monthly webinars, as well as in-person and online gatherings.• Assist the RAY Communications Manager in creating and scheduling communications, such as social media posts and newsletters.• Provide programmatic support during the fellowship selection process and logistical support for virtual and in-person retreats.• Maintain Asana by organizing tasks, supporting task delegation, and ensuring proper timelines for project completion.• Manage the RAY Calendar, scheduling events, avoiding overbooking, and maintaining up-to-date contact information, contributing to overall team efficiency.Additional Contributions:• Established a comprehensive structure on Asana for the RAY team, ensuring a streamlined workflow.• Oversees programming logistics, including planning agendas and handling practicalities for retreats and in-person meetings.• Takes on community-building support by leading outreach for mentorship projects, coordinating POD leaders, and developing relationships with Fellows.

Remote

• Develop and maintain administrative databases to streamline operations.• Proactively reach out to potential partners to expand our network of safe spaces.• Create templates for various program-related tasks to enhance efficiency and consistency.• Coordinate logistics and communications for events aimed at promoting inclusivity and support within LGBTQ+ communities.

Remote

• Serves as the primary point of contact for organizations using the JustFund platform, manages and closes out customer support tickets, answers questions, and troubleshoots issues via email, phone, and Zoom in a responsive and client-focused manner. • Engages and educates JustFund users through demonstrations and webinars and develops Help Center resources like how-to videos and help articles.• Tracks, documents, and analyzes user behavior, needs, and feedback including positive recognition and suggestions for improvement.• Manages grant cycle timelines meticulously from start to finish, ensures grant cycles run smoothly and on schedule, and provide logistical support as necessary.• Sends weekly segmented grant cycle communications, including invitations to apply, reminders, declinations, grant recommendations, and confirmation of grant receipt.• Drafts comprehensive grant summaries, dockets, and analytic reports.• Performs regular quality control reviews, updating and maintaining accuracy of proposal content and user data.• Tracks technical issues, proposes development feature updates, and implements improved protocols to enhance user experience.• Develops quarterly report analytics of progress and growth of the portal, and complete data entry tasks as needed.

New York, New York, United States

• Ensure strategic coordination of the programs of the department, including clerical duties such as answering phones, processing mail, and the development and creation of data and reporting systems for internal department use.• Leading and managing the RiseOut Fellowship program, mentoring the fellows and assisting with their monetary and social outreach needs. • Scheduling appointments received via email, phone and internal referrals, into the relevant program staff calendars.• Organize departmental staff meetings.• Prepare and modify documents for all programs, including correspondence, reports, drafts and email blasts.• Serve as project manager for government grant applications, including preparing and compiling all components for each grant submission, including internal meeting coordination, notetaking and follow up with staff and external consultants. • Project managing annual LGBTQ Iftar celebrations. • On an as needed basis, manage short-term projects identified by the Senior Director.

Greater New York City Area

• Updated donor records to ensure database integrity. Completed data entry timely and accurately. Recorded all data changes.• Created records for new constituents ensuring the creation of proper links and all known data.• Conducted on-line research. Evaluate and verify data whenever needed by telephone, mail, email and other ways.• Created new and modify existing reports and queries for donor segmentation, gift reporting, mail merges, appeals, events, and more. Provided appropriate reports, data, and statistics to relevant departments, Executive Director and outside agencies.• Searched and located lost donors and other constituents. • Created, maintained and ensured the integrity of gift processing procedures, including but not limited to collection, sorting, deposit [Finance]; reports, acknowledgements, receipts. Ensure integrity of filing and retention of acknowledgements and donation information• Prepared donor profiles and comparative analysis as needed.• Worked with members of the development department to develop policies, procedures, and standards for data entry.• Assisted with special events, strategic planning and creation of campaigns/appeals as requested.• Supported Development Director as needed and assumed additional responsibilities as needed or directed.

Greater New York City Area

• Handling inquiries and incoming work requests.• Inputting sensitive data for UN members through the UN’s database. • Canceling expired or otherwise damaged passports. • Creating and printing brand new passports for UN members, as well as laminating, stamping and ensuring that they pass quality assurance tests.

Greater New York City Area

• Supporting the Director with weekly and monthly phone conferences; facilitates reminder emails and takes minutes for each meeting. Updates the attendance sheet after each event to validate the participation of each Network member. • Preparing and entering data into Salesforce. • Manages social media accounts (Facebook and Twitter) and posts relevant articles on a regular basis. • Handles various clerical and data entry projects via G Suite. • Designing on-brand graphics for upcoming Network conferences, as well as helping to plan the logistics of the events. • Scheduling appointments for Patient Navigators and engaging with the clients.

New York, New York

Currently providing administrative support that includes handling a multi-phone line, proofreading investment documents, data entry projects, file transfers, mail merges and other general maintenance duties.

1 New York Plaza 46Th Floor Ny, Ny 10004

In addition to previously mentioned customer service responsibilities: • Maintained financial accounts by processing customer adjustments.• Recommended potential products or services to management by collecting customer information and analyzing customer needs.• Prepared product or service reports by collecting and analyzing customer information, particularly in regards to controlled circulation.• Assisted in audio and video conference meetings, as well as setting up specific meeting rooms for in-person attendees. • Contributed to and supports marketing department by accomplishing related results as needed.

75 Varick Street New York, Ny 10013

• Attracts prospective customers by answering product and service questions. Suggests information about new services and products.• Maintains customer records by updating account information through Slatwall and CDS Global.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; accelerating correction or adjustment; following up to guarantee a satisfying resolution.

Job description: Worked alongside lawyers and paralegals during numerous cases. Helped gather and also organize materials for specific projects that needed to be fulfilled. Many tasks included data processing and clerical work, (i.e. proofreading, typing out forms and spreadsheets in excel, and other word document related assignments).

Associate’S Degree, Business Administration And Management, General, 3.7 Gpa

Graduated with honors.

Diploma, Information Systems

Took courses in Information Systems. Certified in all Microsoft Office programs.