Charles Robert Duval Email & Phone Number

Promoted to Senior Manager for exemplifying strategic leadership in driving customer success, enhancing client engagement, and delivering significant, measurable business outcomes. Recognized for aligning cross-functional teams with corporate objectives and consistently improving service delivery and customer satisfaction.

Greater Chicago Area

• Energetic leader of a high-caliber team of Digital Experience consultants, providing implementation and consulting services for Nexthink's Digital Employee Experience SaaS platform. Oversaw daily operations,focusing on.
• Guided the consulting team in exceeding 70% utilization goals in 2022 and 2023, illustrating strong strategic direction and adept operational oversight.
• Led the development and implementation of a comprehensive business intelligence framework, delivering actionable insights to optimize resource allocation, bookings and revenue forecasting, and backlog management.
• Implemented strategic initiatives to upskill resources into trusted advisors, driving Nexthink adoption maturity, which increased multi-month consulting engagements by 25%.

Greater Chicago Area

• Facilitated successful end-to-end implementation and enablement of Nexthink's Digital Employee Experience management platform, ensuring seamless adoption and user satisfaction.
• Orchestrated the delivery of 8 complex engagements, strategically coordinating timelines, budget, and quality to ensure customer satisfaction and product adoption.
• Collaborated with Sales and Customer Success to provide pre-sales support to new and existing customers by developing and proposing tailored implementation and operationalization plans, resulting in a 10% increase in.

Greater Chicago Area

• Key contributor to a Senior Pre-Sales Engagement Managers team, spearheading the coordination andoversight of solution development activities to accurately price and position complex custom Infrastructure as a Service.
• Thrived in high-pressure environments, skillfully managed the conception and completion of 20 impactful Greenlake solutions, contributing to revenue generation surpassing $70 million.

Greater Chicago Area

• Efficiently managed a team of 10 technical professionals within the Pointnext Services division, driving the development, creation, and pursuit of customized data center support services solutions.
• Optimized and prioritized resource allocation, balancing workload demands and skill requirements to maximize team productivity, efficiency, and sales opportunities pursued; resulting in a 20% increase in the number of.

Greater Chicago Area

• Developed and presented 150+ tailored enterprise service solutions for Fortune 500 clients, showcasing expertise in understanding and addressing their unique business challenges.
• Successfully collaborated with sales, business development, and delivery in the creation of innovative service solutions resulting in the closure of 10+ multi-year opportunities, generating over $90 million in revenue.