Christopher A Roberts Email and Phone Number
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Program Management / Product Development / Product ManagementWhat do I do?I solve problems - complex, difficult, real world problems. Not the everyday problems - but the kind that threaten the future of the organization in some way.It starts with having the humility and self-awareness to recognize the situation for what it is. It ends with solutions that are rarely perfect, not always popular, and often fraught with emotion.In the middle is the messy stuff that no one really wants to talk about; the stuff that you ignore at your own peril.Too many times in my career I have witnessed organizations or individuals unwilling to acknowledge or understand the problem in front of them. Even worse, they spend valuable time and money ultimately solving the wrong problem because they are not able to focus on and refine the problem statement from the beginning.Make no mistake - there is no magic formula here. I have spent 25 years building a track record, learning from my miscues as well as my victories, and challenging the status quo every step of the way.What makes my profile unique? How many leaders do you have in your organization today that have first hand experience producing exceptional results from leadership roles in Product Development, Project Management, Product Management, Customer Support, and Operations?Facing the daunting task of an organizational transformation to remain relevant in a world that seems to spin faster every day?My experience transforming the HCS service and delivery model over an 18 month period included the adoption of Agile Development methods, the introduction of a Customer Service Portal, and the establishment of a scalable project management infrastructure while balancing the need to continue to deliver. Struggling to deliver on a critical business objective that is pulling the organization away from its comfort zone? My work at SiriusXM to bring diverse teams from vastly different backgrounds to the same table to deliver business critical, highly complex technology solutions to a demanding customer base has equipped me with the skills necessary to execute.It is these diverse experiences that have equipped me with the unique perspective needed to find innovative solutions to complex, cross-functional challenges while striking a fine balance between execution and process evolution.Specialties: Director Program ManagementProduct Management, Project Management, Team Leadership, Staff Development, Change Management, Process Improvement
Siriusxm
View- Website:
- siriusxm.com
- Employees:
- 6361
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Associate Director - Enterprise Program ManagementSiriusxmHowell, Nj, Us
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Director - Technical Program ManagementSiriusxm Jan 2020 - PresentNew York, Ny, UsDrive strategic initiatives across the SiriusXM portfolio to support the growing subscriber base of over 34 million users. Orchestrate all elements of the Product Lifecycle across a wide range of stakeholders. Build and foster strong professional relationships with multiple retail partners to execute solution level integration/test and commercial deployment. • Provide cross-functional leadership to enable the development of next generation audio streaming technologies and drive SXM listener growth outside of the automobile.• Develop and manage end-to-end project plans to facilitate the introduction of in-app subscription purchase across SXM streaming platforms including iOS, Android, Roku and FireTV.• Enable additional revenue streams through industry partnerships supported by the addition of Third Party Billing capability into the existing SXM product portfolio. • Influence enterprise transition from legacy Planview toolset to Atlassian Confluence/JIRA to enhance overall portfolio and program management process.
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Director Of Program ManagementWellsky Mar 2016 - Dec 2019Overland Park, Kansas, Us• Provided organizational leadership in transforming the product/services delivery model in anticipation of rapid growth.• Leveraged PMP-based project management fundamentals in combination with 25 years of real-world experience to consistently achieve project objectives.• Delivered on more than a dozen new Customer implementation projects with budgets of $500k to $10M against aggressive timelines with lean staffing allocations.• Charted a development team transition towards an Agile Development methodology enabling customer shippable product releases every 2 weeks. Instituted change management processes and tools to enable rapid Customer deployments.• Facilitated cross-functional team engagements of 10 to 25+ SW Developers, Financial/Clinical Subject Matter Experts, and Customer representatives. Established strong project team relationships based on trust and transparency to withstand the trials of extremely challenging deliveries.• Refined and extended SW Development and Project Management processes and tools to enable rapid product innovation and new Customer instantiation.• Overhauled existing JIRA/Confluence infrastructure to support Agile Development methods and improve internal communication. Constructed a complete Project Management infrastructure leveraging the Smartsheet collaboration environment. -
Director, Customer Success ManagementSpirent Communications Jan 2015 - Dec 2015San Jose, California, UsLeader of a broad cross-functional team that includes Product Validation (PV), Customer Validation (CV), Technical Support (TS), Engineering Customer Response (ECR), and New Product Introduction (NPI).• Produced 20x growth in wireless business from $5 million to $100+ million in the telecom space over a 20-year period. • Consistently delivered the right products to the market at the right time through leadership roles in Product Development, Product Management, Program Management, Technical Support, and Manufacturing for more than a dozen major New Product Introductions.• Directly impacted $3M+ in business within 6 months of chartering Engineering Customer Response (ECR) team. • Facilitated cross-functional response to customer issues requiring Engineering level expertise and action. Enabled sales team to recover multiple repeat business opportunities threatened by support concerns. -
Sr. Manager, Program ManagementSpirent Communications Feb 2012 - Jan 2015San Jose, California, UsLed complex HW/SW design effort for Spirent’s VR5 instrument platform that resulted in a 400% increase in functional density over existing product offering. • Constructed a multi-discipline team of 15 HW and SW Engineers that delivered a ground up next generation test platform design to the market in 18 months.• Winner of Test & Measurement World's "Best in Test" in the LTE Test category for its industry leading channel modelling capabilities supporting advanced MIMO antenna technologies.
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Sr. Manager, Product ManagementSpirent Communications Oct 2006 - Feb 2012San Jose, California, UsLed cross-functional product team consisting of ten HW/SW Engineers, Product Manager and Technical Support Engineer. • Built a strong cross-functional team that successfully turned a technology demonstrator into a full commercial product in 9 months: Assumed leadership responsibility for the team and the project. Introduced project structure, timeline expectations and New Product Introduction plans.• Created a Development Partner Relationship that led to the first sale of the VUE Product to a leading UMTS Operator generating $600k of revenue.• Introduced a structured Phase/Gate process with strategic customer that allowed both partiesto track and assess progress from an initial technology proof of concept towards a viable commercial product.• Delivered $2 million in 18 months following video product launch.• Outlined and executed a step-by-step plan to understand customer problem, clarify value proposition, and devise messaging. Demonstrated product capabilities face-to-face with over a dozen prospective customers.• Negotiated 50% price reduction with the industry leader in mobile video streaming solutions to incorporate their technology into video test product.• Organized an extensive algorithm performance characterization campaign to baseline actual measurement capabilities.• Constructed and delivered customer presentations and conducted face-to-face interactions to understand customer problems and clarify and connect to capabilities of Spirent solution.
Christopher A Roberts Skills
Christopher A Roberts Education Details
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Quantic School Of Business And TechnologyGeneral -
Syracuse UniversityElectrical Engineering
Frequently Asked Questions about Christopher A Roberts
What company does Christopher A Roberts work for?
Christopher A Roberts works for Siriusxm
What is Christopher A Roberts's role at the current company?
Christopher A Roberts's current role is Associate Director - Enterprise Program Management.
What is Christopher A Roberts's email address?
Christopher A Roberts's email address is cr****@****hoo.com
What is Christopher A Roberts's direct phone number?
Christopher A Roberts's direct phone number is (408) 752*****
What schools did Christopher A Roberts attend?
Christopher A Roberts attended Quantic School Of Business And Technology, Syracuse University.
What are some of Christopher A Roberts's interests?
Christopher A Roberts has interest in Teaching, Professional Networking, Product Innovation, Children, Coaching, Building Effective Teams, Product Strategy, Wireless Technology, Leadership Development, Mentoring.
What skills is Christopher A Roberts known for?
Christopher A Roberts has skills like Development, Engineering Management, Rf, Drive To Achieve, Strategic Partnerships, Requirements Analysis, Building Coalitions, Cross Functional Coordination, Enabling Change, People Management, Product Requirements, Platform.
Who are Christopher A Roberts's colleagues?
Christopher A Roberts's colleagues are Quincy Frink, Carlos Gutierrez Martin, Andrew Appleton, Sticky Boots, Jalen Norton, Gabriella Caloiero, Cassandra Bielas.
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