• Manages and Operates Flagship Location achieving and exceeding Annual Sales Budgets through the execution of Monthly Sales Strategies, Team Labor Management and Sales Manufacturing Industry while ensuring Quality Consumer Service. • Recruits Talent and Conducted Training programs for Full-Time and Seasonal Staff that resulted in an overall Sales and Customer Satisfaction increase by 50%. • Demonstrates exceptional Team Building initiatives creating space for an increase in Employee… Show more • Manages and Operates Flagship Location achieving and exceeding Annual Sales Budgets through the execution of Monthly Sales Strategies, Team Labor Management and Sales Manufacturing Industry while ensuring Quality Consumer Service. • Recruits Talent and Conducted Training programs for Full-Time and Seasonal Staff that resulted in an overall Sales and Customer Satisfaction increase by 50%. • Demonstrates exceptional Team Building initiatives creating space for an increase in Employee Engagement, Enthusiasm and additional Sales Boosts. • Partners with Marketing Teams in conducting Competitive Product and Market Research in retrieving New Products targeted to Market new Clientele. • Manages Profit & Loss by following Cash Control / Security Procedures, Maintaining Inventory, Executes Procurement Management, Managing Labor, and reviewing Financial Reports. • Facilitates Business efficiency by Implementing broad knowledge in Technical Documents, Computer and Software processes, and POS Software. • Maintains and Monitors Customer Experience reviews with Staff to ensure Areas of Opportunity within Customer Feedback is addressed quickly and effectively. • Manages Employee Payroll with awards Incentives (Monetary Bonuses and Paid Time- Off) when Employees surpass Deliverables. Show less

• Designed and Developed Target Customer Life-Cycle Processes while Implementing Recording Customer Feedback gathered from surveys emailed Post-Sale purposed to map Customer Satisfaction & increased CSAT scores to 95%. • Designed and Developed Promotional Email Marketing campaigns to increase Brand Awareness resulting in increased Sales, doubled goals of New Customer Engagement & aided in maintaining existing Customer Relationships. • Collaborated with Direct Reports in developing… Show more • Designed and Developed Target Customer Life-Cycle Processes while Implementing Recording Customer Feedback gathered from surveys emailed Post-Sale purposed to map Customer Satisfaction & increased CSAT scores to 95%. • Designed and Developed Promotional Email Marketing campaigns to increase Brand Awareness resulting in increased Sales, doubled goals of New Customer Engagement & aided in maintaining existing Customer Relationships. • Collaborated with Direct Reports in developing Innovative Methods in achieving Exceptional Service throughout the Customer Shopping & Purchasing Experience. • Cultivated Key Client relationships with Vendors and hosted Conference Calls to identify Products for Target Customers ensuring Quality & Excellent service. Show less

• Partnered with Management and Procurement Specialist in relaying Customer Product recommendations for Product Selection, Acquisition of Merchandise based upon Immediate Feedback presented by Customers during Point of Sale Interactions that increased overall Monthly sales. • Partnered with Sales, Billing, and Technical Support Teams to decrease Time-Critical Incidents submitted by Customers and was able to increase Customer Incident Resolution speed by 70%. • Organized and Implemented… Show more • Partnered with Management and Procurement Specialist in relaying Customer Product recommendations for Product Selection, Acquisition of Merchandise based upon Immediate Feedback presented by Customers during Point of Sale Interactions that increased overall Monthly sales. • Partnered with Sales, Billing, and Technical Support Teams to decrease Time-Critical Incidents submitted by Customers and was able to increase Customer Incident Resolution speed by 70%. • Organized and Implemented Product Filing Systems & Procedures for Store Inventory that increased Employee Product Knowledge & Productivity by 50%. Show less