Dennis Crook Email & Phone Number

Houston, Texas Area

* POS upgrades for Walmart.* Install Server, activate drops, and configure terminals for hotel network.

• Performing PC imaging and profile setting. • Programming CISCO IP Phones (Unified Call Manager)• Installing and adding network printers for end users.• Adding users to active directory, password reset, applying member groups• Adding folders and setting security based on user's position.• Installing Lotus Notes, MS Office 2013, and Adobe XI Standard.• Provide orientation on PC use and setup for new hires.• Troubleshoot and repair network issues.• Inventory Control

Houston, Texas Area

• Develop technical method of procedures for field technicians to perform Win7 upgrades. • Create a master spreadsheet for deployment scheduling and tracking its progress. • Communicate with upper management of all aspects of the project.• Work with IT SMEs concerning all technical aspects of the project.• Provide lessons learn prior to closure of the project.

Channelview

• Performed the company’s lifecycle PC exchange, including imaging and profile setting. • Accepting and running break/fix cases to completion. This consist of hardware and software troubleshooting and repair (Lenovo PC’s and its associated peripherals) • Provide daily updates on work activity

Houston, Texas Area

•Provide training of technicians, nationally, on the process for migrating the new PC’s per the BASF requirements, assisting with the coordination of the deployment and technical assistance during the project and daily break/fix assignments.•Takeover and resolve issues, allowing the current technician to move on to the next migration without missing or delaying an appointment. •Installation and repair of LAN and wireless networks, routers and switches, break/fix of desktops (NCR, IBM, DELL) with configurations static and dynamic (DHCP) setup.•Install CISCO Wireless Access Points for Walgreens, along with router equipment, including the 802.11 and 802.16 wireless standards range, and RFID with other clients.•Worked with TCP/IP, STMP, FTP, in troubleshooting and repair or replacement.•Worked in a Chemical plant performing PC migrations and been trained on safety in and about the facility.•Worked with in the field and in planning of Wi-Fi, and WiMAX solutions.

Rosenberg, Tx

•Supported the technicians in providing a quality service for the customer’s automotive needs, which includes greeting the customer and properly keying in the order, advising the customer of recommended repairs. •Closing the store; preparing the bank statements for the next day’s deposit. Insuring that the store and shop are secured prior to leaving..

•Support and troubleshooting the deli’s network (Aloha, Menu-link, Kiosk, and its associated network components), which includes the staff’s PC’s, and its peripherals, and not limited to the loading of supported software, and verifying/modifying IP addresses.

Dallas, Tx

• Managed the engineering, and installation of backhaul equipment for wireless carriers.

•Managed the engineering, and installation of call center switching and recording systems.

•Lead major wireless communication and data technology projects and programs for many carriers. Oversaw shipping, engineering (hardware and software) coordination and onsite installation of over $15+ million, annually, in wireless and data communications systems projects, from concept through completion. •Managed the integration of wireless and broadband equipment in the customer’s facility. •Managed the integration of wireless and broadband equipment in customer facilities. Provided single point of contact for customer products and services. •Conducted regular customer calls to review open Technical Support cases. •Coordinated dispute resolution with Accounts Receivable department. Provided Lead Coordination with internal departments (Technical Support, Product Management, and Sales) to ensure quality and efficient resolution of customer issues.•Provided expert level support to customer technical personnel to identify and resolve hardware, software and database issues, and assisted with partial or total restoration of network failure.

Bachelor'S Degree, Industrial Technology

Associates, Computer Electronics And Robotics

Activities and Societies: Alpha Phi Alpha

Associates, Industrial Electronics

Activities and Societies: Alpha Phi Alpha