Ryan Crooks Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Create standards and processes to recondition used vehicles and implement them in 5 markets across Canada
• Oversee 5 locations to recondition and market vehicles for retail sale in Halifax, Toronto, Saskatoon, Calgary and Vancouver
• Responsibility over vehicle reconditioning, transport costs and facilities across all markets
• Work cross functionally with Marketplace Supply, Sales and Executive Team to select the right vehicles to purchase, recondition and sell via online platform… Show more
• Work cross functionally with Marketplace Supply, Sales and Executive Team to select the right vehicles to purchase, recondition and sell via online platform across Canada
• Subject matter expert (SME) in all things vehicle reconditioning

Memphis Metropolitan Area

• Successfully manage and coach automotive reconditioning technicians at dispersed locations
• Maintain and expend business with existing customers as well as actively prospect to develop new business in my assigned territory
• Effective planning and usage of each technicians time in order to optimize earning potential and overall profitability in the territory
• Support and assist technicians in providing superior customer service and in maximizing billings
• Responsible for all… Show more
• Responsible for all training of Account Managers and technicians in the market

Studio City, California

• Function as a subject matter expert in all warehouse, parts and tool room operations
• Lead a team of 14 associates to provide excellent service to all NBC Universal employees and vendors
• Maintain and control inventories at levels adequate to sustain efficient operations
• Place special orders for materials and tools based on work orders
• Fill requisitions, work orders, and requests for materials, tools, and other stock items - distributes and stock as appropriate… Show more
• Fill requisitions, work orders, and requests for materials, tools, and other stock items - distributes and stock as appropriate

Greater Los Angeles Area

• Oversaw all functions and operations aspects of the service operations department in Los Angeles and Orange Counties
• Created and implemented fiscal budgets and functioned as a Branch Manager when needed
• Effective territory management to ensure all routes are completed every day
• Managed the Request for Customer Action (RFCA) system by resolving customer issues in a timely manner
• Increased route sales by $100,000 ensuring the team solicits new business and retains current… Show more
• Increased route sales by $100,000 ensuring the team solicits new business and retains current business

Greater Los Angeles Area

• Opened the Los Angeles market by hiring, training, and developing a high performing team of mechanics, service advisors, detailers, photographers, sales associates, customer service representatives and managers to.
• Participated in the series B Round of financing for $50 million from Goldman Sachs
• Lead the senior leadership team to solidify sound business practices in the original market in San Francisco as well as new markets in Los… Show more
• Lead the senior leadership team to solidify sound business practices in the original market in San Francisco as well as new markets in Los Angeles and San Diego
• Established Shift Services, an in-house repair business to recondition used vehicles and repair customer vehicles after sale
• Built and maintained lasting vendor relationships in multiple markets

Phoenix, Arizona Area

• Provided direction and guidance for 120 associates and 4 managers as the general manager at the corporate flagship automotive inspection center
• Focused on providing quality used vehicles to 12 dealerships throughout the west coast region the most cost effective way possible
• Facilitated an increase in dealership profitability of 20% per unit
• Development of employees and managers
• Served as a consultant to an offsite customer facing Automotive Service Center
• Opened and… Show more

Las Vegas, Nevada Area

• Provided management oversight to the night shift of 60 employees including parts, mechanical inspection, mechanical repair, detail, paint and body, inventory, quality control, sales and automotive buyers
• Utilize time management abilities to effectively support all areas of the business
• Integral part of human resource management by developing positive employee relations including hiring and training new associates
• Developed team unity by bringing day and night shifts together… Show more
• Developed team unity by bringing day and night shifts together to work towards common goals Show less

Las Vegas, Nevada, United States

• Promoted to senior Loan Service Counselor in four months’ time from entry level automotive collections. Promoted after one year to Auto Repossession Manager
• Coached and mentored new entry level collection associates
• Successfully resolved delinquent accounts while providing exceptional customer service in a call center environment
• Resolved escalated issues via phone, email and in person meetings
• Conducted team meetings, incentivized associate’s performance, and… Show more
• Conducted team meetings, incentivized associate’s performance, and effectively communicated company policies and procedures