Ryan Crooks Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Create standards and processes to recondition used vehicles and implement them in 5 markets across Canada• Oversee 5 locations to recondition and market vehicles for retail sale in Halifax, Toronto, Saskatoon, Calgary and Vancouver• Responsibility over vehicle reconditioning, transport costs and facilities across all markets• Work cross functionally with Marketplace Supply, Sales and Executive Team to select the right vehicles to purchase, recondition and sell via online platform… Show more • Create standards and processes to recondition used vehicles and implement them in 5 markets across Canada• Oversee 5 locations to recondition and market vehicles for retail sale in Halifax, Toronto, Saskatoon, Calgary and Vancouver• Responsibility over vehicle reconditioning, transport costs and facilities across all markets• Work cross functionally with Marketplace Supply, Sales and Executive Team to select the right vehicles to purchase, recondition and sell via online platform across Canada• Subject matter expert (SME) in all things vehicle reconditioning• Partner with the customer experience team to provide a positive ownershipexperience Show less

Memphis Metropolitan Area

• Successfully manage and coach automotive reconditioning technicians at dispersed locations• Maintain and expend business with existing customers as well as actively prospect to develop new business in my assigned territory• Effective planning and usage of each technicians time in order to optimize earning potential and overall profitability in the territory• Support and assist technicians in providing superior customer service and in maximizing billings• Responsible for all… Show more • Successfully manage and coach automotive reconditioning technicians at dispersed locations• Maintain and expend business with existing customers as well as actively prospect to develop new business in my assigned territory• Effective planning and usage of each technicians time in order to optimize earning potential and overall profitability in the territory• Support and assist technicians in providing superior customer service and in maximizing billings• Responsible for all training of Account Managers and technicians in the market • Ensure proper staffing levels are met to handle current and new business opportunities• Manage tool inventory for territory• Support the corporate office in managing and maintaining the fleet in the market Show less

Studio City, California

• Function as a subject matter expert in all warehouse, parts and tool room operations• Lead a team of 14 associates to provide excellent service to all NBC Universal employees and vendors• Maintain and control inventories at levels adequate to sustain efficient operations • Place special orders for materials and tools based on work orders• Fill requisitions, work orders, and requests for materials, tools, and other stock items - distributes and stock as appropriate… Show more • Function as a subject matter expert in all warehouse, parts and tool room operations• Lead a team of 14 associates to provide excellent service to all NBC Universal employees and vendors• Maintain and control inventories at levels adequate to sustain efficient operations • Place special orders for materials and tools based on work orders• Fill requisitions, work orders, and requests for materials, tools, and other stock items - distributes and stock as appropriate • Efficiently pick/pack items on demand for staging purposes • Quickly and efficiently load and unload delivery truck by hand or by use of hand truck. • Verify accuracy of shipments by counting, weighing, or measuring items and comparing size, weight, description, and style numbers with information on invoice or packing slip and purchase orders; record any discrepancies or damage• Assist in problem solving inventory discrepancies and tool availability issues• Maintain computerized inventory records, take physical count periodically, and check against inventory control totals using Maximo computer software• Provide internal customer service to all Universal Studios Hollywood departments Show less

Greater Los Angeles Area

• Oversaw all functions and operations aspects of the service operations department in Los Angeles and Orange Counties• Created and implemented fiscal budgets and functioned as a Branch Manager when needed• Effective territory management to ensure all routes are completed every day• Managed the Request for Customer Action (RFCA) system by resolving customer issues in a timely manner• Increased route sales by $100,000 ensuring the team solicits new business and retains current… Show more • Oversaw all functions and operations aspects of the service operations department in Los Angeles and Orange Counties• Created and implemented fiscal budgets and functioned as a Branch Manager when needed• Effective territory management to ensure all routes are completed every day• Managed the Request for Customer Action (RFCA) system by resolving customer issues in a timely manner• Increased route sales by $100,000 ensuring the team solicits new business and retains current business • Reduced accounts receivable by $90,000 by directing the collection efforts of the branch • Administered the fleet program including all mechanical, DOT and state regulations to maximize vehicle uptime• Facilitated quality control measures to make sure the best product was delivered to the customers on time Show less

Greater Los Angeles Area

• Opened the Los Angeles market by hiring, training, and developing a high performing team of mechanics, service advisors, detailers, photographers, sales associates, customer service representatives and managers to acquire, recondition and sell used vehicles.• Participated in the series B Round of financing for $50 million from Goldman Sachs• Lead the senior leadership team to solidify sound business practices in the original market in San Francisco as well as new markets in Los… Show more • Opened the Los Angeles market by hiring, training, and developing a high performing team of mechanics, service advisors, detailers, photographers, sales associates, customer service representatives and managers to acquire, recondition and sell used vehicles.• Participated in the series B Round of financing for $50 million from Goldman Sachs• Lead the senior leadership team to solidify sound business practices in the original market in San Francisco as well as new markets in Los Angeles and San Diego• Established Shift Services, an in-house repair business to recondition used vehicles and repair customer vehicles after sale• Built and maintained lasting vendor relationships in multiple markets• Facilities management including utilities, grounds keeping, procurement and maintenance of tools and equipment, and compliance with OSHA with sound EH&S practices• Oversaw payroll, setting schedules, mentoring associates, performance management including reviews and terminations of operations team of 60 to 100 depending on seasonality• Managed and established processes to buy quality vehicles from wholesale auctions• Purchased vehicles from wholesale auctions as well as from the general public Show less

Phoenix, Arizona Area

• Provided direction and guidance for 120 associates and 4 managers as the general manager at the corporate flagship automotive inspection center• Focused on providing quality used vehicles to 12 dealerships throughout the west coast region the most cost effective way possible• Facilitated an increase in dealership profitability of 20% per unit• Development of employees and managers• Served as a consultant to an offsite customer facing Automotive Service Center• Opened and… Show more • Provided direction and guidance for 120 associates and 4 managers as the general manager at the corporate flagship automotive inspection center• Focused on providing quality used vehicles to 12 dealerships throughout the west coast region the most cost effective way possible• Facilitated an increase in dealership profitability of 20% per unit• Development of employees and managers• Served as a consultant to an offsite customer facing Automotive Service Center• Opened and supported an auto auction, Go Auto Exchange• Conducted tours of facility for investors and new hires• Implemented and tested new programs within the company’s lean manufacturing system• Managed the fleet of company vehicles• Coordinated with onsite CarQuest Auto Parts store and other vendors as needed• Served as a liaison with retail sales, automotive buyers and corporate team members• Oversaw all quality control initiatives • Oversight of 5 automotive buyers to acquire vehicles Show less

Las Vegas, Nevada Area

• Provided management oversight to the night shift of 60 employees including parts, mechanical inspection, mechanical repair, detail, paint and body, inventory, quality control, sales and automotive buyers• Utilize time management abilities to effectively support all areas of the business • Integral part of human resource management by developing positive employee relations including hiring and training new associates• Developed team unity by bringing day and night shifts together… Show more • Provided management oversight to the night shift of 60 employees including parts, mechanical inspection, mechanical repair, detail, paint and body, inventory, quality control, sales and automotive buyers• Utilize time management abilities to effectively support all areas of the business • Integral part of human resource management by developing positive employee relations including hiring and training new associates• Developed team unity by bringing day and night shifts together to work towards common goals Show less

Las Vegas, Nevada, United States

• Promoted to senior Loan Service Counselor in four months’ time from entry level automotive collections. Promoted after one year to Auto Repossession Manager • Coached and mentored new entry level collection associates• Successfully resolved delinquent accounts while providing exceptional customer service in a call center environment • Resolved escalated issues via phone, email and in person meetings• Conducted team meetings, incentivized associate’s performance, and… Show more • Promoted to senior Loan Service Counselor in four months’ time from entry level automotive collections. Promoted after one year to Auto Repossession Manager • Coached and mentored new entry level collection associates• Successfully resolved delinquent accounts while providing exceptional customer service in a call center environment • Resolved escalated issues via phone, email and in person meetings• Conducted team meetings, incentivized associate’s performance, and effectively communicated company policies and procedures• Advanced slip tracing utilizing Lexis Nexis and the internet Show less