Blake Crosby Email & Phone Number

Munich Area, Germany

• Worked closely with customers to support and integrate Supertab software with content management systems & website frontend.• Created internal self-serve support tools and processes to improve the customer support pipeline. • Provided technical sales support to the sales team.• Provided after sales support to Supertab merchants as needed.

Toronto, Ontario, Canada

• Reviewed security related incidents and led investigation when required.• Provided security consulting services to the business owners and stakeholders.• Monitored and reviewed IT security controls to ensure adequate coverage.• Primary focus is with cloud and application security.

Toronto, Canada Area

• Managed Operations Team by facilitating weekly planning and retrospective sessions.• Provided weekly trend reports on incidents and managed on-call schedules.• Worked closely with product teams and scrum masters to prioritize and execute internal projects.• Provided technical expertise where required.• Integral role in implementing technical requirements for PCI DSS 3.2 compliance.

San Francisco Bay Area

• Designed and developed a Network Operations Centre from the ground up.• Developed a training and on boarding curriculum for new NOC Operators. • Worked closely with internal compliance officer to implement a PCI and ITIL compliant change management process.• Helped with the migration of Issue tracking from Github to Atlassian Jira.• Developed and executed quarterly business goals and KPIs to achieve company wide goals and direction.

San Francisco Bay Area

• Worked closely with the VP of Operations to manage a distributed team of ten Operations Engineers.• Helped Fastly, Inc. grow by 250% over the past twelve months by hiring and managing a top performing distributed Operations team.• Integral part of the PCI Compliance project to roll out PCI DSS 2.0 compliant workflows and software.• Managed team on-call rotations and schedules.• Created necessary policies and procedures to mature the organization from a start-up.• Supported team in deploying multiple large scale points of presence.• Provided project management support as required.

San Francisco Bay Area

Making the internet a faster place.

• Sold company to skyward.io.• Co-Founded worldflightplanner.com to provide detailed flight planning software to Canadian pilots.• Implemented geospatial solution using OpenLayers, GeoServer, and MapServer• Designed database schema to store complex aeronautical and geographic data in PostgreSQL/PostGIS.• Wrote REST interface in PHP to interface with front end.• Work closely with COPA and NavCanada to ensure accurate integration of weather and aeronautical data feeds.

Toronto, Canada Area

Created a solid foundation/framework to support the 2013 Objectives:• Improve quality of audience facing products (mainly the CBC Video player).• Promote cost savings.• Provide incremental and iterative releases of products.• Better support of product based processes• Improve documentation and support.• Promote audio/video products to internal stakeholders.In addition:• Managed and participated in three separate RFPs for Web CDN, Video CDN, and a Online Video CMS system.• Documented and simplified encoding workflows.• Developed realistic goals for the next year, which include: • Decreasing negative audience comments by 50% (Q3) • Making 100% of on-demand video content available on both mobile and desktop clients (Q2) • Standardize ad ingestion to solve video quality and audio level problems (Q2) • Increase average viewing time by 15% (Q4)

Managed team of seven UNIX/Windows system administrators supporting all aspects of content delivery for CBC.ca, specifically:• Efficiently manage team resources and on-call schedules.• Reduced help desk requests by 33% by implementing self service tools for end users.• Continually enhance team knowledge through on the job training and mentoring.• Continually provide direction to the team by liaising closely with management.• Successfully assist HR and management in recruiting new employees and expanding the team.• Utilize ITIL principles to effectively manage help desk, changes and incidents.• Provide guidance and technical support to team members.• Perform regular system administrator duties as required.

• Continually maintain and monitor critical systems and services to ensure maximal uptime.• Increased site uptime to 99.99% by developing CBC best practices and standards.• Installed and configured Movable Type software supporting over 300 blogs.• Utilize ITIL principles to effectively resolve ~800 monthly help desk requests and manage changes and incidents (MPS team).• Monitor systems using SNMPc , Solar Winds, Nagios, and Cacti.• Maintain web and streaming architecture and servers.• Automate tasks and system monitoring through script development.• Configure and maintain Google Search Appliances. • Integrate and maintain web services with Akamai CDN, Pluck, The Platform, Omniture, and Thindata.• Supported the delivery of over 8 million live streams during the FIFA World Cup 2010.• Continually improve delivery of content to end-users by eliminating inefficiencies.• Work closely with third party vendors to integrate systems and processes.

• Designed and developed dynamic websites utilizing Cold Fusion and MS SQL.• Provided clients with easy-to-use tools and custom CMS allowing them to maintain own content.• Revitalized and upgraded the company Intranet.

• Worked side-by-side with the System Administrator to ensure co-located machines, Internet connectivity, and local servers were working efficiently.• Provided technical support to clients.• Worked closely with the Network Operations Group to ensure reliance of systems and network.• Accountable for keeping technical support crew current and up-to-date.• Participated in installation and roll out of DSL services.