Blake Crosby Email & Phone Number

Munich Area, Germany

• Worked closely with customers to support and integrate Supertab software with content management systems & website frontend.
• Created internal self-serve support tools and processes to improve the customer support pipeline.
• Provided technical sales support to the sales team.
• Provided after sales support to Supertab merchants as needed.

Toronto, Ontario, Canada

• Reviewed security related incidents and led investigation when required.
• Provided security consulting services to the business owners and stakeholders.
• Monitored and reviewed IT security controls to ensure adequate coverage.
• Primary focus is with cloud and application security.

Toronto, Canada Area

• Managed Operations Team by facilitating weekly planning and retrospective sessions.
• Provided weekly trend reports on incidents and managed on-call schedules.
• Worked closely with product teams and scrum masters to prioritize and execute internal projects.
• Provided technical expertise where required.
• Integral role in implementing technical requirements for PCI DSS 3.2 compliance.

San Francisco Bay Area

• Designed and developed a Network Operations Centre from the ground up.
• Developed a training and on boarding curriculum for new NOC Operators.
• Worked closely with internal compliance officer to implement a PCI and ITIL compliant change management process.
• Helped with the migration of Issue tracking from Github to Atlassian Jira.
• Developed and executed quarterly business goals and KPIs to achieve company wide goals and direction.

San Francisco Bay Area

• Worked closely with the VP of Operations to manage a distributed team of ten Operations Engineers.
• Helped Fastly, Inc. grow by 250% over the past twelve months by hiring and managing a top performing distributed Operations team.
• Integral part of the PCI Compliance project to roll out PCI DSS 2.0 compliant workflows and software.
• Managed team on-call rotations and schedules.
• Created necessary policies and procedures to mature the organization from a start-up.
• Supported team in deploying multiple large scale points of presence.

San Francisco Bay Area

Making the internet a faster place.

• Sold company to skyward.io.
• Co-Founded worldflightplanner.com to provide detailed flight planning software to Canadian pilots.
• Implemented geospatial solution using OpenLayers, GeoServer, and MapServer
• Designed database schema to store complex aeronautical and geographic data in PostgreSQL/PostGIS.
• Wrote REST interface in PHP to interface with front end.
• Work closely with COPA and NavCanada to ensure accurate integration of weather and aeronautical data feeds.

Toronto, Canada Area

• Created a solid foundation/framework to support the 2013 Objectives:
• Improve quality of audience facing products (mainly the CBC Video player).
• Promote cost savings.
• Provide incremental and iterative releases of products.
• Better support of product based processes
• Improve documentation and support.

• Managed team of seven UNIX/Windows system administrators supporting all aspects of content delivery for CBC.ca, specifically:
• Efficiently manage team resources and on-call schedules.
• Reduced help desk requests by 33% by implementing self service tools for end users.
• Continually enhance team knowledge through on the job training and mentoring.
• Continually provide direction to the team by liaising closely with management.
• Successfully assist HR and management in recruiting new employees and expanding the team.

• Continually maintain and monitor critical systems and services to ensure maximal uptime.
• Increased site uptime to 99.99% by developing CBC best practices and standards.
• Installed and configured Movable Type software supporting over 300 blogs.
• Utilize ITIL principles to effectively resolve ~800 monthly help desk requests and manage changes and incidents (MPS team).
• Monitor systems using SNMPc, Solar Winds, Nagios, and Cacti.
• Maintain web and streaming architecture and servers.

• Designed and developed dynamic websites utilizing Cold Fusion and MS SQL.
• Provided clients with easy-to-use tools and custom CMS allowing them to maintain own content.
• Revitalized and upgraded the company Intranet.

• Worked side-by-side with the System Administrator to ensure co-located machines, Internet connectivity, and local servers were working efficiently.
• Provided technical support to clients.
• Worked closely with the Network Operations Group to ensure reliance of systems and network.
• Accountable for keeping technical support crew current and up-to-date.
• Participated in installation and roll out of DSL services.