Thomas Crosby Email & Phone Number

Greater Fayetteville, Ar Area

Springfield, Missouri, United States

Springfield, Missouri, United States

• Grew sales and improved margins through the COVID-19 Pandemic through development and utilization of customer-centric guided sales that emphasized upsales of higher margin items • Consistently met and exceeded key performance indicators set by corporate and regional management through proper training and utilization of corporate SOPs• Oversaw full lifecycle employment of up to seven active employees utilizing hands on and CBL training • Utilized data to maintain and improve inventory during global product shortages, including a shift towards higher volume and higher margin items• Worked with organizational customers to discover and meet safety footwear needs, oversee account maintenance, and assist with billing • Increased margins and profitability during a sales decline due to current world events• Improved customer experience as demonstrated by over 70 five-star Google reviews over the course of two years

Springfield, Missouri

• Managed daily and weekly operations of a multi-faceted, multi-location business• Organized, developed, and quoted on-site caterings for events ranging from 10-35 people, and off-site events ranging from 30-350 people• Developed, implemented, and trained staff on systems and procedures that optimized efficiency, improved quality, and reduced costs• Collaborated with management team for development of new menu items and marketing strategies• Transformed young staff beyond simple retail mentality into young professionals

Springfield, Missouri

• Expanded customer base through direct marketing• Empowered staff and improved sales through positive atmosphere

Springfield, Missouri

• Managed all aspects of two locations including eight staff• Coordinated inventory management and ordering with primary location• Fostered a positive environment that improved sales and created a welcoming environment for hospital guests

Fayetteville, Arkansas Area

• Consistently exceeded sales goals• Helped with training and inventory management• Assisted with social media marketing, through information gathering, arranging photo shoots, and editing

Fayetteville, Arkansas Area

• Ensured staff had proper training through implementation of programs and direct training• Simultaneously coordinated multiple units’ itineraries, including food, equipment, lodging, and transportation

Fayetteville, Arkansas Area

• Coordinated with students and staff for events; maintained clean facilities and grounds• Maintained clean facilities and grounds• Performed basic maintenance and repairs

Fayetteville, Arkansas Area

• Communicated vision between pastor and volunteers• Created and coordinated events between different services and churches