Carlos Rossinoli Costa

Carlos Rossinoli Costa Email and Phone Number

VP of Operations at Mutant @ Mutant
sao paulo, sao paulo, brazil
Carlos Rossinoli Costa's Location
São Paulo, São Paulo, Brazil, Brazil
Carlos Rossinoli Costa's Contact Details

Carlos Rossinoli Costa work email

Carlos Rossinoli Costa personal email

About Carlos Rossinoli Costa

:: Computer Engineer and Project Management Professional (PMP), with 12+ years of background in technical field, working on IT outsource companies, providing customized business solutions for different kinds of industries including call centers, communications, financial, insurance, technology, and services;:: Project & PMO manager with expertise in creating and administering PMO's including standards, practices, and tools. Proven leader, architect and implementer of project methodology and tech changes that deliver measurable results. Managed 100+ Projects/Portfolio ranging from $25M-$35M budget;:: Highly experienced in multi-channel customer experience Project/Portfolio management across different technologies (IVR, SMS, Web, Social Networks, etc);:: Organized, self-motivated, and detail-oriented professional with strong skills in leadership, presentation, negotiation, communication, and teamwork; Practical/Analytical mindset oriented to achieve business results.:: CERTIFICATIONS:* PMP - Project Management Professional / PMI* MCTS in Project Professional 2007 / Microsoft* ITIL - Foundation Certificate / Exin Institute Specialties

Carlos Rossinoli Costa's Current Company Details
Mutant

Mutant

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VP of Operations at Mutant
sao paulo, sao paulo, brazil
Website:
mutantbr.com
Employees:
297
Carlos Rossinoli Costa Work Experience Details
  • Mutant
    Vp Of Operations At Mutant
    Mutant Sep 2021 - Present
    São Paulo, Brazil
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  • Di4U
    Partner At Di4U
    Di4U Jul 2019 - Sep 2021
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  • Mutant
    Director Of Service Operations
    Mutant Aug 2016 - Jun 2019
  • Genesys
    Senior Pmo Manager
    Genesys Jul 2012 - Aug 2016
    São Paulo Area, Brazil
    Empowered by Genesys and now operating under a new name: Genesys Prime - we continue our mission to deliver unique user experience through powerful applications/methodology combined with innovative business model.As a Senior PMO of a large project portfolio I’m working closely with functional teams and subject-matter experts to capture and drive the end-to-end business project methodology; Performing project/portfolio analysis; Modeling & Improving a tailored methodology where traditional PM rules no longer applied, and Monitoring demand vs. capacity to set business expectations.
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  • Lm Sistemas - Voice Architects
    Junior Pmo Manager
    Lm Sistemas - Voice Architects May 2010 - Jul 2012
    São Paulo Area, Brazil
    LM Sistemas reinvented the Brazilian contact center industry through a groundbreaking approach in delivering a tailored end-to-end solution based on comprehensible and comfortable VUI interactions responsible for improving the performance of automated customer service. A "simple but beautiful idea" that led us to establish a new level on Brazilian market. Since 2009, LM grew from a few personal to hundreds of employees, winning awards in “technology and customer service”, year after year. In July 2012, LM Sistemas was acquired by Genesys a global leader on contact center solutions.On this innovative and unique work environment, I was hired for a newly created position of PMO Manager to build a Project Office from scratch by developing a dynamic approach to fit the company’s innovative methodology. My main achievements were related to hiring the right personnel, setting PM standards and methodology, defining initials KPI metrics, and implementing best practices & competency model.
  • Digital Express Ltda
    It Manager / Project Manager
    Digital Express Ltda Jul 2006 - May 2010
    São Paulo Area, Brazil
    Involved in a different number of IT projects most related with infrastructure and services, I’ve been managing the customers' relation and expectations and thus handling changes in an appropriate way in conjunction with technical crew, fulfilling the requirements for the projects and achieving the project goals with respect to functions, time and budget.As a functional IT Manager, my main responsibilities are ensuring 24/7 availability of the company’s portfolio services, maintaining and managing the company’s IT teams, IT and telecommunication infrastructure, and IT budgeting.
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  • Digital Express Ltda
    Senior Systems Administrator / Project Manager
    Digital Express Ltda Dec 2004 - Jun 2006
    São Paulo Area, Brazil
    Acting as a lead technical architect and technical project manager in different projects based mainly on Microsoft technologies, I was directly responsible for planning, setting up, and executing the project activities, ensuring that the project goals are met and that the customer's business requirements are fulfilled.In charge of this position; I had the opportunity to act in a huge number of different technical environments, dealing deeply with Microsoft Windows, Exchange, SQL, Project Server, SharePoint, ISA, Active Directory, DNS, IIS, DHCP, WINS, DFS, Group Policy and Terminal Services as well as a bunch of other technologies.
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  • Digital Express Ltda
    Network Analyst / Project Leader
    Digital Express Ltda Jan 2003 - Nov 2004
    São Paulo Area, Brazil
    As a CCNA certified professional, I acted/leaded several small to medium WAN/LAN network infrastructure projects, being deeply involved in designing, and implementing Cisco’s routers/switches architecture such as Cisco 7500, 4800, and 2600 series / 3500, 2900, and 1900 series and Optical Access routers/switches architecture such as Optical Access OSM 400 Master series / Optical Access OSM 400 series.This included different facets of networking, routing, and switching troubleshooting as well as strong contact with a broad range of protocols such as TCP/IP, VTP, OSPF, RIP, MPLS; Maintenance and managing infrastructure, adjusting it to performance, security, scalability, and availability needs; I also worked on diagnosing problems, analyzing requirements to respond to business needs.
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  • Digital Express Ltda
    Senior Support Analyst / Team Leader
    Digital Express Ltda Sep 2001 - Dec 2002
    São Paulo Area, Brazil
    Engaged in setting up, maintaining, supporting, and troubleshooting a large of different networks focusing mainly in Microsoft Client Architecture: Windows XP, Windows 2000, and Windows 98; Network technology as Cisco, 3com, and Intel and a broad range of other applications demanded by different clients. I also was involved in maintaining the internal company Windows 2000 AD infrastructure and Microsoft Exchange 2000.As a Team Leader I was responsible for coordinating technical support team; Providing 1st and 2nd level support technical assistance both local and remote; Focused in obtaining the team best level of technical performance and quality, keeping the contracts SLA’s and being main interface between support team and others technology’s departments.
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  • O Site (El Sitio)
    Junior Support Analyst
    O Site (El Sitio) Jan 2000 - Mar 2001
    São Paulo Area, Brazil
    Responsible for maintaining and supporting internal company network (LAN), providing technical support of 100-150 users for Microsoft Windows 98 and Windows 2000, Microsoft Office 2000 suite, and to a broad range of other applications such as e-mail clients, anti-virus, ERP, etc. Setting up and maintaining users’ workstations (hardware and software), support and troubleshoot network issues.
  • Mandic Internet Ltda
    Internship
    Mandic Internet Ltda Mar 1999 - Dec 1999
    São Paulo Area, Brazil
    Developed skills to providing helpdesk/support for dial-up access, browsers and e-mail client programs. Also responsible for internal technical support of 50-100 users for Microsoft Windows 98, Microsoft Office 97, workstations, and network infrastructure.
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Carlos Rossinoli Costa Skills

Data Center Telecommunications Pmp It Management Project Management Management Pmi Outsourcing Pmo Operating Systems Team Leadership Portfolio Management Business Requirements Erp It Service Management Business Intelligence Strategy And Value Proposition Ivr Tailored Project Methodologies Infrastructure Information Technology Microsoft Project Multi Channel Solutions Automated Customer Service Service Oriented Architecture

Carlos Rossinoli Costa Education Details

Frequently Asked Questions about Carlos Rossinoli Costa

What company does Carlos Rossinoli Costa work for?

Carlos Rossinoli Costa works for Mutant

What is Carlos Rossinoli Costa's role at the current company?

Carlos Rossinoli Costa's current role is VP of Operations at Mutant.

What is Carlos Rossinoli Costa's email address?

Carlos Rossinoli Costa's email address is cr****@****ail.com

What schools did Carlos Rossinoli Costa attend?

Carlos Rossinoli Costa attended Fgv - Fundação Getulio Vargas, Universidade Metodista De São Paulo.

What skills is Carlos Rossinoli Costa known for?

Carlos Rossinoli Costa has skills like Data Center, Telecommunications, Pmp, It Management, Project Management, Management, Pmi, Outsourcing, Pmo, Operating Systems, Team Leadership, Portfolio Management.

Who are Carlos Rossinoli Costa's colleagues?

Carlos Rossinoli Costa's colleagues are Joandra Vieira, Renata Mut, Vitória Martins, George Gustavo, Pablo Henrique, Jansley Corrêa, Rafael De Souza Maciel.

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