Sarah Crouse Email & Phone Number

United States

United States

Fresno, California Area

Increased employee performance by developing a new evaluation form based on a job analysis to match employee job requirements and performance evaluation measures. Conducted evaluations through observations, offering structured feedback to improve employee performance. Collaborated with coordinator and other mentors to develop policies. Conducted needs analysis to determine training based on performance evaluations, staff feedback, and student needs. Designed and facilitated training for employee professional development. Developed training materials including agendas, videos, and handouts. Designed and facilitated engagement activities focused on team building, employee satisfaction, and development of new skills.Collaborated on the development and facilitation of onboarding procedures by writing new hire handbook, preparing onboarding presentation, facilitating the completion of new hire paperwork and safety training, developing and implementing shadowing program for new employees. Assisted in hiring decisions by screening application bank for new employees and participating in interview panels. Assisted in the staffing and scheduling of tutors, including maintaining accuracy on the staffing website. Utilized Pivot Tables, VLOOKUP, and COUNT IF functions to organize and evaluate center attendance data. Created reports based on employee and center data to be included in funding requests and year end reviews. Created shared Google drive to organize and share documents and data between management and staff. Created tables and charts to be shared with stakeholders unfamiliar with raw data.

Fresno, California Area

Created lesson plans that facilitated student learning objectives and insights. Collaborated directly with instructor to provide personalized instruction for specific courses. Utilized existing courses and content from previous tutors and instructors to improve and build on learning activities. Assisted students in building student education plans and offered recommendations for future coursework to efficiently reach their goals. Tutored disproportionately impacted students in subjects with the lowest pass rates. Increased student pass rates by providing a support system for students through facilitating group collaboration. Held supplemental instruction sessions with groups of 20+ students.

Fresno, California Area

Provided customer service through accepting incoming customer calls. Assisted with application and device management through verbally coaching individuals by providing instructions and recommendations. Reviewed and analyzed bills with customers. Handled sensitive and confidential information. Exercised time management skills by meeting team goals of call times and quotas.

Fresno, California Area

Provided friendly customer service. Handled cash flow. Accounted for tickets. Took inventory and restocked supplies. Evaluated equipment to ensure it was in proper working order. Maintained a clean working environment.

Reno, Nevada Area

Performed sales events for specific merchandise and met sales quotas. Assisted customers by providing product recommendations. Built merchandising sets based on planogram. Accounted for inventory and placed merchandise orders. Received merchandise and stocked shelves. Handled cash flow. Counted out register at beginning and end of shift.

Master Of Science (M.S.), Industrial And Organizational Psychology, 3.76

Activities and Societies: Thesis- Supervisor and Coworker Support: Their Moderating Roles on the Relationship Between Diversity Climate.

Bachelor’S Degree, Psychology, 3.81

Activities and Societies: Psi Chi Honors Society (2015-2017), Western Psychological Association (2016), Society for Human Resource.

Associate’S Degree, Psychology, 3.79

Activities and Societies: Tutorial Center Mathematics MentorGraduated with Highest Honors, Gina Cuttone Family Scholarship (2014)