Chantal Rousseau Email & Phone Number

Florida, United States

Advanced organizational mission to elevate the healthcare experience by overseeing six-person team in meeting sales and distribution targets for Individual & Family Plan (IFP) line of business across six-state Western Territory. Created and executed sales strategies for Broker and Direct-to-Consumer (DTC) channels, identified new business opportunities, owned end-to-end sales process, and drove complex enterprise deals to increase profitability. Instituted change management initiatives to… Show more Advanced organizational mission to elevate the healthcare experience by overseeing six-person team in meeting sales and distribution targets for Individual & Family Plan (IFP) line of business across six-state Western Territory. Created and executed sales strategies for Broker and Direct-to-Consumer (DTC) channels, identified new business opportunities, owned end-to-end sales process, and drove complex enterprise deals to increase profitability. Instituted change management initiatives to optimize membership enrollment process and strategy.§ Ushered IFP business into two new markets by establishing multi-state regional sales and distribution structure that leveraged internal resources and instituted virtual Broker Manager support model.§ Achieved 172% of regional membership growth target, 220% of unique selling agents target, and 117% of broker recruitment target.§ Oversaw sales committees and leaders as recognized subject matter expert (SME), enhancing engagement in provider, broker, and member communities and realizing YoY growth.§ Empowered high-achieving team to over-deliver on IFP growth goals by cultivating collaborative, energizing culture and coaching individuals on personal growth strategies to drive upward mobility. Show less

Denver, Colorado

Fueled profit and territory growth by heading membership enrollment strategy and sales activities within four-state region. Built up and directed four-person team in employing consultative strategies and providing support to brokers and external partners to meet sales targets and build trust. Championed brand during Annual Enrollment Period through producer education and partnership management.Drove new market entry, collaborating with leadership to expand organization to 14 states with… Show more Fueled profit and territory growth by heading membership enrollment strategy and sales activities within four-state region. Built up and directed four-person team in employing consultative strategies and providing support to brokers and external partners to meet sales targets and build trust. Championed brand during Annual Enrollment Period through producer education and partnership management.Drove new market entry, collaborating with leadership to expand organization to 14 states with $1.2B in revenue and 623K members, and enabled IPO with $11B valuation.Adapted sales and broker support strategies to remote platforms during Covid pandemic while maintaining high levels of engagement, which realized double-digit growth in broker channels across markets.Hired, coached, and empowered three new Broker Managers to lead their markets in surpassing annual performance targets during high-volume Open Enrollment Period through hands-on training.Praised by senior management as ‘definition of exceeding expectations’ for standing up and leading new team while continuing Broker Manager functions for Colorado market and embodying a growth mindset. Show less

Greater Denver Area

Initiated broker channel as first Broker Manager recruited for VC-backed start-up healthcare insurer charged with building out ACA model in Colorado markets. Forged channel partnerships and consultative relationships with key broker and General Agency partners. Onboarded and trained agents to drive productivity and achievement of sales goals.Catalyzed broker channel growth, achieving 240% of first-year goal by developing and implementing sales strategies that initially secured 12K… Show more Initiated broker channel as first Broker Manager recruited for VC-backed start-up healthcare insurer charged with building out ACA model in Colorado markets. Forged channel partnerships and consultative relationships with key broker and General Agency partners. Onboarded and trained agents to drive productivity and achievement of sales goals.Catalyzed broker channel growth, achieving 240% of first-year goal by developing and implementing sales strategies that initially secured 12K members.Raised membership rates year-over-year, attaining 55K members and 50% market share within three years.Launched new markets and enabled start-up to expand Medicare Advantage and Small Group lines of business into eight states. Show less

Greater Denver Area

Bolstered sales and relationships within non-profit health insurance co-op by educating insurance brokers and Employer group stakeholders on product suite and fulfilling all client/broker expectations.Surpassed sales goals to rank 2nd in sales productivity in 2014 and 1st in 2015.Expanded membership base to over 80K (570% growth) within one year through consultative selling and developing client relationships.Drove 12.5x increase in writing agency relationships within territory.

Denver, Colorado

Oversaw client relationships within Pharmacy Benefits Manager (PMB) book of business, providing stellar service in meeting client needs, key projects, and issue resolution. Coordinated claims adjudication, eligibility and file transfers, escalations, service level agreement (SLA) reporting, enrollment/transaction reporting, current plan overviews, and product up-sell opportunities. Won new business through consultative strategies and collaborating with cross-functional partners to drive… Show more Oversaw client relationships within Pharmacy Benefits Manager (PMB) book of business, providing stellar service in meeting client needs, key projects, and issue resolution. Coordinated claims adjudication, eligibility and file transfers, escalations, service level agreement (SLA) reporting, enrollment/transaction reporting, current plan overviews, and product up-sell opportunities. Won new business through consultative strategies and collaborating with cross-functional partners to drive results.Received several promotions from Call Center Representative to Senior Representative, Prior Authorizations CPhT, Client Services Manager, and Senior Account Coordinator. Show less