Amanda Ingram, Pmp Email & Phone Number

Boston, Ma, Us

Bellevue, Wa, Us

• Manage and deliver multiple customer engagements implementing the Apptio SaaS solution utilizing PMO best practices• Develop effective and productive customer relationships that enable Apptio to become a trusted advisor for our customer’s IT executives• Gather functional and business requirements from client and translate into a functional design that aligns to customer needs and defined project scope• Manage project team activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring technical success• Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite

Palo Alto, Ca, Us

Achieve Our Best Award (August 2023)FY24 Q2 Award - Innovation & Transformation (July 2023)Elevate Our Best Award (April 2023)• Managed and delivered up to 12 Cloud, NSX Security and Transformation Consulting engagements• Coordinated cross-functional teams throughout the project life cycle, conveying clear expectations of project goals and directing work activitiesto maintain alignment with project schedules• Communicated project/program status, schedule, budget, progress to date, risks etc. -to relevant internal and external program sponsors and stakeholders• Led the management and communication of weekly financial forecast updates to internal executive leadership• Monitored and managed operational and customer satisfaction metrics with Account & Sales Teams; identified future business opportunities• Collaborated effectively with individuals, business units, and external parties, contributing to contract negotiations with external consultants ortechnology vendors• Mentored and provided guidance to project managers, fostering their professional development and enhancing their project management skills

Burlington, Massachusetts, Us

• Managed up to 4 advanced development projects including development of KDP's Google Cloud platform, on-brewer cloud recognition SW, lid asset management and successful delivery of KDP's first Smart Brewer using Brew ID technology• Collaborated with leadership on tactical tracking of SW Appliance Financial budgets; setup monthly cadence for CAPEX/OPEX reviews• Fostered relationships with vendors to communicate on risks, issues and milestones and future contracts; efficiently negotiated contract(s)• Facilitated multiple PI planning events for both At Home/Away From Home Brewer Programs and On-Brewer SW Teams• Lead SW PMO weekly Integration Train check-ins for Smart Brewer Programs; establish monthly retrospective cadence• PIT(Process, Improvement and Training) team member that works to define and deliver tools and processes for Coffee Business Unit• Selected as Community Pillar Lead for Early Career Professionals & Allies Employee Resource Group

Burlington, Massachusetts, Us

In the ECP & A ERG, we work to build an inclusive and rewarding culture for goal-oriented individuals and emerging leaders by promoting collaboration across the business; providing opportunities for individuals to develop leadership skills or broaden their network; and to foster the growth, development and advancement of its members by creating a sense of community. As the Community Pillar Lead, I worked with our members to identify areas where we can positively contribute and increase impact in the communities we serve through philanthropic efforts.

Round Rock, Texas, Us

• Certified Scrum Master (CSM)• Led the execution of up to 11 Cyber Recovery Implementations, 2 Multi-Cloud Implementations, and 3 Data Center Migrations• Initiated and developed projects, overseeing costs, schedules, resource allocation, and performance to ensure timely completion• Generated and delivered comprehensive status reports and communications to pertinent project stakeholders• Managed budgets for all projects, diligently tracking expenses and timelines, and communicated milestones and invoices to key stakeholders• Cultivated open and professional relationships with team members, contributing to the establishment and maintenance of high team morale

Round Rock, Texas, Us

• Collaborated with senior project managers and program managers on a spectrum of up to 15 small to large complex projects• Established project goals and milestones to guarantee the fulfillment of customer commitments• Produced and updated precise activity and progress reports for effective project management• Aided in monitoring project budget, resource allocation, and hardware procurement for optimal program execution• Collaborated with senior project manager in addressing escalation issues and implementing risk mitigation strategies• Ensured compliance with Dell EMC revenue recognition rules and policies, collaborating with Program Delivery Management to validate weekly revenue forecasts and timecard reporting

Boston, Massachusetts, Us

• Successfully managed 25 client accounts within Connecticut and the Greater New York City area• Consulted existing customers on applicable ECI services• Implemented robust systems including internet and voice circuit coordination, networking and voice systems, workstation and server configurations and disaster recovery solutions to ensure client satisfaction

Boston, Massachusetts, Us

• Planned and adjusted 100+ engineer schedules to ensure coverage at global client sites• Communicated effectively to all levels of management and staff within ECI• Interfaced directly with clients via email and phone to coordinate engineer availability• Coordinated and organized resources for Project Management requests• Conferred with managers, sales and engineering teams to achieve demanding targets