Louise Crowe, Mhr, Sphr, Gphr, Shrm-Scp Email & Phone Number

Greater Salt Lake City Area

Salt Lake City

Orem, Ut

Executive Leadership responsibilities: • Developed HR strategies to support the achievement of overall business objectives. • Served as advisor/confidant/ sounding board to upper Management in many business/employee decisions. Resulting in betterment of employee relations.• Promoted best practices in all facets of Human Capital improvements in areas of: talent acquisition, training, compensation and benefits strategy, employee development and retention.• Trained Upper Management team on communication skills (Crucial Accountability) resulting in a common language used to address problems/misunderstandings, and increase management team synergy. • Established compensation structure where none had existed. This was critical to the President in making decisions on wage apportionments. Directly administered the following HR responsibilities:• Compensation (internal and external equity, position analysis, FLSA compliance, Variable Pay).• Legal Compliance for all functions of HR.• Management of all escalated external employee complaints (such as filings with EEOC, Utah Unemployment, and Utah Labor Commission). Effectively prevented 99% of complaints from turning into legal action. • 401K administration. Specific administration technique resulted in employee participation rate of over 50% with no employer match to incentivize. • Direct advising and coaching for 67+ Managers/Leads on employee relations. • Progressive staffing/recruiting/employer branding resulted in time to fill open positions in less than 50% of industry standard. • Effective employee relations for 325 onsite corporate employees resulted in matching industry standard for voluntary turnover of 12%.• Corporate Training• Design/administration of company self-funded health benefits. For 2013 plan was running 38% improved in claims over premium collected than previous year. Result is projected to be $100K+ in savings to company.

Lindon, Utah

Managed all facets of Human Resources for candle manufacturer with highly seasonal workforce. Resourceful recruitment/hiring technique resulted in production assembly lines being manned to consistently meet production demands, as employee population fluxed from approx. 80 to over 160 through the year. Directly administered payroll and benefits.

Provo Towne Centre Mall

As Business Owner, administered all facets of business operations such as: inventory, monthly budgeting of financial resources for labor hours and cost of goods sold, maintained high franchisee standards set by Corporate Mr. Field's.• Developed multiple custom training guides to ensure operational procedures, customer service techniques and cleanliness standards were followed. This resulted in the store being ranked in the top 5% in corporate inspections; with zero customer complaints for three years running. • Effective recruiting, sales incentive plan, employee training sustained employee turnover at 1/3 of industry standard for three years of operations. (Fast Food Industry average turnover at the time was 300%)

Greater Salt Lake City Area

Developed new material for Murdock Group to sell and use with clients to evaluate their skills, personality, and work style preferences. Trained clients one-on-one and in small groups on topics such as career choices and interviewing skills.

Orem, Ut

• Skilled negotiator, fair and accurate assessment of property damage and complex injury claims for liability exposure, resulted in 5 years of handling 1000’s of claims with none progressing to litigation.• Enhanced the comprehension of insurance settlements for policyholders by explaining complicated policy language in clear and jargon free terms. This ensured settlements were understood and accepted by the insured, leading to enhanced customer service satisfaction.• Served extensive time working at remote locations such as Hurricane Andrew in Miami, Florida; Northridge Earthquake Los Angeles, California

Master'S Degree, Human Resources Management, 3.67

Comprehensive program taught in class room by USU Professors, included: Training and Organizational Development, Teams and Interpersonal.

Bachelor Of Business Administration, Business, Management, Marketing, 3.46

Associate'S Degree In Business Administration, General Studies

Activities and Societies: Phi Theta Kappa SWTJ is located in Uvalde, Texas. It was rich in Texan and Hispanic cultures; also the only.