Louise Crowe, Mhr, Sphr, Gphr, Shrm-Scp Email & Phone Number

Greater Salt Lake City Area

Salt Lake City

Orem, UT

• Executive Leadership responsibilities:
• Developed HR strategies to support the achievement of overall business objectives.
• Served as advisor/confidant/ sounding board to upper Management in many business/employee decisions. Resulting in betterment of employee relations.
• Promoted best practices in all facets of Human Capital improvements in areas of: talent acquisition, training, compensation and benefits strategy, employee development and retention.
• Trained Upper Management team on communication skills (Crucial Accountability) resulting in a common language used to address problems/misunderstandings, and increase management team synergy.
• Established compensation structure where none had existed. This was critical to the President in making decisions on wage apportionments. Directly administered the following HR responsibilities:

Lindon, Utah

Managed all facets of Human Resources for candle manufacturer with highly seasonal workforce. Resourceful recruitment/hiring technique resulted in production assembly lines being manned to consistently meet production demands, as employee population fluxed from approx. 80 to over 160 through the year. Directly administered payroll and benefits.

Provo Towne Centre Mall

• As Business Owner, administered all facets of business operations such as: inventory, monthly budgeting of financial resources for labor hours and cost of goods sold, maintained high franchisee standards set by.
• Developed multiple custom training guides to ensure operational procedures, customer service techniques and cleanliness standards were followed. This resulted in the store being ranked in the top 5% in corporate.
• Effective recruiting, sales incentive plan, employee training sustained employee turnover at 1/3 of industry standard for three years of operations. (Fast Food Industry average turnover at the time was 300%)

Greater Salt Lake City Area

Developed new material for Murdock Group to sell and use with clients to evaluate their skills, personality, and work style preferences. Trained clients one-on-one and in small groups on topics such as career choices and interviewing skills.

Orem, UT

• Skilled negotiator, fair and accurate assessment of property damage and complex injury claims for liability exposure, resulted in 5 years of handling 1000’s of claims with none progressing to litigation.
• Enhanced the comprehension of insurance settlements for policyholders by explaining complicated policy language in clear and jargon free terms. This ensured settlements were understood and accepted by the insured.
• Served extensive time working at remote locations such as Hurricane Andrew in Miami, Florida; Northridge Earthquake Los Angeles, California

Master'S Degree, Human Resources Management, 3.67

Comprehensive program taught in class room by USU Professors, included: Training and Organizational Development, Teams and Interpersonal.

Bachelor Of Business Administration, Business, Management, Marketing, 3.46

Associate'S Degree In Business Administration, General Studies

Activities and Societies: Phi Theta Kappa SWTJ is located in Uvalde, Texas. It was rich in Texan and Hispanic cultures; also the only.