Ted Crow Email & Phone Number

Lima, Ohio, United States

Lima, Ohio Area

Part of a team dedicated to providing advanced Level II support and troubleshooting assistance for specific strategic accounts. This highly-focused customer-facing team assists the customer team as needed with technical issues and directly manages the escalation of the issues to the proper support resources to minimize resolution times.In addition to technical duties, I am a member of the Training Council, assisting with the design and deployment of administrative, technical, and soft-skills training as part of company-wide training initiatives.

Lima, Ohio Area

Part of a team responsible for providing advanced Level II support and troubleshooting assistance for both internal Professional Services implementation teams (Systems Engineers/Solution Design Architects) and partnered company engineering and implementation teams.The team assists as needed with technical issues during product implementation/migrations, helping to identify root causes and/or handling the escalation of the issues to the proper support resources.In addition to my technical duties, I am a member of the Training Council, assisting with the design and deployment of administrative, technical, and soft-skills training as part of company-wide training initiatives. I am also a member of the Customer Success Group, helping to improve implementation and migration procedures.

Lima, Ohio Area

Responsible for providing technical leadership, validating solution design, ensuring customer and Verint team readiness. Driving issue resolution throughout the life cycle of Verint Workforce Optimization (WFO) implementation/migration project.

Lima, Ohio Area

Responsible for the implementation/migration of Verint Workforce Optimization (WFO) products in customer call centers. Working with Verint customers to deliver a successful implementation in a variety of technical environments. Services provided remotely or on-site at customer offices.

Lima, Ohio Area

Professional computer consultant. Provided network consulting and maintenance services to a wide range of customers in multiple vertical markets.

Lima, Ohio Area

Full-time IT Manager reporting directly to Executive Management. Responsible for analysis, strategy, planning, budgeting, organization, execution, and maintenance of all company technology operations.(This company is a subsidiary of Tuttle Services, Inc.)

Lima, Ohio Area

Full-time IT Manager reporting directly to Executive Management. Responsible for analysis, strategy, planning, budgeting, organization, execution, and maintenance of all company technology operations.• Provided Tier II/III helpdesk support while managing small internal and outsourced IT staff.• Responsible for installation, configuration, maintenance, and troubleshooting of numerous physical and virtualized Windows/UNIX Servers in multiple offices. (Hands-on, primarily Dell, IBM & HP hardware)• Responsible for the design, installation, configuration, maintenance, and troubleshooting of network hardware and software including routers, firewalls, switches, WLAN systems, Blade/Rack servers, iSCSI SAN equipment, VMware ESX/ESXi/vSphere, VoIP, Windows/UNIX Servers, Citrix XenApp and multiple backup systems including tape libraries.• Designed, developed, and implemented Active Directory with Group Policy, hands-on, across multiple company locations. Implemented extensive VBScript and PowerShell automation throughout.• Coordinated development of and directly maintained code for multiple in-house applications as well as internal and external company websites using SQL, PHP, JavaScript, C#, and VB.NET.• Developed a disaster recovery/business continuity plan which was successfully executed following the complete destruction of the organization’s headquarters in a natural gas explosion.• Implemented a system of continuous improvement to provide system enhancements that improved overall reliability and performance.• Optimized system availability and equipped the company with scalable systems to support business growth.• Assisted Risk/Compliance Manager with technology-related issues.• Managed contracts with numerous technology vendors, suppliers, and service providers.• Trained employees across multiple departments on network operations including login procedures, network management software, permissions, printing issues, security, and use of software.

Lima, Ohio Area

Full-time IT Manager reporting directly to Executive Management. Responsible for analysis, strategy, planning, budgeting, organization, execution, and maintenance of all company technology operations.(This company is a subsidiary of Tuttle Services, Inc.)

Northwest Ohio

Professional computer consultant. Provided network consulting and maintenance services to a wide range of customers in multiple vertical markets.• Installed, maintained and administered numerous Windows and UNIX Servers in multiple locations.• Designed and developed custom software for clients using C, C++, Visual Basic and SQL.• Developed interactive automated electronic forms using HTML, Active Server Pages (ASP) and Adobe PDF• Developed a large Client/Server application intended for release into the Legal market, using C++, SQL and Microsoft Active Server Pages (ASP).

Lima, Ohio Area

Planned and founded a new Internet Service Provider. Provided Internet and Hosted Services for thousands of private and business customers over a five-county area in west central Ohio.• Designed and implemented a complete high speed Internet Service Provider network.• Managed and maintained multiple servers, including Windows and UNIX systems.• Developed custom server software using SQL, C, C++ and Perl to enhance both the performance and efficiency of the network and automate business operations.• Provided Tier II/III technical assistance to customers.• Developed and delivered training for company staff and customers.• Directly managed staff of network engineers and support technicians.

Northwest Ohio

Professional computer consultant. Provided network consulting and maintenance services to a wide range of customers. Client list included multiple Fortune 500 companies.• Designed and/or managed large computer networks operating under NetWare, Windows NT, UNIX and other server environments.• Designed and developed custom software for clients using C, C++, QuickBasic, Clipper, SQL, Pascal and Delphi.• Maintained multiple service contracts for onsite service and help desk functions. • Managed teams as large as 15 members, most commonly consisting of other consultants.• Managed multi-million dollar software and hardware roll-outs across multiple locations.• Developed and delivered training programs for customer staff.

Columbus, Georgia Area

Enlisted as a Computer Programmer. Provided technical support and service to multiple units at Fort Benning, Georgia and in the 1990-1991 Persian Gulf War.• Implemented new operating procedures which greatly increased the efficiency of the help desk functions.• Developed and maintained PC software written in C, C++, dBase III/IV, Clipper, QuickBasic, SQL and Pascal.• Developed and maintained mainframe applications on Honeywell DPS6 and IBM Series 360/370 using COBOL and TCL.• Developed and delivered Hardware/Software training programs for end users and PC technical support staff.• Received multiple awards for developing advanced supply order analysis systems which were used to promote more efficient supply movement during the Persian Gulf War.Units:Directorate of Information Management (DOIM), USAISC - Fort Benning, GAHHC, 197th Support Battalion, 197th Infantry Brigade - Fort Benning, GAHHC, 197th Support Battalion, 24th Infantry Division (M) - Fort Benning, GA