Courtney Smith Email & Phone Number

Asheville, Nc, Us

Asheville, North Carolina, United States

Responsible for leading all aspects of the Human Resource functions within the company including recruiting/retention, benefits, hiring/onboarding, performance management, compliance, training and development, employee engagement, and all other HR strategy and operations. Providing guidance and leadership to all levels of management to help support organized development and a focused people strategy.-Responsible for the operations of the HR department, setting and supporting best people practices within the organization. Serving as the strategic lead on all people strategy initiatives, such as: organization design, vision, goals, compensation strategy, development and training. - Working with the executive and management teams to ensure the talent strategy and management is aligned with the goals and success of the organization. Providing key people metrics on a quarterly basis.- Adjusting the benefits and compensations strategy to stay competitive and relevant in a rapidly changing professional environment. Generating annual compensation analysis data to ensure competitive and sustainable compensation practices and appropriate salary bands. Creatively designing benefits that are attractive and affordable, effectively lowering costs for the organization. - Overseeing the performance management and review processes, ensuring that accountability and expectations are adequately set throughout the company.- Ensuring policies, compliance, and practices are in line with best practices, company strategy, and are sustainable and scalable.- Serving as a cultural ambassador of the core values and mission, internally and externally and helping to identify talent that will fit into the core values and mission.- Providing full scope HR expertise, partnership, and coaching across all levels of the organization.- Serving as the main point of contact for any employee relations concerns.

Responsible for directing and enhancing the company’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices that optimize employee performance and satisfaction. Provides strategic support and collaboration ensuring alignment and implementation of organizational practices, polices, and programs cultivating successful people and company performance.-Responsible for driving a highly effective personnel strategy, leading talent acquisition, and ensuring an engaging, high-performing culture. Building scalable processes and systems to attract, assess, recruit, train, and retain top-level talent. Maintaining an average turnover rate less than 5%.-Champion the company culture and lead culture buildout. Promote company values to ensure that all decisions, programs, and process are aligned with company values and foster a focus on innovation, feedback, and accountability.-Develop, drive, and manage a wide range of people and culture functions including: onboarding, learning and development, performance management, employee engagement, people management and coaching, employee appreciation, performance review cycles, retention and change management.-Work with the executive team to set and execute the long-term vision for key talent and culture initiatives to help maintain a motivated and impactful team. -Design and lead strategic and creative recommendations on effective and sustainable organizational changes that helps deliver growth acceleration strategy and agility and address employee engagement investments where needed to elevate and sustain.-Implement and support programs and policies that align practices with the company culture and principles, while also ensuring compliance with all relevant employment legislation.-Develop and direct HR strategies and initiatives aligned with the overall business strategy. Ensuring successful employee and organizational change and performance.

Fletcher, Nc

Fletcher, Nc

Responsible for maintaining and enhancing the company’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices that optimize employee performance and satisfaction. Support business needs and ensure the proper implementation of company strategy and objectives through job design, recruitment, performance management, training and development, and talent management.-Leads the Human Resources initiative to provide an environment that emphasizes quality, productivity and standards, goal attainment and organizational growth. Function as an executive strategic partner focusing on accomplishing organizational goals and objectives through human resource initiatives. -Create and manage all people operations processes including compensation planning; benefits administration; training; raises and promotions; and personnel management.-Responsible for the creation and management of the department plans, budgets, and reports. Create monthly KPI reporting and develop strong HR plans and engagement programs.-Develop, update and manage policies and procedures. Developing organizational strategies by identifying and researching human resource issues.-Administer and manage a cost-effective and competitive benefits and compensation program. Ensuring a benefits program to attract and retain top talent. -Partner with leadership to advise on HR strategy, the people implications in business plans, and everyday people management. Working closely with management to advise, counsel, and provide coaching and resolution to address employees’ performance. -Implement and manage the functional areas of Human Resources including, but not limited to personnel records, payroll, compensation management, benefits administration, offboarding, performance improvement process, benefit and perks assessment, compliance and sensitive HR matters.

Oak Ridge, Tn

Guided the startup and management of a full system of HR operations, programs, and systems to provide support for multiple operations. Oversaw benefits programs, employee relations, performance management, regulatory compliance, policies and procedures, and recruiting. Develop orientation, on-boarding, and incentive programs.-Played a key role in the successful startup of HR operations in various states. Developed and implemented programs and policies in the areas of benefits, orientation, policies, and procedures and compliance.-Managed the daily functional areas of human resources including; personnel records, employee relations, compensation and benefits administration, AAP/EEO, workers compensation, polices and special projects. -Maintained cost savings through meticulous benefit record keeping and invoice and change tracking and review.-Streamline the recruitment process by introducing a formal applicant tracking database, increasing compliance and functionality.-Developed a corporate wide wellness program fostering an environment focused on teamwork and healthy living, resulting in a 4% reduction in overall medical premiums.

Knoxville, Tn

Developed company processes and procedures to ensure continued workflow and compliance. Analyzed and optimized daily HR functions to improve efficiency and productivity.-Supported multiple clients with a broad range of HR functions, including legal and regulatory compliance, benefits and compensation administration, recruiting, and records management.-Developed company specific policies and procedures that aligned with company objectives and practices and ensured regulatory compliance. -Improved processes and procedures to help maximize productivity involving communication, benefits administration, report processing, and record keeping.

M.A., Industrial/Organizational Psychology

B.A., Psychology