Chris Pawlowski Email & Phone Number

Boston, MA, US

• Currently working on the research, design, and development of the Lifetime Financial Help product suite, enabling users of Fidelity and NetBenefits to accurately predict their income and expenses in retirement.
• Assisted retirement planners in maximizing their lifetime household income by providing a personalized claiming strategy through the Social Security Benefits Calculator.
• Created the Health Insurance Before Medicare Planner in response to the fact that 60% of Americans retire before age 65, empowering Americans of any marital status to calculate their most affordable health care.
• Led the enablement of the Retirement Income Calculator on NetBenefits, a tool that encourages users to experiment with their estimated monthly retirement income based on a mix of predictable income investments.
• Contributed to a range of extracurricular initiatives including the Fidelity UX Mentorship program, the UX Design Culture Committee, creating the UX design team's digital portfolio, and assisting the UX department in.

Solon, Ohio, US

• Owned the buyer & growth experiences on RangeMe while driving the overall product vision for our parent company, ECRM.
• Oversaw the design and implementation of RangeMe Deal Days, our first recurring sales event. I worked closely with the development team to create a reusable template with flexible UI components, reducing launch time on.
• Supervised the development of Public Pages, an initiative that shifted RangeMe from an authenticated website to a public e-commerce platform. My team’s MVP enabled over 1,000,000 products to be indexed by search.
• Transitioned our payment processor from Stripe to Balance, enabling RangeMe to offer industry-standard payment options such as Net 30 Terms and ACH bank payment. Within one month of launch, over 85% of eligible users.
• Ran a series of research initiatives focused on buyer engagement on RangeMe. Condensed over three years of customer feedback, competitive research, and Heap analytics into a prioritized and actionable list of.
• Established the RangeMe Design Team and helped to define the team's core mission and objectives through a series of workshops. Organized recurring design critiques and created a research repository to skill up the team.

Boston, MA, US

• Lead Product Designer on the Post-Purchase Design Team, in charge of the pre-delivery experience for both customers and call center agents.
• Led the design strategy, implementation, and design QA of all pre-delivery customer touchpoints (My Orders, Track Package, Delivery Instructions, etc.) The redesigned self-service experiences reduced customer contacts.
• Managed the migration of Wayfair's Help Center from an internal CMS into Contentful, reducing search and load times by over 300%. Conducted a UX audit of the current experience, analyzed click-through data, and ran a.
• Assisted in the migration of all pre-delivery call center wizards from Tungsten to React, enabling developers to create dynamic and reusable layouts that load faster, minimize clutter, and utilize the same UI patterns.
• Worked with design leadership to review product design co-op applicants and move them through the hiring pipeline, partnering candidates with teams where they can provide the most value and grow their desired skillsets.
• Spearheaded the development of the Post-Purchase Design Team's UI component library, and initiated the reconstruction of our library from Sketch into Figma.

Dublin 2, IE

• Product designer and researcher aligned to the Pega platform at Accenture.
• Directed a team of in-house developers and Accenture designers to revitalize a 20-year-old fraud investigation platform for one of the largest multinational banks in the world. Our team also implemented a fresh design.
• Drove the subject-matter expert research and information architecture of an insurance organization’s Customer 360 Portal, servicing over 60,000,000 members across North America.
• Coordinated between business analysts and developers in an Agile development cycle to replace a legacy case management application for the Department of Defense, utilized by approximately 3,000,000 federal employees.
• Collaborated with Pega senior leadership to develop the first Pega Design Accelerator, exclusively licensed by Accenture, utilizing industry-specific reusable components that reduce development time and expand the.
• Conducted interviews, user shadowing, and task analysis sessions to gain deeper insight on the pain points of an existing Healthcare Payor CRM application. Delivered key findings, prioritized recommendations, and user.

Boston, Massachusetts, US

Designed and edited digital advertisements for large music labels including Universal, Sony, and Warner Music Group for use on social media. Assisted senior designer in producing wireframes, sitemaps, and hierarchy diagrams for the company’s website redesign.

Workaround is an impact sourcing platform that provides remote employment opportunities to displaced refugees, and they were struggling to create a brand identity that fully captures their mission. I was hired to enhance their logo and marketing materials to appear as professional as their competitors as they were actively working to secure venture capital.

Phoenix, Arizona, US

Tewksbury, Massachusetts, US

Bachelor’S Degree, Graphic Design

High School Diploma