Chris Reich Email & Phone Number

Tampa/St. Petersburg, Florida Area

Gb

Responsible for overall product line of BOS R&A, a global, enterprise reporting and analytics system• Establish stakeholder relationships, lead team of business analysts, and work with development team to produce a global product line • Mentoring BAs to translate business requirements to technical team• Communicate with business leaders and project managers to rapidly prototype and deliver reporting solutions in an agile framework

Provide project management and business analysis technical consulting in CRM, business software, integrated Web services, and related technical training and support across industries• Gather client requirements, develop specifications, manage project schedules, and perform software customization services for CRM integration, system upgrades, and implementations• Deliver data analysis and integration services for customer-related data stores, web sites, and business systems• Manage custom software development and IT projects; experience with SDLC using Agile, waterfall, and hybrid methodologies as product owner• Provide technical support and training for end-users on business and office software applications• Recent clients include VA SmartHome Tampa, CRMPlus Consulting, Repfabric

Cambridge, Cambridgeshire, Gb

Five month contract with Ubisense and the James A. Haley VA Hospital in Tampa on the VA SmartHome project, a nationally recognized research and development program. In this contract, I accomplished the following:* Communicating with VA staff, clinicians, therapists, caregivers, and patients to define functional requirements and use cases within the first week* Built trustful relationships with internal and external customers to gain approval of major changes to the VA SmartHome software and services within the first month* Worked with project managers, developers, and the non-technical VA staff (client) to define workflows, procedural rules, and design mockups to completely revise and enhance the user experience of the VA SmartHome within 5 weeks* Developed a totally revised “mobile app” interface to the VA SmartHome and released to all users within 12 weeks* Analyzed extensive data to uncover health trends and established weekly data reports to non-technical clinical staff for all VA SmartHome patients within 3 weeks* Created behavioral “prompts” to participants derived from the data analysis with clinical input that encouraged patient compliance with prescribed medications and exercise within 15 weeks* Automated data gathering and analysis that will continue to provide clinical research data to VA staff, even after my contract ends, in under 20 weeks* All aspects of the development, data analysis, and customer interactions were fully documented so the project could remain operational by VA staff after my contract endedIt is important to note this contract position was a government funded grant. I exceeded the goals stated in the contract and delivered results that will continue even though the contract has ended. It was an intense, exciting, and very rewarding project overall.

Newcastle Upon Tyne, Gb

Led requirements analysis, roadmap planning, communication, production, and delivery of the multi-million-dollar Sage CRM and SalesLogix CRM product-lines• Analyzed requirements and market trends to delivered customer-focused, high-quality products, resulting in 15% improvement in customer satisfaction, increased market cap, and industry recognition as market leader• Redefined “product management” marketing role to “product ownership” role as company culture evolved from 75-employee startup to global corporate division• Launched six major product releases in six years• Transitioned product strategy and design from Windows platform to SaaS/Cloud-based service• Championed a new product lifecycle (development moved from waterfall approach to hybrid agile model) which produced higher quality releases in shorter timeframes• Established technology partner programs, developed OEM relationships, and negotiated contracts with global vendors

Newcastle Upon Tyne, Gb

Responsible for customer and prospect needs analysis, product specifications, technical sales communication, and technical expert on SalesLogix CRM product-line• Defined features and roadmap for product releases through analysis of customer issues, prospect demands, and market trends• Changed product design and re-negotiated OEM partnership agreements to reduce fixed production costs in first two years by over $1 million• Worked within a matrix reporting structure to manage project teams with stakeholders across the organization• Delivered oral and written communication and presentations to executives, partners, customers, and internal audiences, from small groups to conferences of hundreds

Newcastle Upon Tyne, Gb

Managed team of technical staff to implement customized CRM software• Managed projects for high-value “Key Accounts” clients in financial, healthcare, and hi-tech industries• Responsible for technical pre-sales demonstration, needs analysis, project management, custom development, on-site implementation, and scheduling of multiple projects• Participated in detailed product requirements and testing, working closely with Product Management, Development, Quality Assurance, Tech Support, IT, and business partners• Implemented internal IT system that integrated leads, opportunities, invoicing, and compensation for internal sales as well as worldwide network of external sales partners

Established internal IT Help Desk. Promoted within eighteen months to represent IT department on key software projects, working with external consultants.IT project manager for two-year, executive-level activity-based costing project for multi-million dollar aluminum rolling mill operationsDeveloped and supervised four-member IT Help Desk group, providing training, technical service, and support to 400+ internal usersDesigned and implemented internal IT Help Desk database application to record and track serviceAdministered 600+ PC Novell NetWare and Microsoft Windows network across multiple states

Designed and implemented automated packaging equipment. IT Network Administrator for company-wide network.• Engineered control programs, operator interfaces, logic controllers, and hardware design for robotic packaging equipment• Integrated accounting and inventory systems into custom product tracking database• Internal IT resource responsible for 40-50 user network including business systems, databases, engineering workstations, and physical production equipment