Christopher Stevenson Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois

• Processes all elements of payroll for 450 person cross-country workforce through ADP Workforce Now. Responsible for initial setup, team member questions, ensuring paychecks are received, and all payroll-related tax filings and issues.• Administers benefits for the same workforce, through two different health insurance providers and several other benefits partners. Ensures that benefit issues are quickly resolved and answers team member inquiries. Runs annual open enrollment sessions… Show more • Processes all elements of payroll for 450 person cross-country workforce through ADP Workforce Now. Responsible for initial setup, team member questions, ensuring paychecks are received, and all payroll-related tax filings and issues.• Administers benefits for the same workforce, through two different health insurance providers and several other benefits partners. Ensures that benefit issues are quickly resolved and answers team member inquiries. Runs annual open enrollment sessions, including building SharePoint information sites, sending out reminders, updating information, and assisting team members in finding the right plans for them.• Created and runs company-wide wellness program, including in-office yoga and massages, financial seminars, flu shot clinics, and information posters for physical, mental, and financial wellness. Show less

Glenview, Il

• Ensures the secure transmission of multi-million dollar payroll and tax transactions for 80k small business clients while conducting error analysis and resolving incorrectly processed payrolls, bank file transmission errors, and tax processing issues.• Reports directly to General Manager, giving regular updates and analysis to the senior staff.• Conducts error analysis, identifies and resolves incorrectly processed payrolls, bank file transmission errors, and tax processing issues by… Show more • Ensures the secure transmission of multi-million dollar payroll and tax transactions for 80k small business clients while conducting error analysis and resolving incorrectly processed payrolls, bank file transmission errors, and tax processing issues.• Reports directly to General Manager, giving regular updates and analysis to the senior staff.• Conducts error analysis, identifies and resolves incorrectly processed payrolls, bank file transmission errors, and tax processing issues by examining XML data files.• Tracks all payroll tax file errors and partners with Application Support, Database, Product, Compliance and Tax teams to correct all errors before tax payments are due, including next-day for liabilities over $100k.• Obtained leadership and interview skills through the company’s Leadership Essentials program.• Manages a three person team in all aspects of the payroll processing, as well as training, coaching, and counseling for improvement and knowledge acquisition.• Streamlined and documented payroll adjustments, new tax system file transmissions, and daily tasks that reduced special payroll processing wait times from four weeks to two weeks.• Provides payroll and systems knowledge support to 100+ developers and customer service representatives. Show less

Glenview, Il

Glenview, Il

• Processed special payroll transactions and new hire reporting and identifies payroll processing trends.• Printed tax checks, and corrected customer and system errors in previously processed payrolls.• Wrote, illustrated, and updated business practice and training documentation using OneNote andConfluence. Developed training curriculum for Payroll Operations team.• Successfully converted 50k small business clients into a new tax system while minimizing tax filing issues and… Show more • Processed special payroll transactions and new hire reporting and identifies payroll processing trends.• Printed tax checks, and corrected customer and system errors in previously processed payrolls.• Wrote, illustrated, and updated business practice and training documentation using OneNote andConfluence. Developed training curriculum for Payroll Operations team.• Successfully converted 50k small business clients into a new tax system while minimizing tax filing issues and errors by partnering with application support, database, product, compliance and tax teams.• Reduced average processing wait time for manual payrolls from one hour to half an hour by streamlining activities and standardizing processes for three staff.• Developed a new tax system conversion error reporting process and a new payroll corrections tracking system, reducing errors and ensuring on-time tax submissions.• Received SureChoice Awards for Rookie of the Year (2012) and Best Internal Customer Service (2013), as voted on by other SurePayroll team members.• Introduced recycling programs as part of the five-member Recycling Committee. Show less

Glenview, Il

Performed customer service for up to fifty clients per day by answering questions, adding employees, and setting up deductions and taxes, which contributed to an increase from 30k to 50k clients in less than two years.

Chicago, Il

• Sourced, recruited, and placed 2.5k total staff for US Airways and Mariano's Fresh Market while managing between two and 25 recruiters as part of a recruiting firm.• Developed sourcing strategies to fill highly specialized positions for Fortune 500 companies, screened applicants to find the best candidates to send to interviews, and budgeted up to $5k per week for national and regional recruitment advertising campaigns.• Monitored media buys, edited ad copy, screened resumes and… Show more • Sourced, recruited, and placed 2.5k total staff for US Airways and Mariano's Fresh Market while managing between two and 25 recruiters as part of a recruiting firm.• Developed sourcing strategies to fill highly specialized positions for Fortune 500 companies, screened applicants to find the best candidates to send to interviews, and budgeted up to $5k per week for national and regional recruitment advertising campaigns.• Monitored media buys, edited ad copy, screened resumes and applications, and reviewed background checks.• Mined applicant databases on CareerBuilder and Monster for candidates, tracked client training classes, monitored application volume, and adjusted strategies as needed.• Sourced 10k candidates for 1k Mariano's Fresh Market positions in less than three months for two stores entering the Chicago market.• Developed successful strategies to fill unique positions for US Airways, such as Hebrew-speaking flight attendants in Philadelphia and Mandarin-speaking customer service representatives in North Carolina.• Produced daily reports on application tracking, candidate demographics, background check statuses, and schedules.• Filled training classes for two US Airways customer service call centers with over 100 successful candidates.• Delivered status updates for all ongoing department staffing projects during weekly meetings with six staff. Show less

Supported up to ten accounts by performing initial and follow up phone interviews.

Schaumburg, Il

• Managed nineteen staff, a $1MM inventory, and employee training for a toy retailer while exceeding annual sales goals by 10%.• Developed a national customer service training curriculum, and starred in internal training videos, as part of a national team of managers and assistant managers.

West Lafayette, In

• Managed thirty staff, a $4MM inventory, and merchandising for a 20k sq. ft. store while optimizingcorporate merchandising plans and overseeing corporate programs, standards, goals, and results tracking.• Monitored metrics such as average dollar per transaction and controllable expenses and provided coaching as necessary.• Produced weekly sales reports, which included average dollar per transaction, best sellers, and overall sales.• Organized events, signing, and book launches… Show more • Managed thirty staff, a $4MM inventory, and merchandising for a 20k sq. ft. store while optimizingcorporate merchandising plans and overseeing corporate programs, standards, goals, and results tracking.• Monitored metrics such as average dollar per transaction and controllable expenses and provided coaching as necessary.• Produced weekly sales reports, which included average dollar per transaction, best sellers, and overall sales.• Organized events, signing, and book launches with over 500 attendees. Show less

West Lafaytette, In

• Managed the movie department during a period of 20% year-over-year growth.• Attended Leadership Development Training to build managerial skills.

West Lafayette, In

South Elgin, Il

• Responsible for supervising and assisting cashiers, stocking and maintaining thirty registers, and assisting with customer issues and inquiries.• Worked through all levels of sales floor positions, from cashier to electronics expert to cashier supervisor.