Responsibilities include testing bimonthly content releases for personal lines insurance rating platforms using standard QA methodologies including black box and UAT testing, as well as internal automation tools. Create extensive test case plans to test and document all aspects of personal lines insurance. Extensive use of MS Excel to duplicate and analyze insurance carrier rating algorithms to match test cases to ensure accuracy. Verify underwriting guidelines are being accounted for properly for each carrier market represented in our application. Maintain internal documentation for each project as they complete testing and enter production.

Responsibilities include general phone, email, and chat support for specialized insurance industry software. Troubleshooting small to medium size business environments to diagnose local network and systems issues in relation to our applications. Managing escalated issues as a senior support representative, training new and existing support personnel. Draft articles and training documentation for internal and customer facing knowledge base.

Responsible for providing advanced technical support for specialized practice management and imaging software for Orthodontic and related specialty dental practices. Duties include installation and configuration of all Dolphin products and troubleshooting and repairing any type of customer issue via telephone, email, and remote administration tools. Duties also include running SQL queries to diagnose data issues in live environments using SQL Query Analyzer and Management Studio, helping clients review financial data, and customizing SQL based reports for client needs. Familiarity with X-ray and Cone beam technologies related to specialty dental practices, including manipulating 3D volumetric data.

Responsible for building and maintaining production servers and workstations in the corporateoffices as well as remote sales locations and responding to help desk calls to troubleshoothardware and software issues. Maintained hardware in the Network Operations Center includingservers, switches, hubs, and UPS systems. Duties also included creating new user accounts in aWindows NT/2000 domain, creating domain and Exchange accounts for new users, as well asvarious other administrative tasks.

Game Tester for Microsoft , Sony, Nintendo, and PC gaming platforms. Following detailed test cases and bug writing/reporting.