Mark O'Neill Email & Phone Number

Wanborough, GB

United Kingdom

Project Manager & Lead Consultant for Global Service Management Improvement dss+ Ltd Reviewed and improved the current Joiners, Movers, Leavers (JML) process and configured ManageEngine to support the newly documented processes. Put in place the basic CIs and attributes to ensure that dss+ can continue to build out a full CMDB. Worked with ManageEngine to.

UK Based

• General Responsibilities:
• Provision of Service Management and ad-hoc consultancy to a wide range of customers across all markets and global sectors
• Delivery of Service Management ITIL ® training
• Project Management for Service Management and infrastructure based implementations

UK

Founder and Director

Royal Wootton Bassett, Wiltshire

• Leading Resolutions is an independent consultancy designed for CIOs to accelerate key initiatives with certainty of outcome. Through highly experienced and respected consultants, Leading Resolutions work across.
• IT onboarding project governance and quality assurance analysis
• Organisational and IT transformation
• Implementation of IT service continuity management, patch and IT vulnerability management process value streams
• IT Service Management process assessment, re-engineering, and design
• Management of IT delivery teams including on-shore and off-shore service provision

Chorley, Lancashire

I was responsible for the architectural design of a number of service management functions and processes to support Utiligroup’s Managed Service Delivery for their uSmart product suite. The uSmart product suite will enable UK energy Suppliers (As part of the UK Government’s commitment to the Smart Metering Implementation Programme) to install smart meter.

Greenergy - Holborn London UK

Working for Attenda I was the IT Project Manager for the New IT Platform Implementation and Data Centre Migration Project at Greenergy - the UK’s primary biofuel supplier delivering sustainable biofuel and road fuel to the UK market.

UCAS - Cheltenham

I was recruited to support Attenda with their augmentation and improvement initiative for UCAS. My initial role was primarily focused on ensuring a successful Confirmation & Clearing period and University Placement and Results Day. My responsibilities included delivering key IT processes in time for the most critical period in the UCAS year. After a.

UK

By forming my own company - Crunch Consultancy Ltd, I am now an independent consultant offering IT Service Management best practice and Sustainable IT consultancy and education to a wide range of clients.I was employed at global oil, petroleum and gas provider BP as the Lead Project Manager responsible for the Configuration Management Database (CMDB).

Reporting to the Director of Professional Best Practice, I played a substantial role in the development of QA’s Service Management Portfolio that saw revenue grow from £3 million in 2006 to £20 million in 2011, ensuring that QA has become the world’s largest Service Management training providerI was instrumental in developing QA’s Service Management best.

Responsibilities for this role included:Developing and delivering QA PBP's pre sales capability, processes and supporting proceduresDeveloping and delivering QA PBP's consultancy and value added portfolioDetermining PBP’s goals and strategies Meeting delivery and growth targetsDeveloping, implementing and managing annual business plans Identifying key.

Formally QA-IQ, QA Ltd was formed after merging with Xpertise Training. As a Senior Principal Consultant i was responsible for the following:Provision of Service Management and ad-hoc consultancy to a wide range of customers across all market and global sectorsProvision of sales support for potential customer assignments including training development.

Provision of Service Management and ad-hoc consultancy to a wide range of customers across all market and global sectorsProvision of sales support for potential customer assignments Provision of ITIL based Service Management training including Foundation, Practitioner & Manager’s courses Development and improvement of Fox IT’s training courses, service and.

Provided service management consultancy for CSC’s bid to provide support of an integrated Infrastructure for the MoD Accountable for the day-to-day delivery of IT services to Royal Mail Marketing and Sales business units and partners, through the effective management of internal and external suppliers against challenging performance and finance targets.

Managed a team of 24 analysts responsible for providing access and security on to the Royal Mail Network and InfrastructureResponsible for the administration of Internet, Mainframe and Remote Access accounts for Royal Mail, supporting 44,000 customers Responsible for the centralisation and streamlining of the Royal Mail account management function from.

Managed a team of 18 PC/LAN field support engineers and 4 mid range system operators, spread geographically across the South West and Thames Valley regionResponsible for team development, appraisal management and leadershipResponsible for Incident, Problem, Change and Customer Management at over 300 sites dispersed across Central and Western England.

Business Studies

Business Studies and Government and Politics

Education record