Cruse Ash Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Nashville, Tennessee, United States

Responsible for the go-to-market strategy and overall business within the Retail & Consumer Goods vertical at AdVic. This includes but is not limited to, owning and executing the strategic roadmap for both products and growth within the organization. Partner Alliances and strategic relationships between AdVic, Salesforce, MuleSoft, and other 3rd party vendors. To provide insight into industry trends and ensure the technology solutions delivered to our clients are aligned. And be heavily involved in supporting the RCG clients for both new logo acquisition and existing customers.

Nashville, Tennessee, United States

Nashville, Tennessee, United States

In my role, I'm responsible for acquiring new business, supporting existing customers as they adopt & expand their Salesforce & MuleSoft needs, and collaborating with my colleagues to work in the best interest of the client.

Nashville, Tennessee, United States

North America

Responsible for managing the overall backlog and supporting the portfolio of projects directly related to Salesforce. Manage the North American Fuel (NAF) Scrum Master and have oversight into the NAF portfolio of Salesforce work. Principle activities include working with Product Owners and business stakeholders to own the successful planning and execution of the Salesforce road map. Work closely with the line of business representatives to assist in business requirement gathering and provide translation when needed. Heavily consult the architecture and development teams (onshore and off) on solutions being provided to ensure that all desired business processes are being met. Work with leadership in many areas within the business and IT to plan the overall Salesforce road map, resourcing, tool assessments and strategy around the CRM.

North America

Responsible for managing a portfolio of projects directly related to CRM systems that serve as the principle enabler for managing the customer lifecycle at FLEETCOR. Manage a team of Project Managers that partner with multiple lines of businesses globally. Principle activities include working with business stakeholders to own the successful planning and execution of the Salesforce road map. Works closely with the line of business representatives to assess projects and bring together the long term realization of the Salesforce Program. In addition to the overall project management, Identify emerging trends in Customer Relationship Management and Salesforce IT solutions in order to better align technical solutions with customer needs, to ensure the delivered solution meets customer requirements and that best practices are being followed.

North America

Responsible for the CRM systems that serve as the principle enabler for managing the customer life cycle at FLEETCOR. The responsibilities span development of a long-term vision for the CRM system, creation of plans to achieve that vision, supervision of a team responsible for the configuration and development of that system, and management of day-to-day activities involved in running the CRM. I serve four distinct North American lines of business, each with unique systems, sales and account management processes, and leadership teams. The CRM team increases the productivity of each team by collaborating with each of these groups, including our corporate IT counterparts, on various projects and initiatives.

Greater Nashville Area, Tn

Work closely with the Executive Management team of North American Trucking and the North American Trucking Sales Management team to provide initiatives, lead projects for technology enhancements, and developing methods to increase sales efficiency. Establishing processes and procedures to assure sales can run fluently and data can be effectively tracked. Responsibility for maintaining existing and new processes while also managing ongoing Salesforce training and support. Key competencies include:Results-oriented, self-motivated, creative, adaptable Identifying areas for process improvements and designing an actionable plan to implement new processesStrong verbal communication skills for communicating effectively with all types of personalitiesAbility to build valuable relationships within the organization that are vital to the success of process improvementSuperb organizational skills, ability to prioritize, multi-task, lead, direct, and solve problems effectivelyResponsibilities: Team member of the Salesforce Agile team involved in determining priority of configurations, customizations, build outs within Salesforce, and repair of past data integrity. Drive data integrity, database maintenance, and sales process within the Salesforce.com tool. Own projects around technology conversions and implementations. Provide gap analysis of current tools and research other tool options or upgrades to existing tools. Focusing on ways to streamline processes and improve productivity of the sales team.

Greater Nashville Area, Tn

Responsible for revenue production through either selling new business and/or retaining current accounts by teaching inside sales associates how to become effective at the sales process. Focused on our Small Fleet operations and was involved in hiring and developing the Small Fleet sales team. Consistently strive to find new ways to bring on additional revenue and maintain high customer satisfaction levels.• Responsible for hiring, mentoring and developing Small Fleet Sales team • Created an environment conducive to high employee morale • Worked with both internal departments and external customers including our Credit and Customer Service departments • Clearly defined Small Fleet team goals and create focused plan to achieve company objectives • Responsible for communicating team accomplishments and goals to company leadership team • Worked directly with clients to provide day to day account support, problem resolution, research and analysis • Developed and executed a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components • Made decisions regarding the set up and support of the clients assigned to their care and had the ability to obtain approval for financial fees and or transaction concessions • Prepared and presented solutions in advance to retain relationships • Used customer feedback to monitor the status of service levels, identified problems and potential revenue growth within the client base • Effectively interacted with internal departments to support customer base • Promoted lead generation to sales team • Maintained detailed account information in the contact management software • Managed an internal fax queue• Managed incoming leads from our partners, web and voicemail• Developed and maintain partnerships with our third party vendors

Greater Nashville Area, Tn

Consistently hit individual quotas for each week and month; Adapted to the different type of sales industry while also developing new tactics with team members; Pin point problems within the new application process and develop solutions for them; Work with various departments in solving customer issues and other systematic problems; Taken on multiple responsibilities in leadership and have completed each task asked of me; Currently working with the training team to develop new a training method and schedule; Track personal and team numbers including calls, contracts, revenue and transactions; Work with the team to develop monthly goals and a plan of action to achieve them; Help maintain a positive work environment to keep the members motivated and focused; Provide reports for the team on the current standings and where opportunities lie; Work with the team to continually grow in revenue while also providing exceptional customer service

Greater Nashville Area, Tn

Provided each guest with an excellent and memorable experience; Held the Moment of Truth position for the Nashville market where I provided information to co-workers about going up and beyond for their guest; Served as Community Service Representative to coordinate various community service projects and donations; Kept a sufficient inventory and maintained a clean working environment; Ensured that my location was consistently ranked in the top 10 in sales and overall rankings for the district; Organized and filed tickets and guest information; Protected confidential information in many aspects; Demonstrated knowledge using Excel, Word, and other Microsoft Office Programs; Tracked sales trends and overall monthly growth; Collaborate diligently with other managers in Nashville to solve guest issues; Assisted new employees with computer programs and the selling process; Continued to hit budgets and goals for each store.

Bachelor’S Degree, Merchandising Apparel & Textiles, Minor: Business

Mathematics Teacher Education