• Fostered productive relationships between external stakeholders and internal teams, ensuring seamless collaboration and information flow.• Successfully negotiated project terms among diverse working groups to efficiently achieve mutual project goals.• Spearheaded the planning, organization, and execution of data collection strategies critical for informed program development and implementation.• Actively engaged with target audiences, utilizing effective communication skills to comprehensively understand their concerns and gather valuable feedback.• Analyzed data to derive actionable insights and guide decision-making for program improvements.

• Systematically observed and evaluated call, chat, and text exchanges to/from DOHMH’s behavioral health contact center; NYC Well.• Ran quantitative analyses to produced routine key performance reports outlining programmatic action plan to prioritize areas for improvement.• Collaborate with NYC Well’s internal quality improvement team to coordinate and review standard monitoring practices.• Conduct literature reviews to develop staff trainings.

• Elevated company visibility through social media platforms, resulting in a significant increase in digital foot traffic.• Served as the central liaison between external parties and internal resources, ensuring streamlined communication.• Analyzed performance and engagement data to propose data-driven changes and improvements aligned with the institution's strategic objectives.• Produced comprehensive weekly, monthly, and quarterly reports used to evaluate the team's multifaceted efforts in engaging with primary audiences across various communication channels.

• Key contributor in communicating organization's annual grant report achievements, highlighting successful outcomes.• Meticulously tracked and managed post-distribution project supply inventory for efficient resource availability.• Created visual aids for data interpretation, simplifying complex data for stakeholders.