Sofia Cruz Jo Email & Phone Number

Google

• Lead a team of delivery managers in supporting operational planning and overseeing space and occupancy projects within the client’s real estate portfolio in Sunnyvale.• Manage multiple regional zones, maximizing space efficiencies, and implementing solutions in line with client objectives.• Develop operational procedures to increase market delivery speed and client satisfaction, including dashboard creations, reports, playbooks, and pilot projects.• Act as the primary business liaison for various Google clients, ensuring understanding of requirements and impacts to the portfolio.• Provide space and occupancy solutions to address client requests and follow up to ensure satisfactory completion of MAC and simple projects • Supervise contractors, develop migration plans, and collaborate with cross-functional teams.• Develops migration plans and sequencing of large group-level relocations • Partnership and collaboration with Program Management, Project Management, Facility Management and other CRE team members on all efforts

Google

• Managed a team of delivery managers supporting operational planning and space projects within Google's real estate portfolio.• Manage multiple regional zones and have high level visibility to all projects while maximizing space efficiencies and implementing solutions in-line with client lines of business• Acted as the escalation point for Google Facilities Managers, overseeing ~4 million sq ft of space.• Led the development of operational procedures to enhance market delivery speed and client satisfaction.• Successfully opened 3 new Google campuses, managing projects totaling over 800,000 sq ft.• Provide space and occupancy solutions to address client requests and follow up to ensure satisfactory completion of MAC and simple projects

Google, Sunnyvale

• Supervised project coordinators and facility team members, overseeing planning and delivery of projects.• Managed projects moving over 8,000 headcount, ensuring execution in accordance with established procedures.• Provides operational and procedural support to ensure projects are executed in accordance with established departmental, building, and client means, methods, and procedures• Help develops migration plans, project work flows and sequencing of large group-level relocations• Collaborated with cross-functional teams and developed migration plans for large relocations.

Google, Sunnyvale

• Provides operational support to ensure projects are executed in accordance with established building and client procedures• Provided operational support for over 80 projects within the Sunnyvale Google campus moving over 5,000 headcount• Oversees project execution and ensures vendors compliance with building standards and procedures• Help managed several FDOB projects including Moffett Place Building 4 in July 2018• Manage and coordinates all campus moves for the Google Cloud product area• Manage campus moves, work order requests, and vendor coordination.• Resolved over 200+ work order tickets in internal Google system and ensured 4-6 hour response time to meet key performance indicators • Obtains quotes and generates RFQs required for completion of projects• Works in AutoCAD to update test fits and proposed floor plan layouts• Recognized for outstanding performance in customer service and project execution in Q4 2019

Onsite At Cisco Systems, San Jose

• Main point of contact for clients for all space related inquiries• Manage seven buildings on the San Jose Cisco Campus• Answer clients’ questions/concerns and provides data to back up space recommendations• Help identify furniture solutions and develop operating procedures for all furniture requests• Maintain knowledge of space and future space needs within the buildings and changes within the workplace as needed• Track, monitor and oversee all projects and day to day moves within the buildings• Attends meetings with client representatives and facilitates discussion for space requirements (including headcount, growth, allocations, etc)• Collects, analyzes, presents data related to client requirements and space needs to the client and workplace manager• Educates and enforces space policies while working with the facilities manager

Onsite At Cisco Systems, San Jose

• Provides administrative support to the project management team supporting 10 project managers• Manages project documentation and coordinates distribution• Prepares standard project status reports for project delivery team, client and management - reports include: status update, budget, schedule and risk• Coordinates/leads weekly meeting and communication plans regarding upcoming projects among delivery team, client, vendor and management• Manages and schedules work order requests and employee moves within the San Jose Cisco campus • Manage and act as main point of contact to all vendors on all projects, create purchase orders and support invoice inquiries• Recognized for outstanding performance in customer service and project execution in Q4 2017

San Jose, California

· Provide administrative support for up to 12 brokers, editing and drafting proposals and letters of intent· Maintaining and distributing marketing report updates to clients weekly· Gathering documentation and voucher forms to process commission· Creating templates and produce marketing materials including flyers, proposals, e-blasts, tour books,maps, floor plans, qualification packages· Answer and screen incoming communications for brokers, also acted as point of contact for clients when brokers are unavailable

Campbell, Ca

· Administrative support for the inside sales & marketing teams, CEO and COO· Marketing point of contact for vendors and customers; Create templates for customer presentations· Send weekly internal communication updates to sales and marketing team· Oversee/update all social media platforms under the VP of marketing· Data entry into Salesforce for sales reps activities· Responsible for all office manager and receptionist duties

San Jose, Ca

• Assisting the research department with editorial work and collecting data• Data entry for publications• Cold calling for research studies• Point of contact for vendor/customers calls• Review accuracy of information before publication• Participate in weekly editorial planning and brainstorming meetings