• de kwaliteitscontrole op uitgaande auditrapporten en het opstellen van de managementrapportages; • het auditproces kwaliteitsontwikkeling (bouwen en onderhouden van templates, dossiervorming) en bewaking gebruik van de juiste templates en het audithandboek;• het bewaken van de juiste registratie van auditbevindingen en het verzorgen van de follow-up rapportages;• het onderhouden van onze audittooling (sharepoint of vergelijkbaar);• de ontwikkeling van de afdeling als team;• het proactief oppakken van diverse taken binnen de afdeling, die nodig zijn voor het goed functioneren van de afdeling, maar niet direct behoren tot de taken van de auditprofessionals van de afdeling.

Dossiers voorbereiden aan de hand van binnengekomen signalen(Terug)Belafspraken inplannen voor de CDD Klantcontact SpecialistenVerwerken van de inkomende interne en externe e-mailsHet nauwkeurig verwerken van klantgegevens en de vervolgstappen in de daarvoor bestemde systemenSluiten en archiveren van dossiersUp-to-date houden van de werkinstructies van de OndersteunersCoördineren en bewaken van de voortgang van aangeleverde verbeterideeën vanuit de Ondersteuners

Conduct a range of Audit and Quality Assurance activities, included but not limited to: - Onboarding Quality Assurance- Business Process audits- Strategic Risk Based auditsConduct audit field work based on the Audit Plan in close cooperation with the internal audit manager, consisting of: - Interviews with process owners and key personnel within various corporate departments in order to establish the set-up of procedures and practices- Examination and test-check various documents, records and processes- Organizing and maintaining audit working papers for review- Discussion of audit findings with process owners and stakeholders- Drafting recommendations for resolution of identified issues- Writing audit reports (English) including presenting the audit findings and recommendations to senior management and key contact points- Perform other tasks as may be required such as monitoring of recommendations, following up on outstanding recommendations, assist during preparation an scoping of business process review

- Ensures compliance with established internal control procedures by examining records, 
  reports, operating practices, and documentation - Prepares special audit and control reports by collecting, analyzing, and summarizing 
  operating information/trends- Completes internal audits and reports on findings and results by preparing weekly 
  /monthly/quarterly KPI’s and good practice- Keep CSAs /CSSs up to date on progress of audits, outstanding items, and areas of 
  concern or likely problems/delays- Maintains internal control system by managing audit requests, adhering to deadlines 
  updating audit tracker; recommending new policies and procedures- Reviews standard policies, systems and processes that are in place to maintain and 
  improve the quality- Works close with Sales Support team reviewing Client compliance requirements, 
  tracking and communicating these out to the business- Maintains professional and technical knowledge by attending internal trainings on 
  legislation relating to compliance and vetting requirements

♣ Attending, following up and resolving complaints and questions from both panel members, Lightspeed Research staff and third parties♣ Translating texts from English which will be used in communications towards the panel members, e.g. on the website, in questionnaires and in e-mail messages♣ Proofreading texts in the target language which will be used in communications towards the panel members, e.g. on the website, in questionnaires and in e-mail messages♣ Testing questionnaires before these will be send to the panel members to ensure a high quality level♣ Detect fraudulent behaviour to ensure a high quality level of research data♣ Carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency♣ Communicating solutions, successes, and opportunities to the Support Team Director

• Answer consumer contacts by phone, email and letter in English and Dutch language• Provide customer service that contributes to the team's overall quality score from LEGO consumers feedback- Support, motivate and help team-mates who are struggling- Document contacts in the LEGO CRM system

• Freelance work for media company translating for the Dutch version of AskMen.com• Freelance work for games publisher Activision translating instruction leaflets• Translating articles and press releases from English to Dutch• Editing of translated Dutch articles and press releases• Translating personal correspondence from Dutch to English• Translating personal correspondence from Dutch to Portuguese and from Portuguese to Dutch• Voice-over for games publisher Activision in a national TV campaign in the Netherlands====================================Vertalen - Redigeren - Proeflezen - Voice-OverNederlands - Engels - Portugees

• Requested reading and reviewing of English romance novels in several subgenres• Proofreading for authors at their request (Joely Sue Burkhart, Rhian Cahill)

WerkzaamhedenProcesbegeleiding en klantcontact bij het omzetten van analoog lesmateriaal naar digitale opleidingen. Aanvragen en testen van simulaties voor digitale opleidingenRedigeren van Engelse teksten/nieuwsbrieven. Vertalen van tekst (EN-NE en NE-EN).

Bezoekers ontvangen en binnenkomende telefoontjes behandelen. Postverwerking en licht administratieve taken.

WerkzaamhedenKlanten telefonisch en via e-mail informeren over producten, polisvoorwaarden en pakketten. Vragen beantwoorden over premies, voorwaarden, mutaties, declaraties, machtigingsaanvragen, betalingsregelingen en klachten. Verantwoordelijk voor de administratieve afhandelingen volgend op de gesprekken of e-mails.

WerkzaamhedenKlantenservice-balie, kassa-werkzaamheden, receptie-werkzaamheden

WerkzaamhedenLedenadministratie, correspondentie, crediteurenadministratie, ondersteuning bij organisatie jaarlijks congres, archiefbeheer, overige voorkomendende administratieve werkzaamheden

WerkzaamhedenArchiefbeheer, mailingen, contractbeheer, periodieke verloning, telefoon, overige voorkomende administratieve werkzaamheden

WerkzaamhedenTelefoon, agendabeheer, boeken van bank, inkoop en verkoop, debiteurenbeheer, voorraadbeheer, archivering, correspondentie, orderbegeleiding, mediaplanning.

Werkzaamhedenaannemen, registreren van vragen met betrekking tot wijzigen van de diensten, facturatie, klachten en algemene vragen afhandelen. Klantdossiers. Contracten en overeenkomsten opmaken en versturen.