Head a team of highly skilled process engineering experts, project managers, and business analysts that employ industry-proven methodologies and tools to continuously enhance business operations and implement strategic changes that drive long-term success.

Led and spearheaded the implementation of a process excellence strategy across designated COO business domains, demonstrating exceptional leadership skills in effectively managing a team of 16 internal and contractor process engineers. Fostered strong relationships with business leaders, resulting in notable improvements in member experience across the Auto value stream (a key USAA Board deliverable) and enhanced forecasting abilities for member service representatives. These initiatives led to a remarkable financial benefit of $11.5M.

During my tenure, I successfully oversaw the deployment and maintenance of extensive, high-impact initiatives including continuous process improvement (CPI), cost management, and strategic planning across the entirety of the US Army Europe organization. By leveraging my extensive expertise and utilizing my ability to influence senior military and civilian leadership, I effectively ensured the successful implementation of these programs, resulting in significant organizational savings amounting to $82.5M during the years FY2011-2014.

As the authority overseeing various programs, I successfully facilitated increased productivity, quality management, and organizational improvement. This was achieved through my expertise in conducting thorough analytical reviews, identifying best business practices for efficient implementation, and ensuring the timely reporting of key performance measures to Department of Army Headquarters. By executing these initiatives, I generated a substantial $2.2M in savings.

Led institution of comprehensive CPI (Continuous Process Improvement) program across entire Depot, consisting of a workforce comprising 3,000 military and civilian personnel tasked with the vital responsibility of training over 17,000 recruits annually. Demonstrating exceptional leadership and expertise, successfully established a robust infrastructure and governance framework, seamlessly integrating the program into strategic plan activities of the organization. Skillfully managed all aspects of project progress, ensuring implementation and adherence to established timelines and milestones. Proficiently facilitated quarterly Executive Steering Committees, providing a platform for key decision-makers to contribute to program enhancements and strategic direction. Actively mentored and guided improvement projects, leveraging extensive knowledge and expertise to drive exceptional outcomes. Furthermore, conducted comprehensive Lean Six Sigma training, resulting in 100% commitment from executive leadership to the program and realized substantial cost savings, amounting to a remarkable $1.25M.

I leveraged my extensive experience in strategic planning, manpower management, process improvement, and training & development to provide invaluable internal management consulting advice within a multi-national setting. This resulted in a remarkable improvement of $2.5M in reimbursable Base operational services being provided.

Led a 10-member group in overseeing cost planning, supplier development, inbound logistics, and new model project sourcing. Successfully implemented sourcing strategies and achieved cost reduction goals for the fiscal year, resulting in a significant 30% reduction in the number of suppliers. This streamlined supply management processes and led to an impressive $4.3M annual improvement in profitability for primary engine and frame model units.

I travelled extensively worldwide, overseeing a wide range of pre and post-award activities in relation to the sourcing of components for small engines and power equipment, such as lawnmowers and snow throwers. In order to effectively source these components, I employed competitive sourcing strategies, utilized key company performance metrics, analyzed current and future market conditions, and leveraged my expertise in manufacturing methods. By doing so, I successfully managed an $80M supply base, ensuring the operational resilience of the company.