Crysandy Marte Email & Phone Number

Wappingers Falls, New York, United States

RQI Partners, a partnership between the American Heart Association and Laerdal Medical, is committed to helping save lives by providing a portfolio of quality, prehospital and in-hospital, resuscitation solutions that are grounded in evidence-based science. Our solutions are focused on enhancing patient outcomes across healthcare systems and creating a new standard of care that shifts resuscitation practice from course completion to everyday competence. As an Impact Manager, I apply breakthrough thinking and breakthrough performance to reach optimal results for client and colleague deliverables. Serve as a success manager to clients utilizing RQIP’s Portfolio of solutions. Assist healthcare communities with their journey to high-quality resuscitation by assuring proper utilization of courseware, administrative features and learner performance data. Deliver quality educational training to clinical providers, administrators and super users on their subscribed digital solution. Provide customers feedback on their institution’s performance via the analytic features captured on the RQI 1Stop platform to leverage expansion opportunities. Facilitate discussions with prospective customers to help them understand RQIP’s portfolio, courseware, return on investment and benefits with adopting desired solutions. Develop business plans to forecast quarterly sales and growth opportunities. Use closed-loop communication to provide leadership updates on forecasted business.

Greater New York City Area

Assist New York Simulation (NYSIM) Directors and Systems Analysts to guarantee error-free deliverables to clients. Supervise simulation centers at NYSIM and NYU Langone Hospital- Brooklyn. Oversight of concurrent simulations and procedural based training in a digital program learning management system (B-Line Medical). Manage immersive simulations, procedural based training, and hospital simulations for pre-licensed and licensed healthcare providers. Assist with medical educational courses at NYU Langone Health Hospitals to improve patient safety and healthcare delivery. Report weekly status updates on program timelines, deadlines and client/ vendor relations to NYSIM staff. Present cost benefit analyses on asset acquisitions to directors. Manage budget allocated to NYU’s School of Medicine for medical supplies, procedural task trainers and high-fidelity manikins. Lead a team of Simulation Operation Specialists and Information Technology Analyst. Design, implement and enforce Standard Operations of Practices (SOPs) to assure staff complete internal practices on Annual Preventative Maintenance, Bi-Annual Software Upgrades and Quarterly Manikin Assessments. Provide cross-functional team management.

Greater New York City Area

Represented NYSIM at healthcare conferences such as IMSH and SimOps 2018; gathered content and materials related to simulation operations, healthcare technologies and 3D printing to present to NYSIM for implementation. Collaborated with staff at LaGuardia Studio-NYU to 3D print a suture pad mold and a chest-tube tissue mold. Consulted with instructors on designing low-cost procedural task trainers to enhance their curriculum. Coordinated and participated in a Sigma Six Lean Management training for Green Belts. Managed immersive simulation programs for NYU School Of Medicine and City Universities of New York.

Greater New York City Area

Referred from previous, Simulation Specialist, position held at the University of Vermont. Served as a Simulation Operation Specialist to both, NYSIM and NYU Brooklyn Medical Center, simulation centers. Educated various medical instructors (DPTs, RNs, NPs, PAs & MDs, etc) on how to operate high fidelity manikins used for immersive simulations. Oriented medical instructors on basic and advanced task trainers used for non-invasive and invasive procedural skills training. Facilitated various in-situ simulations, by staging the scenarios and manipulating patient vitals, to improve the quality of interdisciplinary team behavior in specialized hospital departments (i.e Emergency Department, Trauma Department, Pediatric Emergency Department & Obstetrics/ Gynecology Department). Participated in internal and external meetings to assure clients receive suitable equipment and spatial needs for their scheduled programs. Provided innovative alternatives to instructors when high-fidelity manikins imposed limitations to their scenarios. Collaborated with Administrative Directors, Associate Medical and Nursing Director to acquire simulated equipment. Performed preventative maintenance and standard repairs on high-fidelity manikins. Created and maintain an updated inventory of equipment.

Burlington, Vermont Area

Portrayed a standardized role or condition to help advance medical students’ doctor-patient interaction. Evaluated encounters with learners to help provide feedback for improving patient safety. Underwent implicit bias training from the UVM Diversity and Inclusion office to improve the quality of assessments given from standardized patients to students.

Burlington, Vermont Area

Promoted from previous volunteered position as Simulation Intern Technician. Collaborated with instructors (UVM College of Medicine, UVM College of Nursing and Sciences, UVM Emergency Medical Technicians and the local private practices) to provide learners the opportunity to practice procedural and communication skills in a low-risk environment. Programmed high-tech Guamard manikins (UNI software), Laerdal manikins (LLEAP software), and virtual manikins to display physiological symptoms to ensure learners about the scenario so that they can provide their best clinical care. Organized task trainers, simulated hospital rooms and medical equipment in preparation of educating learners. Supported instructors by recording and displaying performed sessions for debriefing segments of the simulation.

Colchester, Vermont

Served as a Resident Director by supervising two residential areas of sophomores, juniors, seniors. Managed seven Resident Assistants, scheduled meetings, assisted with training and delegated tasks. Planned and presented educational and social programs to meet developmental needs of students. Enforced college policies on alcohol and substance use/abuse. Counseled students in judicial meetings and made professional referrals with Associate Deans. Served as liaison between undergraduate residence life assistants and the Department of Student Affairs. Managed operational budgets for residential program. Maintained CPR & AED Certifications. Served as a committee member for Resident Assistant acquisition and student housing placements.

Colchester, Vermont

Promoted from previous position as youth counselor intern. Conducted residential meetings in relevance to treatment goals. Served as liaison between supervisor and clients. Designed group activities that were beneficial for the clients’ well-being. Supervised recreational activities, while making sure to maintain a safe environment for residents.

Colchester, Vermont

Supervised floor of sophomore and junior men in residence hall. Planned and presented educational and social programs to meet developmental needs of students. Enforced college policies on alcohol and substance use/abuse. Counseled students and made professional referrals for the benefit of the residents. Served as a liaison between student and administration.

Fairfield University, Connecticut

Promoted from previous position at Nativity Mission School (Camp Monserrate, Lake Placid NY) where I served as a camp counselor and lifeguard till the summer of 2010. Then I served as Assistant Director for Brooklyn Jesuit Prep (Fairfield Univeristy, CT) in the summer of 2011 where I managed 12 counselors, scheduled meetings, assisted with training, and delegated tasks. Counseled disadvantaged middle school students ranging from 6th -8th grades. Ensured the safety of every child by being CPR and AED certified. Taught leadership skills, while planning and facilitating daily activities.

Post-Baccalaureate Studies In Pre-Medicine, Pre-Medicine/Pre-Medical Studies

Completed pre-requisite courses in pre-medicine/ pre-healthcare studies.

Bachelor Of Arts In Psychology And Minor In Business Administration, Psychology And Business Administration

Granted the Saint Michael's College Reiss Mission Scholarship for four years