Cryssa Bartels Email & Phone Number

Nashville, Tn, Us

Nashville Metropolitan Area

Greater Nashville Area, Tn

-Supported 500+ enterprise, strategic, and core customer accounts while keeping a 98% customer satisfaction rate-Managed daily support queue as the Client Success team's top performer; resolving the highest number of team's customer support tickets in 2020-Generated detailed monthly reports from Salesforce and ZenDesk of client health for use by senior leadership to monitor and analyze churn-Created ZenDesk macros, triggers, and automations to increase internal workflow efficiencies as a ZenDesk Administrator allowing for the team to scale operations without increasing agent headcount-Developed integrations between software solutions to automate business requirements and increase company-wide visibility surrounding client feedback and product enhancement requests-Collaborated cross-departmentally to create and implement Tableau data dashboards for ongoing monitoring of client analytics-Authored and published 20+ internal training articles within Lessonly and maintained over 30 client-facing product support articles in Zendesk-Conducted ongoing internal team meetings to analyze ticket trends and customer feedback-Trained over 30 enterprise clients on the full product suite-Onboarded and mentored new team members to help build their expertise in all internal operating systems and products

Omaha, Nebraska

-Created program description and all internal processes and procedures for the company’s foster care program-Collaborated cross-departmentally to ensure foster care program was in compliance with all state regulations-Consulted with external and internal stakeholders to troubleshoot complex cases, analyze process effectiveness, and recommend solutions to the team-Facilitated ongoing team meetings to encourage feedback and to create internal process improvement and program development-Demonstrated ability to work efficiently and preserve strict confidentiality in a fast-paced work environment-Presented at multiple company summits, external conferences, and public health fairs

Lincoln, Nebraska Area

-Developed and maintained relationships with 100 accounts.-Presented products and services to various sized groups of potential and current clients.-Consulted with clients to improve product effectiveness and satisfaction via email, phone, and presentations. Negotiated with clients, solved any problems and ensured deadlines were met.-Worked with C-Level Executives and Marketing Directors on a day to day basis to establish future budgets and advertising arrangements.-Demonstrated the ability to build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.-Searched for new clientele by cold-calling 30 potential accounts each day.