Crystal Ahrens Email and Phone Number

Led strategic planning efforts for Heico D365FO, establishing a framework for solution delivery and implementing solutions in collaboration with the technical architect. Made crucial decisions, conducted analysis, and managed solution development. Led a team of 9 .

Responsibilities for managing the Solution Delivery Team involve providing clear direction and guidance for optimal performance, overseeing the efficient implementation of ERP solutions, delivering technical presentations and proposals, managing projects and global enhancements, and ensuring the technical excellence of solutions. This role also includes developing operational strategies, leading solution designs, gathering business requirements, proposing architectural improvements, and evaluating and executing Proof of Concepts. Additionally, the position entails managing projects with a significant budget.As a Program/Release Manager, I oversaw the global implementation of an ERP system. Highlights include managing regional go-lives, executing multiple successful launches, and effectively managing a substantial budget. I collaborated with executive project sponsors to define strategy, establish success criteria, and streamline processes. I also ensured data quality, developed training materials, and conducted requirements definition meetings. Overall, I successfully implemented the ERP system while optimizing processes and delivering business value.

I have successfully managed and executed a wide range of technical projects, including global implementations and vendor management. With project budgets ranging from $2M to $12M, I have collaborated closely with project sponsors to define strategy, objectives, and CRM business requirements. My expertise lies in effectively managing project scope, resolving issues, and adhering to schedules. I am skilled in identifying and mitigating project risks, streamlining processes, and coordinating comprehensive project documentation. Additionally, I have developed testing plans and user-friendly training materials, leading to the successful completion of Microsoft CRM projects.

I have managed and delivered various technical projects, overseeing global implementations and working with third-party vendors. Additionally, I have led comprehensive IT consulting engagements, providing executive-level reports and recommendations. As a primary liaison between Microsoft and BAC, I have maintained strong business partner relationships. I have also mentored technical staff and developed strategic plans to address future needs, ensuring project quality and aligning internal resources. Furthermore, I have supported sales efforts and effectively managed resource allocation.

Enterprise Project Management Consultant As an enterprise project management consultant formed partnerships with IT, Business, PMO, and executive stakeholders leading comprehensive solutions that foster innovation, mitigate financial risk, and align people, process, and technology with business priorities. Acted as a trusted advisor in development and implementation of portfolio managementproven capacity to build cohesion and project engagement across diverse groups of staff, management, and clients. Recognized for successfully delivering high profile Project and Portfolio Management deployments and provided accountability through the standardization of custom project management tools and practices, Skilled in all phases of tactical methodology assessment, design and delivery for repeatable process implementation. An expert in determining the” right” mix and sequencing of projects to facilitate strategic priorities and governance need to get the job done, created a discipline of informed and confident decision-making, and produced improved corporate stewardship of resources. -Microsoft EPM 2003,2007, 2010- PPM/PMO Process Re-Engineering- PPM Tool Implementation- Program and Project Management- Software Selection, Customization, Implementation- Innovation and Organizational Change Management - Financial and Risk Management - Resource Capacity and Demand Management- EPM/PMO/SDLC Methodology Development

Responsible for designing, managing and continually improving a Cooprate Market Research system which assists Market Research teams in creating credible, market research-based Value Propositions,Vision Documents manage and report end to end research programs/projects. Evangelize newley developed process and systems to gain insights into understanding usage to advance and streamline business process and system. Coordinate cross-company with innovation partner teams to leverage reach to research teams.

• Oversaw the management and implementation of the Microsoft Office Enterprise Project Management Solution (EPM) • Analyzed Project Management Process with in organizations• Assisted client with design and project management process improvement • Designed integration models with client current and feature systems• Focused on systems design, configuration and training• Assisted clients with setting EPM Solution Strategy • Supported account teams with validating EPM solution feasibility

• Conduct on-site and virtual client meetings/product demos to support the sales efforts • Educate customers of all products and professional services QPM provides clients • Assist in the development for content including: sales and marketing materials • Contributing author to Microsoft Office Project 2003 Unleashed• Acted as subject matter knowledge in program support of marketing and sales activities • Consultant in launch integration Strategies

Conduct on-site and virtual client meetings/product demos to support the sales effortEducate customers of all products and professional services provided to Microsoft clientsAssist in the development for content including: sales and marketing materialsActed as subject matter knowledge in program support of marketing and sales activitiesOne of five original EPM SWAT team members for Microsoft Consulting Services Oversaw the management and implementation of the Microsoft Office Enterprise Project Management Solution (EPM)Analysed Project Management Process with in organizations Assisted client with design and project management process improvement Designed integration models with client current and feature systems Focused on systems design, configuration and training Assisted clients with setting EPM Solution Strategy Supported account teams with validating EPM solution feasibilityConducted high level business development

• Responsible for overall client satisfaction at a high level • Supported continued growth within the account by identifying new opportunities and closing the sale • Directed technology projects and personnel to ensure the successful completion of activities for designated products, technologies, systems or services • Managed relationship between The Project Group and Microsoft Business Development • Managed project management consulting assignments including EMP system design, configuration and training resulting in >12 successful implementations for Fortune 500 clients • Designed and implementation of major Project Management and Budgeting systems for a major telecomm company • Acted as Project Management Subject Matter Expert with major consulting firm for a Banking industry project • Assisted in the development and delivery of “Master Class” and “Beginners Class” training on Microsoft Project 2000/2002 • Managed add-ons to leading project management software packages, including Microsoft Project 98/2000, Business Engine MPM and Plan View • Trained in project management techniques such as CMM, ISO9002 and the use of MS Project • Audited IT development Project schedules from both the program office and the contractor perspective

•Managed large, complex, technology projects and personnel to ensure the successful completion of activities for designated products, systems or services • Managed project management consulting assignments including Enterprise Project Management system design, configuration and training for clients >18 implementations for Fortune 500 Clients • Coordinated and managed consulting assignments, ensure client satisfaction • Developed project management office for major telecommunications company • Assessed, designed and implemented project management system and PMO for major Fortune 500s • Trained in methodology and tools related to project management systems using Microsoft Project 98/2000 for >7 Fortune 500s• Developed and delivered custom training in project management methodologies

• Managed large, complex, technology projects and personnel to ensure the successful completion of activities for designated products, systems or services • Provided Full Life Cycle program management for Global IM e-Business division • Oversaw business analysis and business process mapping • Responsible for planning & initiation, requirements management, project tracking & oversight, software quality assurance, configuration management, risk management, production support, testing, program funding, estimates, project schedules, contracts, Sow’s and overall project direction for Global Market Companies • Developed presentation materials, reports, and status to executive level management • Implemented training development for new systems • Generated project outlines, templates and structure for the IT PMO, enabling them to successfully proceed in the software development processes, utilizing multiple project management tools such as MS Project 2000, Excel, Power Point, Access as well as standard PMI methodologies • Created implementations in an ASP, XML and VB script environment using database tools such as T.O.A.D. • Project team leader of the SAP Landscape Team focused on streamlining the SAP Americas infrastructure for efficiency and integrity for future developments.

• Responsibilities for business analysis, planning & initiation, requirements management, project tracking & oversight, software quality assurance, configuration management, risk management, production support, testing, program funding, estimates, project schedules, contracts, Sow’s and overall project direction for Saber, American Airlines and Travelocity • Developed presentation materials, reports, and status to executive level management • Supervised and manage the activity of internal and external teams • Implemented training development for new systems • Maintained ongoing maintenance, enhancements, technical development and implementation of eBusiness solutions• Generated project outlines, templates and structure for the IT PMO, enabling them to successfully proceed in the software development processes, utilizing multiple project management tools such as MS Project 2000, Excel, Power Point, Access as well as standard PMI methodologies.

• Responsible for project administration and management of various long term and complex programs • Ensured programs and projects were implemented on and within budget • Established, monitored, and reported control mechanisms for programs or projects and integrating them with the overall information technology directive. Developed and maintained project plans and schedules, reporting actual results, variance, analysis and developing alternative schedule recovery plans • Coordinated administrative and analytical support on projects that were complex in scope • Ensured CMM level 2 compliance • Full lifecycle development • Defined, created, and maintained project plans; lead, motivate and focus team, manage day-to-day client communications, responsible for invoice and change control management along with risk management Responsible for project administration and management of various long term and complex programs • Ensured that programs and projects are implemented on and with in budget. Established, monitored, and reported control mechanisms for programs or projects and integrating them with the overall information technology directive • Developed and maintained project plans and schedules, reporting actual results, variance, analysis and developing alternative schedule recovery plans • Coordinated administrative and analytical support on projects that are complex in scope. Ensure CMM level 2 compliance • Full lifecycle development

• Oversaw the Y2K Remediation Project as Project coordinator promoted to Project/ Program lead and assistant to the Project Director • Created and maintained project schedules • Built and maintain status of timelines • Created, collected and collated weekly and monthly reports • Coordinated schedules of Project Engineers, Project Managers and Project Director • Assigned Scopes of Work to Engineers and Project Managers• Published and maintained changes to methodologies, policies and procedures related to projects • Coordinated and assisted in project reviews and walkthroughs • Composed and maintained budgets • Acted as liaison between customer and development and implementation teams to ensure customers expectations are met • Acted as Project Manager on other projects, including: Blockbuster Video - Unix Installation project; Mary Kay - Network Installation project; Capstead Mortgage - Network based Server project, and other various projects

• Oversaw the Year 2000 compliance project for Electronic Commerce Group and FFEIC audit process to ensure project met federal guidelines, as well as internal standard repeatable processes • Published quarterly status letter to customers and vendors • Built and maintained status of timelines • Created, collected and collated weekly and monthly reports • Coordinated project reviews • Performed Liaison duties between customer and technical staff to ensure customer satisfaction (business requirements were met) • Created and maintained project schedules.

• Responsible for project control duties as well as well as administrative tasks and accounts receivables for Y2K project • Created and maintained financials such as, contract labor reports and capitalization reports • Created and updated project progress in Microsoft Project as well as applications in IBM mainframe environment.