Crystal Alexander Email and Phone Number

• Design and develop Business Intelligence database applications and analytical tools to automate, measure, analyze, and report Shortage Control metrics.• Reduce inventory shortage by measuring, analyzing, and strategizing shortage control tools, programs, and strategies.• Deliver critical reporting and analysis of shortage control metrics, and drive improvements in shortage control processes and procedures. Set standards for shortage performance through accurate measurement of metrics, timely reporting, analytics, and setting goals for expected performance.• Lead weekly and monthly reporting on business metrics to identify and communicate key metrics, trends, and areas of opportunity using compelling dashboards and tools.• Identify, recommend, and implement changes to current EAS standards and processes. Propose EAS investments as necessary through ROI calculations and business cases.• Develop best practices for piloting shortage control initiatives by engaging Strategy to help create test store lists, collaborating with Store Operations to measure and/or verify EAS tagging labor standards, etc.

• Detect and apprehend crime rings resulting in $250k in recovered goods and property to date.• Assist with financial operations of multi-million-dollar stores by supervising an Asset Protection Team.• Facilitate shrink prevention training to associates.• Chair weekly safety team meetings and identified opportunities by analyzing accident trends.• Conduct thorough internal theft investigations, case preparation, and testimony in a court of law.• Protect company assets and ensure building security, including maintenance of entrances, exits, alarm systems, and safety equipment.• Manage service provider relationships, ensuring performance and compliance with company standards.• Conduct regular asset inspections, address high-risk faults, and ensure all maintenance is carried out regularly.• Prevent shrinkage through high visibility of loss prevention staff, implementing shrinkage awareness programs, and conducting regular audits.• Ensure safety standards are met by maintaining equipment, updating NOSA registers, and training staff in emergency procedures.• Enforce company rules and regulations, ensuring team adherence to procedures in key areas.• Implement and maintain Loss Prevention procedures, ensuring proper documentation and adherence to checklists.• Follow up on customer satisfaction for refunds, delivery, and collection services.• Manage and develop the loss prevention team, ensuring training, role clarity, and a productive working environment.