• Box office management – assist patrons with ticket and membership purchases. Respond to inquiries via phone, email, and in person.• Front of house management – plan and execute operations of the audience experience at the theatre. Hire, train, and oversee house managers, box office associates, and volunteer ushers. Own lobby/facilities presentation and cleanliness. Order supplies, receive catering, and facilitate special events.• Patron and donor relations – manage patron data via CRM. Draft correspondence and execute mailings for appeals and donation acknowledgements. Conduct outreach to affinity groups to promote events and increase attendance among under-represented communities. Assist with planning/setup/execution of fundraising events.

• Developed and maintained test plans and test cases for customer-facing web and mobile applications. Increased test coverage by 20%.• Conducted manual and automated testing (Selenium), as well as API testing (Postman).• Applied systematic testing procedures and collaborated cross-functionally to ensure that potential issues were identified and addressed early in the development process. Reduced testing time by 25%.• Brought a customer-centric perspective to Engineering, advocating for fixes and features that would have the most meaningful and immediate impact.

• Provided a red-carpet customer onboarding experience focused on building trust and enthusiasm, and initiating a successful long-term partnership.• Consulted with customers to ascertain goals and pain points, highlight key resources, and build optimized custom accounts designed to increase clientele and grow small businesses.• Encouraged tech and feature adoption, providing bespoke training as needed.• Trained and mentored peers and new hires.

• Provided customer service and technical support: updated subscription preferences, answered general FAQ's, resolved customer complaints, and troubleshot app and telephony issues.• Built connections with customers, seizing opportunities to ensure they were getting the full value from their service.

• Remotely answered and routed calls for customers in various industries, providing an in-house experience and building trust in their businesses.

• Actor, producer, fundraiser, and social media manager for a nonprofit theatre company.

• Provided administrative assistance and acted as receptionist for residents and guests at a nonprofit tri-generational community focused on families adopting foster children.• Provided executive assistance to the Executive, Associate, and Resource Development Director.

• Taught public school classes for elementary and high school aged children, and interacted face-to-face and over-the-phone with students, parents, staff, and administrators.

• Performed high-volume data entry and QA of medical test requisitions. • Scanned and archived 600-1000 documents per shift, wrote policies and procedures for the archiving process, and trained new hires. • Recognized for maintaining the highest output and accuracy rate of all archivers across the Pacific Northwest.