Crystal Arnold Email & Phone Number

Waxahachie, Texas, United States

• Maintain and retrieve patient records, both in paper and digital formats.
• Collaborate with hospitals, clinics and other medical professionals to coordinate doctors orders.
• Coordinate staff scheduling for seamless nurse visits.
• Assist office staff with administrative tasks; filing, faxing, copying and streamlining e-mails.

Desoto, Texas, United States

• Assisted staff members with various administrative duties, which include copying and scanning documents, organizing paperwork, filing, and managing supply procurement.
• Coordinated and monitor patient scheduling with healthcare professionals to ensure quality care.
• Managed all incoming/outgoing healthcare orders by coordinating with physicians and clinical staff to ensure a seamless billing process.
• Verified patient healthcare eligibility and manage claims submissions to Medicare using Palmetto GBA eServices.
• Streamlined all email communication with senior management by consistently responding to daily emails and reducing response times.

Waxahachie, Texas, United States

• Developed sourcing strategy that increased qualified candidate count and reduced position fill time.
• Conducted 30+ phone/in-person interviews, achieving a 40% offer acceptance rate and boosting candidate satisfaction scores by 10%.
• Defined job requirements and desired qualifications through collaboration with hiring managers, leading to a 20% improvement in the quality of hires.
• Negotiated salaries and other employment terms with successful applicants.
• Provided feedback to unsuccessful applicants on the status of their applications.

United States

• Resolved patient concerns by utilizing forward-thinking approaches to complaint management.
• Conducted research using EPIC software to identify short/overpayments, discrepancies in billing, and internal/external errors.
• Demonstrated the ability to apply critical thinking skills, resulting in efficient resolution of account discrepancies and prompt handling of patient issues.
• Used systems to document and provide statistical data, prepare issue list(s) and communicate with payers accurately.
• Demonstrated leadership through process improvements and training support.
• Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections by 10% and reduce aged accounts by 13%.

United States

• Mentored and guided employees, ensuring comprehensive training in product knowledge to achieve KPI goal metrics.
• Trained and mentored a team of 10 customer service representatives to provide exceptional customer service, resulting in an increase of 5% in online reviews.
• Monitored daily production variances by preparing efficiency reports every hour.
• Analyzed processes and identified areas for improvement, increasing quality assurance.
• Maintained adherence to company policies and protocols.