Crystal Arnold Email & Phone Number

Waxahachie, Texas, United States

• Maintain and retrieve patient records, both in paper and digital formats.• Collaborate with hospitals, clinics and other medical professionals to coordinate doctors orders.• Coordinate staff scheduling for seamless nurse visits. • Assist office staff with administrative tasks; filing, faxing, copying and streamlining e-mails.

Desoto, Texas, United States

• Assisted staff members with various administrative duties, which include copying and scanning documents, organizing paperwork, filing, and managing supply procurement. • Coordinated and monitor patient scheduling with healthcare professionals to ensure quality care.• Managed all incoming/outgoing healthcare orders by coordinating with physicians and clinical staff to ensure a seamless billing process.• Verified patient healthcare eligibility and manage claims submissions to Medicare using Palmetto GBA eServices.• Streamlined all email communication with senior management by consistently responding to daily emails and reducing response times.

Waxahachie, Texas, United States

• Developed sourcing strategy that increased qualified candidate count and reduced position fill time.• Conducted 30+ phone/in-person interviews, achieving a 40% offer acceptance rate and boosting candidate satisfaction scores by 10%. • Defined job requirements and desired qualifications through collaboration with hiring managers, leading to a 20% improvement in the quality of hires. • Negotiated salaries and other employment terms with successful applicants. • Provided feedback to unsuccessful applicants on the status of their applications.

United States

• Resolved patient concerns by utilizing forward-thinking approaches to complaint management.• Conducted research using EPIC software to identify short/overpayments, discrepancies in billing, and internal/external errors. • Demonstrated the ability to apply critical thinking skills, resulting in efficient resolution of account discrepancies and prompt handling of patient issues. • Used systems to document and provide statistical data, prepare issue list(s) and communicate with payers accurately. • Demonstrated leadership through process improvements and training support. • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections by 10% and reduce aged accounts by 13%.

United States

• Mentored and guided employees, ensuring comprehensive training in product knowledge to achieve KPI goal metrics. • Trained and mentored a team of 10 customer service representatives to provide exceptional customer service, resulting in an increase of 5% in online reviews. • Monitored daily production variances by preparing efficiency reports every hour. • Analyzed processes and identified areas for improvement, increasing quality assurance.• Maintained adherence to company policies and protocols.