Senior Consultant

Contact me for all of your Scanning, Copying, Printing and eDiscovery needs. I have over 15 years of experience. If you have a question I have the answer.• Serve as the primary contact to ensure the needs of the deliverable are observed and fulfilled through proactive communication between the client and operations. Manage client expectations, communications, and provide consultation for multiple accounts/projects. • Enter projects and workflow into PTS. Coordinate effectively with the production staff in order to track project progress and ensure timeline compliance, while meeting quality standards. Perform final check on all deliverables.

• Preparation of court documents for service and filing.• Word processing, including proofreading and editing.• Managing litigation case files, on paper and electronically.• Interview potential clients and witnesses.• Utilized variety of applications for litigation support.• Maintain counsel calendars.

• Manage a team of full- time and flex-temp employees.• Coordinate workloads and delegate responsibilities. • Hire, terminate and provide employees with written semi-annual and annual reviews.• Develop training, efficiency quotas and reviews.• Manage and track employee hours and overtime.• Perform one-on-one meetings with all production employees on a regular basis to ensure effective feedback and goal setting.• Provide litigation support expertise and leadership for ediscovery, scanning, coding, database exports, and database hosting. • Develop improved workflows.• Design technology improvements along with IT.• Maintain and track daily/weekly production efficiency.• Work with vendors on pricing and service contracts.• Act as escalation point for crisis management within the Client Services.• Design, refine, and implement processes to minimize crises and mistakes, including development of standard reporting procedures and establishment of best practices.• Continually evaluate client needs and requirements to determine resource allocation.• Provide support to the Sales team as needed.• Overall responsibility for all project activities and workflow. • Assist clients with review and searches in review platform. • Coordinate customized workflows among all internal resources to meet unique client requirements.• Participate in and oversee performance feedback of the Client Services team.

• Project intake and kickoff, including determining different project types and the appropriate methodology/approach• Tailor project management knowledge and skills to all project types• Guide the client through the project lifecycle• Facilitate effective client and internal team meetings• Provide meeting agendas and meeting notes for internal and external team meetings• Plan and proactively manage the implementation, report progress as required both externally and internally• Document client objectives, assumptions and requirements• Identify and quantify risk and plan appropriate responses• Proactively apply quality management, change control, risk mitigation, and customer satisfaction control procedures• Monitor progress against plan throughout the project/delivery cycle including time, budget, and quality measures• Identify threats to the overall project schedule and mitigate• Recommend different/better course of action, when appropriate• Effectively organize project documents and supporting material• Provide project management, process and/or technical consultative services as needed• Manage sub-contract or vendor resources including setting up vendor, control and reporting mechanisms• Create accurate project requirements and gain authorization from the client• Create custom client reports and/or workflows/business process maps

• Assist in the development, implementation, and documentation of standardizedworkflow procedures.• Ensure the ongoing training and development for all production staff.• Responsible for delegating as much project supervision as possible to lead staff.• Ensure all deadlines are being met.• Ensure all project/time tracking material is being completed. • Coordinate the scheduling of all production staff while maintaining established payroll percentage.• Produce daily efficiency reports to ensure optimal production.• Work closely with the Sales Manager and Managing Partner to create an open line of communication.• Hold weekly meetings with management staff and monthly meetings with production staff.• Ensure internal and external customer satisfaction through detailed and timely• communication.• Responsible for daily revenue / efficiency reporting and posting. • Ensure invoicing procedures are followed and that billing sheets are submitted and invoiced upon completion of each project. Review invoices as necessary to ensure accuracy.• Ensure the total operations of the office comply with best practices.• Complete, review and submit payroll as requested by the H.R. manager.• Responsible for the Gross Profit of the office after production and overhead costs.• Responsible for all HR related issues for production staff. (Recruiting, terminations, counseling, promotions, reviews).• Maintained a positive attitude and treated fellow coworkers with respect at all times.

Responsible for automating, implementing, providing support and administration of litigation support and e-discovery applications and systems as directed by the Operations Manager. Work closely with Project Managers and vendors to achieve quality results for the legal case teams.

Responsible for the training of IPRO eCapture for all office.

Performed forensic data collections. Used FTK and Encase. Collections were performedon laptops and a server

• Maintained comprehensive oversight of the day-to-day, 24-hour operations of the production department.• Worked with the software development team to enhance EED’s proprietary data management, online review, and data production toolset.• Identified and reported bugs to the development team using internal ticketing software.• Assisted with user acceptance testing efforts and development of user stories for the development team.• Responsible for troubleshooting and creation of work-around procedures for advanced software issues when immediate fixes were unavailable with frequent use of SQL.• Managed, maintained, and distributed standard software image for processing machines using windows deployment services.• Distributed proprietary software updates throughout production lab using batch files.• Organized ongoing workload.• Streamlined and documented departmental process.• Tracked team successes and failures to identify problems areas and chart improvements.• Advised the project management team and external clients regarding technical production options and specifications.• Performed managerial duties for reporting technicians including mentorship, reviews, promotions, disciplinary actions, and other HR paperwork as needed.

Provide administrative support to CEO, Accounting, and Customer Service Reps. Establish and maintain comprehensive, organized files and writing correspondencefor signatures. Phone coverage, filing, invoicing, mail distribution. Strong customer service attitude. Schedule meetings, interviews and appointments. Fax and arrange for Fed-Ex pick up.

• Hire, train and supervise staff of 7 – 10 Data Technicians at various technical levels.• Assist employees in acquiring new levels of skill.• Perform employee evaluations.• Perform hardware and software installations• Investigate and resolve hardware, software and network problems.• Perform conversion of electronic computer data files from email systems using custom software.• Maintain workflow for multiple projects and assign work to technicians.• Coordinate with Project Managers, IT and Programming.• Ensure data quality and integrity.• Maintain access databases.• Update and create status reports.• Quality check all data processed through EDD. ASP• Create BRS/Access Databases and Load data.• Experience with Summation and Concordance.• Search client databases. Printing Dept• Printed 200,000 to 400,000 pages a day.• Maintained high speed HP printers.• Prints included electronic overlays, endorsed numbers, slip-sheets and customized footers.Data Entry/Coding• Unitize legal documents.• Enter bibliographic information for legal documents.

•Manage all aspects of e-discovery processing efforts, including training the processing technicians and monitoring metrics and quality of deliverables.•Supervise and lead e-discovery technical personnel in operational environment.•Make recommendations for improved workflow, quality, internal documentation and processes to maximize system resources and efficiencies as applicable•Process documents and data in adherence to organizational standards and client specific specifications•Format data for importing or export data to conform to client request•Maintain a sense of urgency on all production deliverables and internal requests•Independently work on job requests from a queue as well as by assignment to ensure that jobs progress with minimal delay•Effectively communicate job status and potential issues with Operations Manager and Project Management team. •Perform thorough quality checks on client data and work product at multiple stages of processing to eliminate rework and ensure 100% compliance of data and deliverable to client specification

Assisted students in the computer lab. Issued log in Id’s to students. Installed software and hardware. Answered and transferred calls to appropriate departments