Crystal Baker-Manning Email & Phone Number

London, Gb

London, England, United Kingdom

I effectively manage purchase order creation and production with ten core factories and numerous smaller manufacturers in China. Additionally, I handle international freight logistics, implementing an internal tracking system that reduces transit time by up to 30%. Within the US, I optimise warehousing and B2C logistics, reducing overstocked items and maintaining fast fulfilment and delivery. I drive successful marketing campaigns across Google, Bing, and our website. By designing visually appealing email templates, I achieve a 30% increase in open rates and a 10% increase in click-through rates. Additionally, I provide exceptional customer service, resolving 95% of inquiries within 18 hours. I implement new email templates to decrease response time by 30%, boosting customer satisfaction and NPS by 15%.

London, England, United Kingdom

Alongside my other roles and studies I have worked as a freelance print designer, graphic designer and illustrator. I have been able to utilise my design background and illustration skills to work in a variety of different jobs, including designing decks for production companies, illustrations for Albums and EP releases, and my most favourite: developing prints for textiles.

London, England Metropolitan Area

Seeing a gap in the market for easy to apply nail art with cute imagery that didn't require a single-hair brush and a hand as steady as a brain surgeon, I created my own line of waterslide nail decals. Starting with just two styles in two sizes (to suit acrylics and natural nails) I have expanded this range further, and am constantly looking for the next nail trend! I design and produce all products and packaging myself, having sourced bio-degradable plastic sleeves and recyclable jackets. I currently sell through online channels to individual customers but am looking to grow my baby further!

London, England, United Kingdom

I provide outstanding customer service, going above and beyond to give my customers a brilliant experience. I advise on order enquiries, deal with delivery issues and couriers, and process order refunds and resends. I have proficient use of Shopify, Front, Sprout, and deal with Yodel and Royal Mail deliveries.

London, England, United Kingdom

Due to the seasonal nature of eCommerce, my role varies from working independently through to supervising a team of up to seven people to process and fulfil the online orders. During my time, I have also redesigned the forms and documents to make processes easier and more user-friendly, and compiled comprehensive training and SOP manuals. I work with the customer service and eCommerce teams, alongside our courier companies, to make sure that all processes are running as smoothly and efficiently as possible!

London, England Metropolitan Area

Whilst completing my MA, I worked as a sales assistant in the Natural History Museum Gift Shops. This was a fantastic and flexible position that really helped me develop my people skills, and learn how to interpret sales reports and adjust shop displays to increase sales. Due to my teaching background and great sales skills, I found it easy to communicate procedures to new staff and was asked to assist with training all new starters, eventually assisting with the development of their SOP manuals.

Sydney, New South Wales, Australia

Working for the Australian Red Cross was such an incredible few months! During this time I managed the Newtown branch including staff and volunteers, alongside processing donations and managing the visual window displays (my goal was to sell through the entire window display in two days). My work at the Red Cross helped increase the shops ATV's and donations, contributing to the work the Red Cross does both in the local community and globally.

Sydney Area, Australia

With my experience as an illustrator with fashion industry experience, I was given the opportunity to coordinate and facilitate workshops and short courses teaching illustration for fashion design and creative direction. I developed teaching materials and coursework in illustration, colour theory and technical sketching and design, and was able to give practical demonstrations both in campus and across NSW.

Sydney, New South Wales, Australia

Alongside assisting the Designer for Howard Showers, I was given the responsibility to create original prints for the womenswear collections. Working with both purchased prints and my own digital and hand-drawn artwork, I created bold, trend-driven print designs, and worked with offshore print mills and suppliers to achieve the best possible print quality and strike offs.

Ma Costume Design For Performance

Working to further develop my design process and technical skills, I focussed a large part of my studies on experimentation with fabric.

Bachelor Of Design, Fashion/Apparel Design

My first introduction to print design for fashion was when I was developing and designing my graduate collection. I wanted to explore.