As the manager of a busy 20 employee salon my job description is diverse and expansive. My role consists largely of duties such as budgeting for all retail and professional ordering, scheduling of employees, Human Resources duties, new hire training, participation in Chamber of Commerce activities, creation of business processes manual, advertising efforts, marketing production and all cash handling. Additionally I am accountable for team building and employee professional development through engagement and analysis. In addition to maintaining an exquisite customer experience through attention to detail and the ability to provide comfort in all situations.

As the General Manager of a new spa my obligations and duties were vast and varied greatly. I was accountable for managing a team of massage therapists, estheticians and front desk concierges, maintaining an employee schedule, curating social media presence and content, providing facials and spa services, training of all new employees, public relations for the business at various community meetings and organizing financial reports for tracking of production and sales . Daily duties included overseeing the overall client experience, being the point of contact for calls or concerns and prioritizing of spa needs. Teamwork is a key component in my success in this position, I have learned great communication skills that will be of great benefit in any position I hold.

Assist the Director of Safety and Security with all office functions. Manage employee safety training program for more than 4,000 employees. Maintain safety accreditation with the appropriate state boards for 14 school sites. Provide all office support for payroll, scheduling, supplies and employee management for 20 security officers.

In this position I was responsible for scheduling therapy appointments, obtaining prior insurance authorizations, verifying patient insurance benefits, processing payments and general patient record keeping as well as general office support for the therapists.

Assisted in Oral Surgery, Periodontal Services, Implantology and General Practice services.