Crystal B. Email & Phone Number

Saint Cloud, FL, US

Remote

• Work in collaboration with college professors to teach undergrad, graduate and doctoral courses.
• Administer grade assignments per established rubrics and faculty directions.
• Facilitate course discussion threads, answer student inquiries/
• Monitor student engagement, provide asynchronous student support, and regularly collaborate with the university faculty of record.

Orlando, Florida, United States

• Spearheaded the development of a process governance framework to optimize the order-to-cash (OTC) lifecycle, ensuring seamless management of customer data, invoicing, AR functions and compliance with SOX standards.
• Oversaw operational activities across OTC functions, identifying opportunities for automation and streamlining transactional processes to enhance efficiency.
• Led cross-functional teams to implement NetSuite ERP enhancements, aligning OTC workflows with corporate objectives.
• Designed and monitored KPIs to drive transparency and accountability in revenue recognition, cash applications, and collections processes.
• Partnered with internal stakeholders to align strategies across sales, finance, IT, and operations to achieve business objectives.

Orlando, Florida Area

• Directed a global team of 36 across five countries, fostering collaboration to deliver accurate, compliant, and timely invoicing services.
• Championed process improvements by automating workflows, standardizing procedures, and implementing training programs.
• Drove customer satisfaction by addressing issues promptly and ensuring alignment between internal teams and client expectations.
• Collaborated with IT to develop ERP enhancements, UAT and user training for optimal adoption.
• Designed and implemented performance metrics to align with regulatory requirements and improve team output.

Orlando, Florida Area

• Supervised financial close processes across multiple facilities, enforcing robust accounting standards and compliance measures.
• Enhanced regional performance by developing audit controls and streamlining financial operations.
• Mentored and managed a team of accounting professionals, fostering a culture of accountability and growth.

Master Of Business Administration - Mba, Data Analytics

Bachelor Of Science (B.S.), Business Administration, Management And Operations

Activities and Societies: Phi Beta Lambda, Society for Human Resource Management (SHRM), Florida Restaurant and Lodging Association.

Associate’S Degree, Accounting And Information Technology

Activities and Societies: Phi Theta Kappa