- Triages support desk tickets escalated to the Engineering department through JIRA- Uses data-driven analysis to influence cross-functional stakeholders on key partnership initiatives- Leads cross-functional operational projects through exploration, discovery, and implementation- Maintains global knowledge base on university partners, learning management systems and customer relationship management software- Lead team initiative in managing enrollments through Salesforce migration of 50 different instances to one centralized Salesforce instance

- Earn Advanced Coaching Certification

- Developed operations manual using Google Sites- Earned internal Leave of Absence Specialization Certification

- Manage student attrition for MPH and MPA programs in partnership with the University of North Carolina - Provide proactive, reactive, comprehensive, and exceptional student support to 270+ assigned students- Strategize and communicate with internal and university stakeholders to advocate for student needs- Earned internal Foundational Coaching Certification

- Served as organizations community liaison, cultivated relationships with school and nonprofit beneficiaries- Initiated, maintained, and managed vendor relationships- Planned and facilitated an annual day of service dispersing 1,000 volunteers to 50 nonprofits- Coordinated day-of logistics, transportation, and project materials for all 50 sites- Managed event budget of approximately $500,000- Co-planned and executed holiday celebration for 1,900 students from Title 1 schools

Orchard Gardens Citizen Teacher Lead- Managed 90 apprenticeships with corporate and nonprofit professionals over two years- Facilitated communication, observed teaching fellows and volunteers to provide direct feedback and action steps- Led training sessions for 100+ volunteers, providing specific feedback on classroom structure and content- Planned bi-annual community events with 500+ attendees, organized student presentations and managed event logistics - Improved administrative and programmatic systems, resulting in increased efficiency in program operations - Communicated and delegated regional deliverables to campus staff- Trained team on volunteer management and data collectionExtended Learning Time Teaching Fellow- Supported strategic partnership with Orchard Gardens to provide extended learning time for middle school students- Designed and managed daily programmatic curriculum- Supported Citizen Schools hiring process and interviewed incoming Teaching Fellows- Collaborated with Boston Public School teachers and individual students to develop individualized behavior plans- Collected student learning data and instructional feedback to improve classroom practices and instructional strategies