Crystal Bourque Email & Phone Number

Canada

Toronto, Canada Area

• Client Training Program: developed and implemented new programs and material, which decreased customer support requests• User Guide: improved and maintained system documentation, which increased user satisfaction• Copy/Content Writer: managed website content, blog posts, video scripts and case studies, which increased inbound sales leads• Copy Editor/Proofreading: edited documentation written by other members of the team to ensure clients received high quality material• Press Releases: created and published for every release with an average click rate of, 110K • Sales Presentations: developed and presented material for prospects during all phases of the sales cycle • Newsletters: curated content for bi-monthly internal newsletter to generate a sense of community for global employees • QA Test Scripts: revised and edited for accuracy to increase overall effectiveness of the test cases

• Administrative Procedure Manual: created a manual for the HR department, which increased productivity for staff• Developer Guide: provided a documented process to help developers identify errors and bugs found in the software system• Help Articles: developed detailed documentation within the software system to provide clear user instructions to clients• Document Formatting: configured Microsoft Word documents to reflect client requirements• Copy Editor/Proofreading: edited and reviewed material for errors and inconsistencies

• Developed a concise orientation guide for new employees that introduces new staff to proper procedures for working in the Ministry• Edited final versions of documents to correct errors prior to forwarding them to the Branch Director• Researched venues for large meetings and presented details (food, setup, audiovisual equipment, etc) in a manner which allowed management to make a well informed decision

• Reviewed paperwork to ensure all documentation was completed correctly• Reviewed files for missing documentation and mailed clients a Termination Package

• As the Training Officer, created a detailed, comprehensive training schedule for the instructors• Ensured each cadet completed the requirements for their level/grade• Evaluated the instructors so that there was a consistent, high standard of training

Certificate, Technical Communication

Creative Writing

Ba, Music