Crystal B. Email & Phone Number

Washington, Dc, Us

Lexington Park, Md, Us

United States

 Revamped communication strategies, leading to a 30% increase in customer engagement by implementing targeted social media campaigns and interactive platforms Championed monthly meetings to establish a robust feedback system and fostered more purpose-tailored events, resulting in a 45% surge in satisfaction rate for school events and activities Instrumental in reviewing and analyzing community requests against bylaws, and ensuring adherence to the community guidelines and regulations

 Reformed employee engagement tactics, leading to a 50% reduction in turnover and the successful acquisition of a significant annual contract, achieved through effective leadership and streamlined project management Led end-to-end project execution, fostering a 2-5% surge in patient satisfaction scores for the underperforming units, elevating the quality of care and service delivery Oversaw departmental finances and orchestrated a comprehensive financial strategy driving a 5% revenue growth resulting in a prominent 10% increase in operational efficiency within the department

 Optimized patient satisfaction performance across 12 HCAHPS units, consistently maintaining placement in the upper tier (75th percentile), illustrated dedication to the sustaining high-quality care delivery  Developed comprehensive staff training programs for a 30-member team, resulted in a 50% increase in staff compliance with patient service standards and a 40% improvement in patent satisfaction scores  Pioneered innovative partnerships and collaboration towards efforts to reduce patient wait times and boost satisfaction rates in the Emergency Room, reduced wait time by 20% and boosted satisfaction rates by 25% after tactical staffing in the department, biweekly training, and consistent procurement management

 Provided thorough administrative support, presented academic program recommendations, and boosted recruitment student success Enhanced freshman and transfer student orientations raising participation by 10%, contributed to a more welcoming and informative onboarding process Maintained meticulous documentation of student accounts in Oracle database, ensuring accurate and organized records for streamlined administrative processes

Manhattan Eye Ear And Throat Hospital

 Conducted impactful research to enhance physician-patient efficiency, specifically focusing on physician scorecards using patient discharge and length of stay data to better manage observation status placement and transitions Participated in process improvement and problem-solving initiatives, contributing to the effectiveness of healthcare services through innovative solutions  Managed operational requirements to expedite project results, displaying a keen sense of responsibility and commitment to achieving project objectives promptly

Master Of Science - Ms, Management, Project Management

Project Quality Management Strategic Management Project Risk Management Financial Management of Projects Quantitative Management Issues.

Bachelor Of Science - Bs, Health Professions And Related Clinical Sciences, Other

Project Management

Advanced Regents Diploma