Crystal Bui Email & Phone Number

Waco, TX, US

• Train, manage, and lead a team of individual producers and analyze performance metrics to identify key areas of improvement to provide personalized coaching
• Build and sustain strong partnerships with clients, managers, and agents
• Recruit, interview, and hire candidates to consistently meet and exceed hiring goals
• Assist in guiding and managing organizational transition from in-person client appointments to a virtual environment by educating representatives across the agency and creating videos to streamline training processes
• Maximize use of reports and business analysis to support the achievement of sales goals

• Manage multiple clients simultaneously while providing specialized service tailored to each account and function as primary point of contact, liaison, and escalation for contingent workers, vendors, and hiring managers
• Oversee onboarding, off-boarding, and payroll processes in order to ensure SLAs and timelines are met or exceeded
• Analyze existing operations to develop SOPs and provide recommendations to improve workflow
• Own collaborative and cross-functional channel & enterprise partnerships, end user customer interactions and maintains customer relationships through regular communication and on-site client visits
• Handle inquiries through phone and email, prioritize incoming communications, and provide professional responses with complete, accurate and satisfactory information in a timely manner consistent with the service level.

Toronto, ON, CA

• Conduct needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training requirements for high impact technology training
• Plan, design, develop, deliver and consult on the design of sustainable training and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats
• Manage stakeholders in a highly matrixed organization through cross-functional, cross-organizational communications to oversee effective change management
• Collaborate with department managers, subject-matter experts, and cross-functional project teams to identify training needs and develop technical and instructional solutions
• Coordinate, develop, and administer global training while facilitating the use of technical platforms as a means of delivering instructional content

Toronto, ON, CA

• Provide superior client de-escalation and client service across channels demonstrating advocacy and ownership of each interaction to provide appropriate solutions and outcomes
• Assign appropriate system permissions and access to individuals using Active Directory
• Utilize a multitude of systems and applications to provide support to 6,000 on-site employees as well as providing detailed reporting through internal portals
• Strategize with stakeholders for implementation of campus-wide project to upgrade workstations and develop process improvements to maximize efficiency and minimize downtime
• Track, maintain, audit, repair and ship hardware for distribution to off-site sales representatives for faulty hardware resolution

Toronto, ON, CA

• Streamline inventory operations by building and maintaining new databases to be utilized cross-functionally for auditing purposes
• Spearhead project to reconcile discrepancies in primary server database to improve server locating processes and ensure accurate data reporting to stakeholders
• Gather, compile and create ad hoc reports for managers and conduct analysis to aid in decision making and data integrity

Bachelor'S Degree, Management Information Systems

Associate Of Arts (A.A.), Liberal Arts