*Handled financial transactions at a high-volume branch both as a front and drive-thru teller*Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processed loan payments*made recommendations and connected customer with loan or account managers based on customers needs.*Handled cash drawer with no overages or shortages*Performed vault count and audits following all policy and procedures

• Conducted interviews, and training of all new employees.• Built a scheduling system to ensure restaurant schedule parity. • Increased customer return rates by providing excellent service and communication. • Assessed inventory and equipment needs. Ordering replacements as needed.• Supervised staff while maintaining and following all health guidelines, meeting and exceeding quality and quantity of all products.• Worked with Owner to meet and exceed goals, update with reports, and any business needs.

*Handled financial transactions at a high-volume branch both as a front teller.*Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processed loan payments*made recommendations and connected customer with loan or account managers based on customers needs.*Handled cash drawer with no overages or shortages*Performed vault count and audits following all policy and procedures

• Answered customer queries with relevant information in documentation.• Walked customer through procedures to get their devices working properly.• Created tickets for engineers to further troubleshoot service issues.• Followed up with customers as needed.• Made upgrade suggestions and completed account changes as the customer requested.

• Answered inbound phone calls and made outbound calls.• Documented information received from grieving family members, nurses, and funeral directors.• Arranged and scheduled transportation of remains for client with the funeral home.

• Answered inbound calls, handling customer account needs while maintaining multiple monitors and systems.• Provided account balances, check orders, opening of new accounts, and credit card applications.• Deepened the customer relationship by informing of account benefits and suggesting further financial analysis.• Maintained call center database by collecting and recording information.

• Managed the night crew, making sure all employees were adhering to schedules, safety, and health procedures, and assigning tasks as needed.• Handled any customer complaints with care and patience.• Completed nightly cash box count, and bank deposit.• Ran reports of labor, sales, and inventory at the end of every night shift making sure all data was accurate.