■ Manage operations for the multi-million-dollar tourism company, ensuring its mission remains steadfastly focused on delivering each guest the experience of a lifetime via high-quality, safe, and sustainable adventures.■ Foster a service-oriented environment by understanding clients’ wants, needs, and concerns, continually attending to guests with empathy and compassion, and being flexible to their needs, preferences, and abilities.■ Continuously cultivate and strengthen relationships… Show more ■ Manage operations for the multi-million-dollar tourism company, ensuring its mission remains steadfastly focused on delivering each guest the experience of a lifetime via high-quality, safe, and sustainable adventures.■ Foster a service-oriented environment by understanding clients’ wants, needs, and concerns, continually attending to guests with empathy and compassion, and being flexible to their needs, preferences, and abilities.■ Continuously cultivate and strengthen relationships with clients, guests, suppliers, and community through unwavering professionalism, a commitment to win-win scenarios, and a holistic and sustainable focus.■ Ensure profitability year over year by generating, developing, and converting new leads into clients and skillfully negotiating and finalizing contracts with new and repeat clients. ■ Optimize operations, ensure consistency, and enhance the client experience by applying attentive observation and forward-thinking to collaborative efforts with contractors, suppliers, and team members.■ Coordinate with contracting companies to consistently achieve tourism objectives, offer new and unique itineraries, and regularly assess and devise action plans for operational improvements.■ Manage Talent Acquisition and Development: interview, hire, train, manage, and coach staff while offering professional growth/development opportunities and a culture of inclusivity, accountability, and excellence.■ Systemize and scale operations by designing and integrating new and improved policies, processes, and procedures and defining dynamic roles and strategic responsibilities to increase productivity company-wide.■ Manage multiple priorities in a fast-paced environment, facilitate ongoing time sensitive problem-solving, and provide solid and decisive leadership amid ambiguity.■ Leased a 17-room hotel (Albemarle) and oversaw all aspects of its management and operations to create a new revenue stream and strengthen the company’s regional presence. Show less

■ Successfully rebranded the hotel and elevated its status with an updated logo, furnishings, uniforms, and signage.■ Implemented a PMS, created SOPs, redefined staff roles and responsibilities, and hired and trained exceptionally talented team members to streamline hotel operations and increase efficiency.■ Initiated and oversaw renovations, refurbishments, and improvements since hire, as well as implementing ecological enhancements to reduce the hotel’s environmental impact.