Crystal Crowley Email and Phone Number

Committed to investing time, energy, and leadership towards the success of the Hire Hope program and the accompanying apprentices. Management and collaboration of daily duties/special projects ensures that these young women are provided adequate training and experiences. My resourcefulness and network of relationships with like-minded individuals provide the capacity to effectively enlist and engage leading thinkers and doers to support our work.

An integral member of a productive team who has serviced 10+ Recruitment Process Outsourcing (RPO) Accounts, who is also able to provide internal and external Client Management support with consultations on compliance guidelines. Able to improve consistency of Office of Federal Contract Compliance documentation by training all personnel involved in the recruitment process via webinar. Point of contact to address issues and concerns regarding OFCCP compliance while consulting with client accounts to ensure proper use of Basic Qualifications (BQ's) and candidate disposition.Key Accomplishment: Reduced percentage of internal compliance risks from 60% to 30% with continuous improvement.

McKesson and Grainger accountsUtilization of Peolpleclick and eRecruit for tracking and managing candidate interviews, job requisitions, initiating onboarding, and generating offer letters.Created new hire checklist to ensure 100% rate of return of new hire documentation. Developed reporting spreadsheets to accurately maintain account metrics.Work with HR teams to ensure effective use of the applicant tracking software, Taleo, including security accessStreamlined the hiring process by creating Interview and Offer documents for recruitment team.Coordinated interviews and candidate travel arrangements as directed by talent acquisition management. Interfaced with 3rd party vendors for pre-employment checks (Quest Diagnostics and HireRight).Briefed new hires and hiring managers on mandated pre-employment screening process and provided updates of onboarding status.Conducted candidate sourcing, pre-screening, and administrative tasks as needed.Adhered to candidate record retention guidelines for auditing compliance.Used E-Verify to determine employment eligibility for new hires.Sourced candidates utilizing internet searches, employee referrals, and networking. Responded to employee and management inquiries regarding processes and procedures.

Responsible for managing the new hire process to include: identifying potential candidates, coordinating pre-employment investigations, scheduling and conducting interviews and completing all new hire paperwork.Proactively sourced and identified candidates by utilizing research techniques to discover leads, referrals, industry contacts and networking.Evaluated participant benefits eligibility, administered benefit terminations, assisted employees with resolving claim issues.Processed benefits enrollment in ADP system and handled all family medical change documentation

Responsible for managing the new hire process to include: identifying potential candidates, coordinating pre-employment investigations, scheduling and conducting interviews and completing all new hire paperwork.Proactively sourced and identified candidates by utilizing research techniques to discover leads, referrals, industry contacts and networking.Evaluated participant benefits eligibility, administered benefit terminations, assisted employees with resolving claim issues.Processed benefits enrollment in ADP system and handled all family medical change documentation.

Managed an average daily workload of 50 cases with a 90% closure rate on initial contact.Successfully tracked and maintained resolution of Tier 1 and Tier 2 issues. Directly supported multi-state, 1000+ employee corporate IT business unit. Troubleshot discrepancies with Windows 95 and Windows NT.Troubleshot proprietary application access and system issues.Resolved server related issues by issuing commands to restart frozen processes.Worked with REM/Vantive ticketing system to manage daily workload.Developed, coordinated and delivered training for ISO9001 and ISO9002 certification to over 150 EDS employees. Delivered 1st and 2nd level technical support on Microsoft Office products and proprietary applications to BellSouth employees.