- Efficiently identified and implemented process improvements, resulting in streamlined training and enhanced performance.- Acted as a trusted right-hand to the Call Center Manager, excelling in team leadership and training coordination.- Developed and executed comprehensive training programs for Customer Service, Dispatch, and Management teams, leading to employee promotions and increased company revenue.- Assisted in the redesign of company policies and procedures, maximizing operational efficiency.- Maintained a high level of accuracy and efficiency while handling a consistently high volume of customer calls.- Mentored and coached employees, resulting in multiple promotions within the organization.- Prioritized task delegation, leading to increased productivity and historic profit revenues.- Assisted in redesigning company policies and procedures, contributing to enhanced efficiency.

- Engaged and supported prospective and existing clients through various contact channels.- Created and distributed training materials to all employees, ensuring consistent standards.- Collaborated on the overhaul of the internal VIP database, improving accuracy.- Assisted the Dispatch team as needed, contributing to operational success.

Dedicated Affiliate Manager for our Affiliate Partners.Organization of the Affiliate Program, Completed support tickets, email contacts, affiliate network management, partner cultivation, recruitment efforts, restructure of the affiliate program. Reviewed sales for quality, reviewed Affiliate Partner promotions, assisted in creating new discounts and promotions. Attended Meetups to promote and network, attended conventions (Affiliate Summit), etc..

Resolved Affiliate inquiries through phone, trouble tickets, email, affiliate network internal messengers. affiliate cultivation outreach efforts. Assisted in the re-organization of the Affiliate Program, terms of the program, processing and design of our website/control panel. Reviewed all affiliate sales for a multitude of Affiliate Programs under The Endurance International Group and qualified affiliate's earned commissions. Provided new and beneficial ideas and promotions to drive more qualified sales, affiliates, etc.. Created training material and training to staff.

Answered Reseller and Affiliate inquiries for all companies under Endurance International. Answered questions regarding Reseller child accounts, referred accounts, technical and billing issues. Answered escalated supervisor calls, processed transactions, corrected website/email configuration errors, etc..Technical Support (03/2008 – 10/2008) - Received and resolved technical calls, along with answering questions about all departments, while up-selling and retaining irate canceling customers. Billing Support (10/2010 – 03/2008) – Handled Customer's billing errors, resolved multiple issues (with all departments) at a time while maintaining rapport with customer and up-selling multiple products and services to customer.

Helped students and parents consolidate their student loans.Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.