Crystal Daugherty Email and Phone Number

• Assisted in management of branch with average of $80 million in monthly deposits.• Maintained friendly, professional customer interactions.• Trained and directed new hires regularly, with positive results.• Created strategies to develop and expand sales of services to existing and potential customers, generating an increase in annual revenue.• Scheduled complex staffing for main branch banking location.• Provided education to new and existing customers on utilization of banking services and features using cutting-edge technology.• Efficiently validated and facilitated disposition of customer concerns, including problem solving, conflict resolution, and defusing of difficult interpersonal situations.• Received MVB (Most Valuable Banker) Award in 2010.• Processed monthly and quarterly vault, ATM, and teller audits with zero error rates.• Generated and analyzed daily branch reports.• Coordinated daily cash reconciliation at a high-volume location.• Opened accounts and met monthly goals.• Handled a multitude of accounting transactions.• Executed wire transfers, stop payments, disputes, and account transfers.• Processed exchange and foreign currency.• Frequently met merchant goals for business customers each month.• Consistently maintained a positive attitude and demonstrated understanding of the importance of teamwork.• Assisted with team building initiatives and provided overall support for maintenance of organizational culture and employee morale.• Assisted team in creating and presenting monthly after-hours employee assembly.• Promoted Woodforest Charitable Foundation, educating staff and clients about its contributions to over twenty charities in Montgomery County.• Highly involved in community and Chamber of Commerce events.