Crystal Clements

Crystal Clements Email and Phone Number

Product Trainer | Psychologist in Training @ Teleskope
washington, district of columbia, united states
Crystal Clements's Location
Henderson, Nevada, United States, United States
Crystal Clements's Contact Details

Crystal Clements work email

Crystal Clements personal email

n/a
About Crystal Clements

Hi. I'm Crystal.With 20 years of salon and beauty industry experience, I possess unique, holistic views on brand, operations, and people management in the personal care space. I know what pros need, what consumers want, and how to build strategies to deliver it to them.What my experience and resume can't show are the intangible elements I bring: Tenacity. Empathy. The ability to make lasting, meaningful connections both personally and professionally. I am unafraid to speak up and approach difficult situations bravely. I am emotionally intelligent and balance logic and emotion for humanistic problem solving. My communication styles are nimble; I am as comfortable interacting one on one with a consumer as I am presenting to the C-Suite. I effectively communicate complex ideas in an approachable, warm fashion and know how to actively listen and engage. I will absolutely bring levity when it's needed.My commitment to mental health awareness, transparency, and normalization in the workspace is unparalleled. My own therapeutic journey has made me a greater asset as an employee and colleague, and I am pursuing a new degree to enable me to help others start on their journeys to personal and professional wellness. My soul leaps at the opportunity to help others succeed, and the heart of my career has always been collaboration.Can I optimize your SOPs, ensure your KPIs are met, and manage your logistics and systems? Absolutely. However, I am also a culture contributor, a status quo disruptor, and a driver of change who bridges the gap between the present and future.I'm excited to talk with you to see what kind of magic we can make!

Crystal Clements's Current Company Details
Teleskope

Teleskope

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Product Trainer | Psychologist in Training
washington, district of columbia, united states
Website:
teleskope.io
Employees:
4
Crystal Clements Work Experience Details
  • Teleskope
    Customer Success Product Trainer
    Teleskope Oct 2023 - Present
    Las Vegas, Nevada, United States
  • Amyris
    Cx Product Support Specialist
    Amyris Sep 2022 - Oct 2023
    United States
    Demonstrated in-depth product knowledge, including features, benefits, and applications, to effectively address customer inquiries and provide tailored solutions.Delivered comprehensive customer service across a diverse portfolio of 13 distinct brands.​Offer customer solutions to complex or escalated situations through research and critical thinking.​Proficiently leveraged Microsoft Office and Google Sheets to meticulously manage and analyze customer data.​Leveraged extensive product knowledge to promptly identify and resolve adverse product reactions, ensuring customer safety and satisfaction while maintaining a deep understanding of product features, benefits, and potential challenges. Implement and monitor quality control protocols to ensure that all operational aspects meet or exceed industry standards.​
  • Devacurl
    Operations Manager
    Devacurl Jul 2018 - Jan 2022
    Las Vegas, Nevada, United States
    Built and maintained all systems related to delivery of professional brand education, including field course logistics, digital education offerings, and educator recruitment & onboarding.Grew educator community by 200%.Point of contact for 3PL provider of educational materials for 100+ on location classes per week.Developed, maintained, and updated all educational BOMs to reflect new innovations.Using Phorest and Meevo, provided salon KPI analysis and developed initiatives to grow salon service and retail bottom line.Using Tableau, identified key geographic areas of growth and directed recruiting efforts toward those areas.Docebo LMS, Articulate 360, Millennium/Meevo2 and AMEX Concur administration. Regular use of Tableau, Zendesk, and WebDAM.Developed and maintained SOPs and softwares for Devachan flagship salon and DevaCurl Professional Academy.Collaborated on development of and presented for special events, trade shows, and professional development courses. Included training on SaaS platforms, business building and salon retention strategy, and high level communication skills for salon professionals.
  • Devacurl
    Data Analyst
    Devacurl Mar 2016 - Jul 2018
    New York, New York, United States
    Provided analysis and strategic planning for $10M suite of 4 salons in NYC and LA.Managed stylist and salon KPIs for a 60+ strong stylist team.Developed a ground-up initiative to redirect DevaCurl Education; introduced new recruiting and onboarding processes, 3PL sourcing, payroll procedures, and continuing education initiatives.
  • Aire Salon
    Business Consultant
    Aire Salon Apr 2015 - Mar 2016
    Jersey City, New Jersey, United States
    Systems and development consultant for boutique salon.Collaborated with salon owner to implement operating procedures, create financial models & pricing structure, vendor negotiations, and best practices development.Using Quickbooks, completed 6-month backlog of financial recordkeeping to help develop financial strategies.
  • Eve Salon
    General Manager
    Eve Salon Mar 2012 - Feb 2015
    West Village, Manhattan
    Full charge management of the West Village‘s preferred personal care salon.Developed and led 30+ person team to achieve 20% retail growth and 5% service increase. Maintained 90% booking average.Provided all in house IT functions including onsite server management, advanced Millennium administration, and website development and maintenance.
  • Arrojo Studio
    Lead Studio Coordinator
    Arrojo Studio Feb 2009 - Oct 2009
  • Antonio Prieto Salon
    Salon Manager
    Antonio Prieto Salon Oct 2007 - Feb 2009
    New York, New York, United States
  • Antonio Prieto Salon
    Front Desk Manager
    Antonio Prieto Salon May 2007 - Oct 2007
    New York, New York, United States
  • Vegas Pbs
    Digital Specialist
    Vegas Pbs Feb 2004 - Apr 2007
    Las Vegas, Nevada, United States

Crystal Clements Education Details

Frequently Asked Questions about Crystal Clements

What company does Crystal Clements work for?

Crystal Clements works for Teleskope

What is Crystal Clements's role at the current company?

Crystal Clements's current role is Product Trainer | Psychologist in Training.

What is Crystal Clements's email address?

Crystal Clements's email address is cr****@****kope.io

What schools did Crystal Clements attend?

Crystal Clements attended University Of Phoenix, University Of Nevada-Las Vegas, Las Vegas Academy Of Int'l Studies Performing And Visual Ar.

Who are Crystal Clements's colleagues?

Crystal Clements's colleagues are Arvin Singh, Alena Kane, David Bustamante, Chetan Harman, Sarah F., Anmol Bansal, Ariana Campos.

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