Crystal Dodd Email and Phone Number
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Experienced Financial Professional with a passion for customer payments and all things digital. Successful track record of managing large projects, identifying opportunities for efficiency, and building world class customer service teams. I understand the power of building partnerships and collaboration both internally and externally to deliver strategic and superior products.
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Director Customer Payments / Corporate Accounting / Accounts ReceivablePublix Super Markets Jan 2020 - PresentLakeland, Florida, UsFounded in 1930, Publix is the largest employee-owned company in the United States, generating $54.5 billion in retail sales in 2022, and employing over 240,000 associates. Publix Supermarkets, Inc. operates 1,300+ retail locations across 7 states.• Payments and Fraud Strategy for all retail locations, app and online transactions • Relationship owner for all card networks (credit & debit) and processors• Presto! POS and ATM proprietary debit network with over 2,000 financial institution members• Bank strategy and relationship owner for all Corporate functions and Store Depository• Hiring and mentoring a team of 90 Associates with 6 Direct Reports• Strategic and day to day management of all Accounts Receivable (customer and supplier)• Master Data Maintenance team responsible for SAP (Account, Customer, Vendor, Projects)
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Assistant Controller Ii- Retail Payments, Ecommerce, Fraud, PosH-E-B Apr 2019 - Jan 2020San Antonio, Tx, UsH-E-B is a top 20 U.S retailer with grocery, gas, pharmacy, and restaurants with ~$35B in annual revenues with 400 stores based in Texas. Named top ecommerce grocery retailer by Dunnhumby in 2022.Strategic and day to day contact for Card Associations, Debit Networks, Gateways, Acquirer• EPS Customer Service Resolution Team (Brick & Mortar, eCommerce, Fraud)• Key team member responsible for design, implementation, support for all eCommerce businesses including Curbside Pickup, Grocery Delivery, Ship To Home, In-Store Services, Gift Cards, Scan In-Store App, Restaurant• Accounting for tender including Electronic Payments (EPS), Cash, Check, Store Credit, Gift Cards• Credit/debit card fee analysis and budgeting • Store Cash Office support including cash courier, back office conversion, cash over/shorts• Support for Point of Sale including testing system enhancements and new business initiatives• Reconciliation and support of Store Business Center activity including State lottery, money orders, money transfers, check cashing, bill pay, 3rd party gift cards and prepaid cards -
Accounting Assistant Controller- Ecommerce & FraudH-E-B Apr 2015 - Apr 2019San Antonio, Tx, Us• Support for all new eCommerce initiatives to include testing and design• Fraud system design and support for all eCommerce platforms• Fraud order review team and order resolution• Customer Service team for payment, order, refund• Reconciliation and support of all payment transactions, inventory transfers, last mile delivery • Key team member responsible for design, implementation, support for all eCommerce businesses including Curbside Pickup, Grocery Delivery, Ship To Home, In-Store Services, Holiday / Catering, Gift Cards, Customer Pay and Scan In-Store App
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Assistant Controller, Front End ServicesH-E-B Jun 2013 - Mar 2015San Antonio, Tx, UsAccounting Leader responsible for:• Reconciliation and support for all forms of tender including Electronic Payments (EPS), EBT, and Cash/Check• EPS Customer Service team• Credit/debit card fee analysis and budgeting including managing relationship with card processor and various card networks• Store Cash Office support including cash courier process, back office conversion, and cash over/shorts• Support for Point of Sale including testing of system enhancements and new business initiatives• Reconciliation and support of Store Business Center activity including State lottery, money orders, money transfers, check cashing, bill pay, 3rd party gift cards and prepaid cards• Responsible for design and implementation of Accounting / Fraud processes for the initial eCommerce platform (HEB.COM)
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Sr Accounting Manager, Front End ServicesH-E-B Dec 2010 - Jun 2013San Antonio, Tx, Us
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Accounting Manager, Warehouse & Transporation DivisionH-E-B Jun 2008 - Dec 2010San Antonio, Tx, Us• Supporting leadership in multiple areas of Supply Chain and Logistics including numerous Warehouses, Delivery Operations, Fleet Maintenance facilities, Owner Operator Transport Company, Material Handling Equipment Company, and Facility Service group• Project Team to help plan and support new Distribution facility including warehousing, fleet, and delivery operations• Financial reporting, reconciliation, and analysis of all warehouse inventory across multiple facilities and campus locations• Financial reporting for Warehouse and Transportation division including expense budgets/projections and financial result/cost analysis• Reporting and reconciliation of product movement between Warehouses, Stores, and Manufacturing facilities• Reconciliation, reporting, and analysis of Transportation’s diesel fuel inventory and usage
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Cost Accounting Manager, Manufacturing DivisionH-E-B Sep 2007 - Jun 2008San Antonio, Tx, Us
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Sr Accountant, Manufacturing DivisionH-E-B Jun 2003 - Sep 2007San Antonio, Tx, Us
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Cost Accountant, Manufacturing DivisionH-E-B Jun 2001 - Jun 2003San Antonio, Tx, Us
Crystal Dodd Skills
Crystal Dodd Education Details
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Texas Tech University - Rawls College Of BusinessAi And Data Science In Business -
Texas Tech UniversityAccounting
Frequently Asked Questions about Crystal Dodd
What company does Crystal Dodd work for?
Crystal Dodd works for Publix Super Markets
What is Crystal Dodd's role at the current company?
Crystal Dodd's current role is Director of Customer Payments at Publix Super Markets.
What is Crystal Dodd's email address?
Crystal Dodd's email address is do****@****heb.com
What is Crystal Dodd's direct phone number?
Crystal Dodd's direct phone number is (210) 938*****
What schools did Crystal Dodd attend?
Crystal Dodd attended Texas Tech University - Rawls College Of Business, Texas Tech University.
What skills is Crystal Dodd known for?
Crystal Dodd has skills like Team Building, Customer Service, Leadership, Financial Reporting, Project Teams, Electronic Payments, Ecommerce, Fraud Investigations, Financial Analysis, Management, Team Leadership, Cross Functional Team Leadership.
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