Crystal Drummond Email and Phone Number

Talent Acquisition- Metro Mid South & PA/NJ-Optimize various processes and provide exceptional service to both internal and external customers to better deliver HR solutions, and a smooth pre-hire candidate experience from the offer letter stage to the start date for the high-volume Retail line of business.-Craft tangible solutions to drive process improvement, address concerns from metrics/feedback, and improve service delivery thus helping the business better meet its objectives.-Aid recruiters with managing talent pools by identifying talent strengths and conducting pre-screens.

-HR Expert/first point of contact to 6 university units to deliver HR solutions and provide guidance and assistance as necessary, ensuring HR actions were completed according to university policy and followed applicable state and federal laws/regulations.-Managed employee performance reviews in conjunction with the Employee Relations team.

-Served as a SME and trusted advisor during the university’s Lean Six-Sigma exercise, collaborating with a variety of key stakeholders to revamp and sustain the organization’s student employment system.-Maintained employee records and data integrity in HRIS systems while maintaining utmost confidentiality.-Managed HR actions for ~26,000 student employees, verified employment authorization utilizing I-9 Advantage and E-Verify, and served as the campus backup for remote I-9 verifications (CUPA consortium).-Fostered relationships with 35-40 department HR contacts and managers to resolve problems, recommend alternative courses of action, and improve effectiveness and efficiency.

-Assisted members with inquiries about benefit details, providers, and claims while maintaining HIPAA confidentiality.-Ensured effective customer relations by responding accurately, timely, and courteously to telephone, written, or online inquiries. -Researched to resolve more complex inquiries, and escalated as necessary.

-Performed general office duties.-Maintained I-9 filing in accordance with employment laws.-Verified date of separation and ensured employees’ statuses were compliant with the University’s regulations.-Prepared documents for entry, stamped mail, coded and logged paperwork into the SharePoint Tracking system.-Assisted with back-end logging to Operations and Payroll.

•Acted as a leader, policy enforcer, counselor, mediator, program planner, advisor, and role model in a building of nearly 130 residents•Reported all emergencies and serious situations to the Resident Director and referred residents to different campus and community resources•Utilized excellent communication and organization skills to collaborate with fellow RAs and school officials for social activities, duty schedules, and to resolve issues that arose•Facilitated the opening and closing of residence halls, completed weekend and weekday duty rotations, and effectively managed an annual budget of $200