Plans, organizes and supervises daily activities and operations for 8 administrative support staff including our public facing counter. This includes: creating and leading training sessions, coaching, supervising, assessing process knowledge, evaluating quality of work, progressive discipline and approving leave time while ensuring coverage of all critical areas. Investigates, troubleshoots and deciphers point of sale/cash handling/billing questions or issues while working with support staff… Show more Plans, organizes and supervises daily activities and operations for 8 administrative support staff including our public facing counter. This includes: creating and leading training sessions, coaching, supervising, assessing process knowledge, evaluating quality of work, progressive discipline and approving leave time while ensuring coverage of all critical areas. Investigates, troubleshoots and deciphers point of sale/cash handling/billing questions or issues while working with support staff (to share process knowledge), field staff, finance office, external customers and vendors to get solutions. Built partnerships with other teams and agencies and work collaboratively to develop new processes and workflows that meet the needs of all groups involved. Analyzing and interpreting data to make recommendations for improvement. Represents management during labor negotiations. Show less

I was selected to be a member of the core team to review all of our current processes and workflows, which included: documenting current process in both Word and Visio, then determining the value of each step and whether it was required or added value (for us and the customer) and came up with a proposed modernized workflow (Visio) that we envisioned our software would preform keeping in mind the needs of both staff and customers. From this we created a request for proposal to purchase our new… Show more I was selected to be a member of the core team to review all of our current processes and workflows, which included: documenting current process in both Word and Visio, then determining the value of each step and whether it was required or added value (for us and the customer) and came up with a proposed modernized workflow (Visio) that we envisioned our software would preform keeping in mind the needs of both staff and customers. From this we created a request for proposal to purchase our new information management system. As a subject matter expert, I worked closely with the project manager and vendor to customize, configure, validate data and implement new division wide software which included a new point of sale. As part of this project we were able to standardize the majority of the work for the 3 Environmental Health programs. This project took over 2 years to completed and implement. During this time I did extensive testing of data, reviewed and made recommendations on reports, created and performed staff training sessions and created user guides. Show less

As the technical lead of the support staff team, I reviewed support staff daily work for quality control and to keep a pulse on workload volume, gave guidance on processes and procedures, created requisitions for division, triaged IT questions from staff and escalated to IT as necessary, installed, configured and maintained Filemaker Pro database layouts, scripts and calculations and prepared weekly staff schedule rotations for manager review and approval. I also with with land use staff to… Show more As the technical lead of the support staff team, I reviewed support staff daily work for quality control and to keep a pulse on workload volume, gave guidance on processes and procedures, created requisitions for division, triaged IT questions from staff and escalated to IT as necessary, installed, configured and maintained Filemaker Pro database layouts, scripts and calculations and prepared weekly staff schedule rotations for manager review and approval. I also with with land use staff to develop and convey their functionality and reporting needs to IT for a new septic monitoring software that our developer built. I also gave demonstrations to our Board of Health on our septic as-built software. Show less

I worked in 2 positions under this title. The first was at the fast paced Environmental Health public facing counter assisting customers with septic records, food permits, food worker cards, answering and directing phone calls, interpreting a complex fee schedule, and collecting the proper payments for a variety of services. The second was part of back office team where I did data entry of all application submitted then processed the approval and disapproval letters for them. I a